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Senior Sales Operations Analyst

| Greater Boston Area

Everbridge is seeking a Senior Sales Operations Analyst in a blended role to expand our Deal Desk / Reporting & Analytics capacity and continue improving sales productivity.  This position will report directly to the Senior Director of Sales Operations and will work closely with other members of the Sales Operations team on numerous aspects of the business.

 

About the Team:

  • The Sales Operations team works in a high speed fast pace environment, within a rapidly growing enterprise. This environment will provide opportunities to learn, grow and achieve personal development goals. It will also provide the candidate autonomy to problem solve and find solutions with minimum managerial oversight.
  • The ideal candidate will be able to work with other individuals from other departments, such as:  Finance, Sales leadership, Marketing, Product teams, Channel team and various other departments to help maintain and increase the productivity of Everbridge Sales.
  • Learn more about Everbridge and see photos of our office  here.
  • Meet the Everbridge team  

 

 

Reporting, Dashboards, Analytics & Insight

  • Assist with the development and implementation of Sales and company operations metrics, dashboards and reports.
  • Creates salesforce.com dashboard reports; imports/exports salesforce.com data for additional processes and analytics
  • Support daily/weekly/monthly/quarterly operational reporting and executive dashboards.
  • Analyze monthly operational results, understanding the key variance drivers and providing actionable business insights to senior management.
  • Extract data from a variety of sources (including BI systems and SalesForce.com) and perform detailed data analysis on internal processes and productivity.
  • Provide and support ad-hoc reporting services for non-standard issues and analyses
  • Assist in applying and expanding new technology and tools to support the Sales team
  • Participate in process improvement initiatives and goal conformance monitoring.
  • Prepare regular reporting packages to senior management.
  • Create PowerPoint presentations that capture key operational metrics, articulate results, and convey actionable business insight for both sales management and executive audiences
  • Develop a strong understanding of the global business and markets in which we participate.

 

Other Operational Duties:

  • Provides territory and customer intelligence/analytics in support of market segmentation, territory development/administration, TAM and customer wallet size calculations
  • Manages and administrates annual quota and territory deployments to the field sales teams
  • Understand core marketing operations concepts (lead/opportunity conversions, pipeline development) and develops reporting and analytics in these areas for enhanced business insight
  • Provide support for Deal Desk activities by understanding the Everbridge quote to booking process. This includes quote creation, deal modeling, understanding pricing models, and suggest possible improvements to the process.
  • Recognizes and understands financial concepts in the context of sales and quoting processes
  • Understands and ensures compliance with order policies and procedures as they relate to Sales and Services.
  • Load and manage all content related sales operations documents and libraries in SharePoint.
  • Manage the accuracy of all sales Splits for commission’s readiness and performance management.
  • Participate in other projects and duties as it relates to Pre and Post Sales Activities.
  • Provides post-acquisition M&A integration support (customer data integration and conversion)
  • Executes other Operational duties as needed.

 

Required Qualifications

  • 3+ years of experience working in a fast-paced, high-tech environment in a sales operations or financial analyst role
  • Strong analytical skills and structured problem-solving capabilities
  • Ability to synthesize Big Data into strategic and actionable insights
  • Experience with Salesforce.com,
  • Ideal Candidate will have quoting (order to cash) experience
  • Prior experience in Sales Operations at a B2B technology software and services (SaaS) required. Preferable with enterprise clients.
  • Ability to establish and manage priorities and drive projects to completion.
  • Ability to engage & appreciate the needs of different audiences and different levels of seniority.
  • 4-yr college degree in Business, Finance, Operations or similar work experience
  • Proficient in Microsoft Office suite; advanced skills in Excel and PowerPoint.

 

Preferred Qualifications:

 

  • Ideal candidates will possess 3+ years in sales operations, strategy, finance or similar type-role preferred.
  • Prior experience with NetSuite and Adaptive Insights applications preferred
  • Self-starter, can work independently under minimal supervision.
  • Highly detail oriented, with strong attention to accuracy.
  • Excellent planning and organization skills; can multitask and prioritize workload under tight deadlines in a fast-paced environment.
  • High degree of quantitative, analysis, problem-solving and decision-making skills; critical thinker.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills; professional and confident demeanor. A passion for learning.

 

About Us:

Our team makes a difference during the most difficult times and challenging situations.  Our people are dedicated to solving problems.  Our software was built to save lives. Our unifying mission is to keep people safe and businesses running

Headquartered in the great cities of Boston and Los Angeles, with operations all over the world, our team of 500+ dedicated employees support over 3,700 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber-attack incidents, customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.

Our culture is all about “Making a Difference,” and we are proud to serve:

  • 9 of the 10 largest U.S. cities
  • 9 of the 10 largest U.S.-based investment banks
  • 25 of the 25 busiest North American airports
  • 6 of the 10 largest global automakers
  • Over 1,000 Hospitals

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission.   Click here   to learn more about what we do.

Do you think you have what it takes to make a difference? Apply to be a part of our award-winning team today! 

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages

Location

Free parking, plenty of restaurants, shopping and outdoor spaces to enjoy!

What are Everbridge Perks + Benefits

Everbridge Benefits Overview

Our benefits package is competitive and robust. Four weeks' vacation, eleven company holidays, and a flexible work from home policy, are just some of the highlights of what we offer to our team. Click the links below for details on what we offer to you and your family.

Culture
Volunteer in local community
Check out this blog post to see how our fellow #bridgers use their generous VTO benefit: https://medium.com/team-everbridge/giving-back-to-the-communities-where-we-work-and-live-1642296e8719
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
This program includes healthcare and dependent care management accounts to allow employees to pay out-of-pocket expenses with tax-free dollars.
Disability Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Dental Benefits
PPO in-network provides coverage for 100% preventative care and basic care and 60% for major services, up to $2,000 annual maximum.
Vision Benefits
A comprehensive vision plan, provided through MetLife, reduces costs for those who regularly see an eye care professional for eyeglasses or contact lenses.
Health Insurance Benefits
Everbridge offers two Preferred Provider Organization (PPO) options and a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option. All plans are managed by Blue Cross Blue Shield
Life Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employees can contribute from 1% to 25% of salary. The plan allows employees to make 401k contributions on pre-tax and after-tax basis. Employee chooses from various investment options.
401(K) Matching
Company match is a 50% match on the first 4% of salary contributed, up to the yearly maximum. Company matching contributions are subject to a three-year vesting schedule– 1/3 after one year, 2/3 aft
Employee Stock Purchase Plan
US employees may contribute up to 15% of base pay toward purchase of Everbridge stock. Stocks are purchased at 15% discount off market price. The ESPP has 2 six-month offering/contribution periods.
Performance Bonus
Depending on your position at Everbridge, you may be eligible for an annual performance based bonus at year end.
Child Care & Parental Leave Benefits
Generous Parental Leave
For birthing moms: 100% pay up to 10 weeks (coordinated with Short-Term Disability) For partners and adoptive parents: 100% pay up to 4 weeks
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Everbridge offers a number of remote positions, and our office-based positions are eligible for remote flexibilty, per manager discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Paid Volunteer Time
Full-time, US-based employees can take two days / 16 hours per year to participate in community-service activities that are company sponsored through a Pro Bono partner.
Paid Sick Days
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Our CultureBridge committee plans multiple company social events throughout the year including themed "Thirsty Thursday" events, annual holiday parties, summer outings, and more!
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch on Tuesday and thirsty Thursday events!
Game Room
Our game room includes Ping Pong, Foosball, Video Games, Darts.
Stocked Kitchen
All office locations are stocked with snacks, and offer weekly Tasty Tuesday company catered lunches. We also offer seasonal cold brew, and Thirsty Thursdays.
Happy Hours
Every week, we host "Tasty Tuesdays" (free lunch) and "Thursty Thursdays" (company happy hour).
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Catered Lunch on Tuesdays & Craft Beer Deliveries on Thirsty Thursdays | Flexible Work Environment | Employee Referral Program with Networking Effect Leading to Cash Bonuses | Employee Stock Purchase Plan | Monthly Employee Engagement Activities (Chili Cook-off, Summer Outing, Holiday Party, Massage Day, Coffee Cart at Qtr. End) | Education and on-boarding sessions for the entire company through our "Bits & Bytes" program | Financial results are always shared and visible

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