Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

127

Customer Experience Rep.

Alyce
Greater Boston Area
14 hours ago
+21
We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions.  We are looking for a Customer Experience Representative, who will be working directly with our customers to ensure they have an exceptional experience with the product once they are live. You will also spend time working with the product development team to share customer feedback and insights and to test new features/products prior to release. This ensures we are building a great product for our customers. 

Technical Support Engineer

PrismHR
Greater Boston Area
1 day ago
Primary responsibilities are to assist our customer users with questions and issues pertaining to the technical aspect of our software product. This includes resolving PrismHR product software support requests, troubleshooting PrismHR product software issues, replicating scenarios for developers to address, in-house testing of software, reading Unidata and Javascript code, and making data edits. Occasionally train customers on components of the system. 

IT Service Desk, Team Lead

Grubhub
Greater Boston Area
1 day ago
+29
Directly manage Service Desk Associates - direct the team's work and hold accountable for tasks. Monitor team metrics and address any bottlenecks/issues with ticket resolution. Focus on Service Level Agreements and ensuring the team is meeting commitments. Assist with mentoring and coaching for the team - build skills and train team members. Act as an escalation point and expert for the team. Manage team on-call schedule, staffing hours in the Boston office and triage rotation. Work with the business to identify gaps or problems with existing processes. Manage Audio/Video events and conference room equipment for your office -- as well as any offices you support. Act as quality control for the team -- addressing team ticket quality, responsiveness, thoroughness, ticket hygiene, etc.

Enterprise Merchant Specialist

Dev Solutions Engineer

Technical Solutions Engineer

Solutions Engineer - Reliability

Enterprise Success Manager

Service Desk Associate I

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Weekend Shift

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift (Bilingual)

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Technical Support Specialist

Owl Labs
Greater Boston Area
1 day ago
+11
The Technical Support Specialist will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Director, Business Operations- Automotive Division

Nuance Communications
Greater Boston Area
1 day ago
+40
The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

Customer Support Lead

RightHand Robotics
Somerville
2 days ago
+37
We are seeking a self-motivated Customer Support Lead to join our Deployment & Support team. Your primary responsibility will be to manage and lead the front line customer support team. You will have the opportunity to help build the Support organization from the ground up.

IT Administrator

RightHand Robotics
Somerville
2 days ago
+37
In order to deliver the future of robotic piece-picking, RightHand Robotics needs to have our IT systems up and running smoothly at all times. We are looking for someone to own our in-house technical support. This requires someone who has at least 5 years experience in this kind of role, obsessive attention to detail, and excellent written and verbal communication skills. If you are excited to help keep a team running smoothly and love new technology, we want you to join our team.

Principal Information Security Engineer / Analyst

Carbon Black
Greater Boston Area
2 days ago
+52
Act as a liaison to our centralized Security Operations and Product Security organizations and be a strong conduit for open lines of communication. Digest requirements and regulatory needs from the business and transform them into actionable plans for changes in policy, procedure, documentation. Ensure adherence to existing security plans and policies, adjusting as necessary for compliance and internal processes. Collaborate across the organization to help solve complex security problems. Work with our Tech Enablement engineers to evolve our security posture through implementation of new, cutting-edge engineering designs. Assist in planning for and participating in incident response as required. collaborate with product teams to address application security questions and issues. Clearly communicate the security plan – including the risks and controls in place for key stakeholders.

Senior Network Engineer

Federal Operations Director

Frontline Technical Support Engineer

Business Operations Manager - Technical Services

Renewal Specialist

Program and Operations Manager - Customer Support

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Technical Support Specialist

SmartSense by Digi
Greater Boston Area
2 days ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Senior Executive Assistant - Business Group Suppor…

MassMutual
Greater Boston Area
2 days ago
+13
In this multi-faceted role, the Senior Business Assistant will take initiative and operate in an autonomous proactive way; utilizing a strong, proactive, multi-tasking approach to anticipate and fulfill both executive and business support needs. The assistant will be an active and critical member on the team, involved in coordinating, planning, reporting and communicating as well as helping with all client facing activities.

Head of Strategic and Competitive Risk

Executive Liaison

Facilities and Office Manager

SmartBear
Somerville
2 days ago
+26
Due to massive growth and market success, SmartBear is continuing to hire employees rapidly to scale our company globally. The Facilities & Office Manager is responsible for maintaining the effective day to day functions of the SmartBear Headquarters Office Space in Somerville, MA. This role sits within the IT & Facilities team and reports to the Director, Global IT. Success in this role is demonstrated by meticulous management of the office space, vendors, and promoting a positive work environment.

Technical Support Specialist

EditShare
Watertown
2 days ago
EditShare makes Linux and Windows-based servers for multimedia production and our customers vary widely within the TV, film, and broadcast industries. We are seeking a talented, clever, and personable Technical Support Specialist to join our team in Boston. In this role, you should be comfortable talking to customers about their media production workflows as well as troubleshooting Mac, Windows and Linux systems to resolve technical problems. There will be many opportunities for you to learn more about the industry and improve your system administration skills.

Operations Manager

Zagster
Greater Boston Area
2 days ago
+37
As we rapidly expand our services to more markets we are looking to grow our headquarters based Operations Team.  Our Boston based team of Operations Managers own a portfolio of individual mobility markets and work directly with local market operations teams to ensure the effective administration of our shared mobility programs nationwide.  In addition, Operations Managers work cross functionally with multiple internal teams (Account Management, Product, Sales) to ensure operations is effectively supporting company wide initiatives.

Senior Account Executive

GreatHorn
Waltham
2 days ago
+38
We’re looking for an experienced results-driven sales professional with strong cyber security experience, preferably in SaaS, who wants to be part of a high-growth, fast-paced company. As a Senior Account Executive, you will work closely with the founding team on business, sales, and customer relationship development. This is a great opportunity to make waves and be part of building a high-performance sales team, working with cutting edge

Office Manager

EditShare
Watertown
2 days ago
Why We Exist and What We Do EditShare exists to simplify storytelling. We enable media professionals to collaborate on projects thanks to our ever-expanding range of innovative products and features, all designed to improve production and unleash creativity. Integration and collaboration are central to all products in our comprehensive range of media management solutions - from ingest to archive. Why We Need You We are seeking an energetic

Systems Engineer (Night Shift)

Vestmark, Inc.
Greater Boston Area
2 days ago
+40
Work with other system engineers to resolve SaaS issues. Monitor trends of system issues and propose solutions to recurring problems. Work with the lead system engineer(s) to enhance server monitoring. Monitor daily/nightly operations including system backups, database backups and resolve open issues. Schedule system changes on production servers as and when required. Troubleshoot issues across the stack (hardware, network, applications, database, storage) and assist other system engineers to resolve advanced system issues. Work with senior systems engineer on patching Windows servers, ESXi hosts, Cisco devices and more. Work closely with the storage administrator and periodically test storage replication between the sites. Document critical processes including data snapshots, DR replication, storage failover etc.

Customer Success Associate

Smartsheet
Greater Boston Area
2 days ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

Associate Restaurant Success Analyst

Toast
Greater Boston Area
2 days ago
+45
In the ARSA role, you will operate as a customer advocate and support our growing SMB customer base. Using customer empathy, good judgment, and a consultative approach, you will drive customer retention and satisfaction with measured success based upon productivity KPIs as well as net revenue expansion and overall retention. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs.

Restaurant Success Manager - Inside

NetSuite Administrator

Systems Solutions Architect

Director of Partner Outsourcing

Executive Assistant

Help Desk Analyst

Facility Coordinator

Director, Corporate Development & Strategy

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Solution Implementation Manager

Smartsheet
Greater Boston Area
3 days ago
As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch...

Manager, Network Security and Engineering

Rapid7
Greater Boston Area
3 days ago
+24
Can design and support many types of networks with varying complexity, including virtual networks. Are able to manage logistics with vendors, hardware ordering, project deadlines, and people. Like to maintain and improve security tools and systems in the Network. Are resilient under pressure, let’s face it, lots of prima donnas out there… Have a strong desire to continually learn and apply new network technology and security techniques. Have an overwhelming need to find a permanent fix to something you have just fixed again, in fact you will lose sleep if you don’t… Can work well with a variety of technical teams, including a very talented, highly involved security team. Like to experiment.. a lot… hence the home lab. Keep current with the latest technology. Think Pen Testing your own network is fun.

Security Consultant (Penetration Tester)

VP, Security Services

Senior Customer Success Manager

Strategic Customer Success Manager

Manager, Customer Success Management - Enterprise

Sr. Director, Security Outcomes & Program Development

Customer Success Manager

Customer Success Representative

Technical Support Engineer

Workplace Experience Receptionist

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Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,860
Min: $36K
Max: $83K
Office Manager $53,332
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $59,000
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,526
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,183
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,373
Min: $39K
Max: $148K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $131,000
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+52
Information Technology, Security
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

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