Boston Tech Jobs and Startup Jobs

139

SVP, Customer Experience & Professional Servic…

Dispatch
Greater Boston Area
1 hour ago
+44
Dispatch is seeking an SVP, Customer Success, reporting to the CEO. This individual will be responsible for both the implementation of new client rollouts in high growth, high-velocity environment and the ongoing support/renewals/upgrades in this ever-scaling customer base. The SVP, Customer Experience & Professional Services will direct and coordinate the internal structure of the organization based on company policies, goals, and objectives to ensure an efficient work environment where deadlines are met consistently. The purpose of the team is to partner with the customer to drive value out of the partnership, product adoption, create advocates within the customer base and ultimately play a part in growing the business.

Customer Success Operations Manager

Drift
Greater Boston Area
2 hours ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Communications Network Support Engineer

Fuze
Greater Boston Area
2 hours ago
+29
Due to the nature of our technology, which operates across any existing environment, we are dependent on the customer’s network being optimized for our services. Fuze is seeking qualified applicants to join our Network Support Engineering team. You will assist with optimizing and troubleshooting our customers network problems, so our services run seamlessly. We are growing our team in Boston and this role will be part of the global customer support organization, with a focus on the Americas region. The ideal candidate will have hands-on experience supporting networks in an enterprise or service provider environment.

Associate Corporate Counsel

Drift
Greater Boston Area
2 hours ago
You will be strongly customer centric and passionate about making a difference in your role. You will be a self-starter, self-motivated, able to think independently and at the same time want to continue to learn and develop your skill set. You will be a thinker and problem solver. You will be a team player, able to work across different departments and different management levels and focussed on solving business and legal problems.

Sales & Marketing Operations Manager

Hometap
Greater Boston Area
2 hours ago
Who We Are   At Hometap, we believe you can have a house and a life. Our vision is to enable homeowners to access their home's equity - free of debt - do the big-ticket stuff that makes life better: start a business, buy a second home, get out from under crippling debt, or pay for college tuition.    We make investments alongside homeowners today in exchange for a share of the future value of the home.  For homeowners, this is a simplified,

Dental Services Manager

Formlabs
Somerville
2 hours ago
+16
Lead a growing services team of ~10 people across the US and Europe (customer care, pro services, knowledge base). Scale the organization as we continue rapid growth as a company. Roll out new services for enterprise customers and new, larger 3D printer product lines. Build more sophisticated professional services and a customer success function that adds value and drives revenue from our install base.

Startup Founder

Customer Support Specialist

Customer Care

Dental Technical Support Specialist

Facilities Manager and Safety Officer

Patent Agent

Patent Counsel

Director of Strategic Initiatives

Global Head of Services

Load 6 more jobs10 jobs at Formlabs

Privacy Specialist

Toast
Greater Boston Area
3 hours ago
+45
The Privacy Specialist will be a self-motivated, driven and experienced professional with domain-specific expertise across a wide range of privacy subject matters. The Privacy Specialist’s primary role will be to support Toast’s Privacy Counsel with the development and implementation of a comprehensive global privacy program. The ideal candidate will be a team player that is comfortable supporting a fast-growing business and partnering with various business units across the organization. This is a great opportunity for someone to gain actual hands-on experience within a number of privacy-specific domains and to help build out Toast’s privacy function.

Compliance Manager- Toast Capital

Compliance Officer

Restaurant Success Manager

Electrical Hardware Engineer

Staff Software Engineer- Team Lead, Android, Payment Acceptance

Senior Software Engineer, Cash Management & Payroll

Strategy & Operation Senior Program Manager

Principal Software Engineer, Android

Senior Software Engineer - Android

Director, Corporate Development & Strategy

Staff Software Engineer, Android Platform

Android Engineer

Senior Software Engineer - Full-Stack Android

Sales Enablement Manager, Systems & Tools

Customer Support Team Lead

Help Desk Manager

Load 10 more jobs17 jobs at Toast

Director of Customer Success

LogicManager
Greater Boston Area
3 hours ago
+17
This leader has a passion for solving problems, is devoted to operational and engagement improvements, customer satisfaction and is committed to developing the skills of their team. If you are someone who is excited to lead strategy as well as roll up your sleeves and contribute to the team’s goals and evolution, then this may be the role for you!

Director of Customer Success, East/EMEA

Smartsheet
Greater Boston Area
3 hours ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Desktop Support Specialist

Flywire
Greater Boston Area
3 hours ago
+26
Company Description Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Job Description We, at Flywire, our looking for a self-motivated IT

Lab & Facilities Operations Tech (Media/Glassw…

Indigo
Greater Boston Area
3 hours ago
+21
Support on-going laboratory operations with a significant emphasis on receiving and opening.   Support on-going laboratory operations with a significant emphasis on media preparation, sterilization of lab items, and glassware maintenance.   Provide support function for the laboratory organization.   Provide support function for the facilities organization.   Help supporting the facilities and infrastructure in the laboratory.   Help enforce Indigo’s safety policies and good work practices.

Lab & Facilities Operations Tech (TEMP)

Sr. Regulatory Manager, Consumer Food Products

Pilot Plant Manager

Associate Manager, GeoInnovation

Manager, Systems Innovation

Sr. Manager, Insurance

Senior Software Engineer, Mobile

Manager, Office of the CEO

Sr. Manager, Quality Management System

Load 6 more jobs10 jobs at Indigo

Senior Manager, Pricing and Packaging Strategy

CarGurus
Greater Boston Area
3 hours ago
+41
CarGurus is looking for a Senior Manager, Pricing and Packaging Strategy to drive our Go To Market activities for new product introductions and international markets. We are rapidly expanding our offering to include a series of listing and digital marketing products such as dealer search (SEM), display products and social. Our international markets are experiencing disproportionately large growth with unsatisfied dealer marketing needs. This role would be a leader of our packaging, pricing and product strategies.

NetSuite Administrator

Engineering Support Specialist

Privacy and Commercial Counsel

Canada Retention Specialist

Event Planner - Part Time/Contract

Senior Associate, International Business Operations

Manager of Dealer Relations

International Business Operations Manager

Manager, Build/Delivery

Load 6 more jobs10 jobs at CarGurus

Director of Customer Advocacy

LogicManager
Greater Boston Area
3 hours ago
+17
LogicManager is looking for a high-performing Director of Inbound Customer Advocacy who is excited to expand our SaaS new revenue generation efforts as we rapidly expand our operations. With zero cold calling and purely inbound marketing, we have accelerated our revenue growth from 40% to 70% over the last five years. This role presents a major career growth opportunity to scale our uniquely successful inbound marketing strategy. The Director of Inbound Customer Advocacy will report directly to our CEO and manage the Inbound Customer Advocate Managers and Inbound Customer Advocate Representatives. This person will be managing, coaching, and growing our innovative customer advocates teams to scale our closing cycle. The ideal candidate has led inside sales teams, been a sales manager or a director who is overseen a team and is looking to grow in their career.

Senior Corporate Counsel

Carbon Black
Greater Boston Area
3 hours ago
+52
We are seeking a Senior Corporate Counsel to help the legal department meet the needs of a fast paced, growing public company. As a member of the legal team, you will work with most functional groups throughout the organization to provide practical, business-focused legal advice. Reporting to the Deputy General Counsel, you will be primarily responsible for employment matters, but you will also provide legal support on a variety of in-house legal issues.

Senior Network Engineer

Federal Operations Director

Frontline Technical Support Engineer

Principal Information Security Engineer / Analyst

Business Operations Manager - Technical Services

Renewal Specialist

Program and Operations Manager - Customer Support

Load 4 more jobs8 jobs at Carbon Black

Staff Pathologist

PathAI
Greater Boston Area
3 hours ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Customer Success Manager

Drift
Greater Boston Area
3 hours ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Mobile Software Engineer (Android/iOS)

Drift
Greater Boston Area
3 hours ago
Passionate about mobile development and ready to jump anywhere it takes to solve problems and delight customers. If you have experience programming for iOS (Objective-C or Swift) or Android (Java or Kotlin). Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results. Enjoy working with a diverse group of people with different expertise to help expand our app's reach. Can stitch together many different services and processes together even if you have not worked with them before. Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences. Uphold quality standards in engineering, security, and design, always searching for new, better ways to get things done. Value ego free code reviews.

Customer Advocate - Entry Level

Drift
Greater Boston Area
3 hours ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Client Operations Manager

Wellframe
Greater Boston Area
3 hours ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Enterprise Customer Success - Team Lead

Fuze
Greater Boston Area
3 hours ago
+29
Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!

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