Technical Manager, Customer Success

| Waltham
SHYFT was founded on a simple yet powerful idea – to turn complex data into analytics that help shape the future of healthcare. Our technology plays a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.
Position Summary
The Customer Solutions Team is actively engaged with healthcare organizations to enable rapid synthesis of insights through the Shyft Analytic Platform. The team is responsible for the launch and ongoing delivery for optimized and efficient platform subscriptions. We are seeking excellent individuals who understand the challenges facing health care organizations and are passionate about delivering solutions to maximize the potential of scientific and technological advancements.
By attracting, building, and retaining a highly engaged and productive development team the Tech Manager contributes to the company’s technical vision, standards, and product development. The Technical Manager also aligns activities to customer needs and leads the day to day activities of internal teams. 

Key Responsibilities:

  • Ability to provide a distinct point of view during client engagements and communicate an expert level of knowledge about healthcare data, analytics or our technology
  • Interface credibly with cross-functional client teams (e.g., clinical, sales, marketing, sales operations) in the process of gathering platform design and functionality requirements
  • Maintain focus on project plan and exceptional work product; collaborative with team of data scientists, engineers and executive leadership to achieve clients goals
  • Proactively identify bottlenecks in platform launch process and take personal responsibility to overcome each
  • Actively participate in business development process by writing specific components of proposals

Key Responsibilities

  • Directly contribute to client deliverables and success.
  • Manage and develop a team of highly talented developers, including hiring new developers, training, coaching, and advising developer’s career development.
  • Collaborates closely with Engagement Manager to align technical resources. Plans and executes project plans to ensure developer and project success.
  • Accountable for team’s ability to deliver projects on time and in adherence to company’s technical standards.
  • Responsible for communicating technical project status and expectations to senior management.
  • Build and execute roadmaps to improve the team’s technical and operational capabilities

Position Requirements

  • Self-motivated, exceptional organizational and team leading skills with a strong attention to detail and follow-through on multiple complex efforts under tight deadlines in a fast-paced environment.
  • Always carry a positive, “can-do” attitude.
  • Demonstrated customer leadership and effective client communication/ presentation skills.
  • Experience with agile development methodologies preferably acting in a Scrum master capacity.
  • Experience leading cross functional teams of high-achieving professionals and developing talent.
  • Experience in database development and SQL. ETL experience is a plus.
  • Knowledge of best practices to integrate and analyze data. Experience utilizing advanced analytic techniques and sophisticated software tools and database software. Familiarity with life sciences’ sales and marketing data 


  • Competitive compensation/Stock Options
  • Generous rewards program
  • Medical
  • Dental
  • Paid Vacation/Sick Pay Program
  • Holiday pay
  • Vision
  • 401K
  • AD&D and Life Insurance

Empowering Data, Delivering Results SHYFT is a cloud technology company that is transforming data analytics for the global life sciences and healthcare industries. SHYFT is enabling the transformation to personalized and value-based medicine, with technology that helps life science companies integrate clinical and commercial data and translate it into patient-centric intelligence and analytics that drives both commercial and clinical performance. We are continually growing, and rewarding opportunities exist for exceptional individuals to join our high performance team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavasriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path
203 Crescent Street, Suite 203, Waltham, MA 02453

Insider's spotlight

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.


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How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.


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Perks of working here

401(K) Matching
Beer on Tap
Casual Dress
Company Equity
Company Outings
Conferences & Training
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Volunteering Opportunities
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