Technical Support Engineer

CloudHealth is looking for a highly self-motivated, goal-oriented individual who will be responsible for providing world-class technical support for our customers in a fast-paced startup environment. The ideal candidate for this position will possess a strong technical background with experience in supporting cloud computing products, services, and solutions.

You Will:

  • Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
  • Reproduce, document and escalate product defects to the Engineering team.
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
  • Identify commonly asked questions and generate knowledgebase articles, FAQs, and videos based on this content.
  • Enhance existing product documentation and create new feature documentation based on technical specifications and reviews provided by Engineering.

You Have:

  • BS/BA in Computer Science or a related field preferred, or equivalent technical certifications and experience.
  • 2+ years of providing technical support for enterprise customers.
  • Strong communication and interpersonal skills.
  • Proven ability to remotely troubleshoot and resolve customer software problems.
  • Analytical thinking and problem solvings skills as a fast learner with a lot of intellectual curiosity.
  • Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
  • An understanding of systems management products used to manage cloud infrastructure such as Nagios, Chef, or Puppet preferred.
  • BONUS: Experience with software Quality Assurance testing (Manual and/or automated).

Our benefits don't stop with competitive salaries, 401K plans, comprehensive medical, dental, vision, and life/disability insurance or flexible PTO. To give everyone a stake in the business, we ensure everyone gets equity. Plus, there's the usual good stuff like Commuter & Gym reimbursements, Apple hardware, Free snacks, lunches, and beer. Have a well behaved, office friendly pooch? We heart dogs - so bring em' in!

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Technology we use

  • Engineering
    • JavaLanguages
    • JavasriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases

Location

280 Summer Street, 5th Floor, Boston, MA 02210
280 Summer Street, 5th Floor, Boston, MA 02210

Perks of working here

401(K)
Beer on Tap
Commuter Benefits
Company Equity
Company Outings
Dental
Fitness Subsidy
Happy Hours
Health Benefits
Pet Friendly
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
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