Boston Tech Jobs and Startup Jobs

59

Customer Support Manager

Embark Veterinary
Greater Boston Area
3 hours ago
+17
Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Customer Success Operations Manager

Drift
Greater Boston Area
12 hours ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

NLP Engineer

Drift
Greater Boston Area
13 hours ago
Join a small team creating a proprietary NLU stack from the ground up! Be granted freedom, authority, and responsibility to make our customers successful. Work with a wide range of systems, processes and technologies and own problems from end-to-end. Uphold our Drift Leadership Principles and be the teammate you want to work with. Collaborate across the organization with other teams within engineering, sales, operations, and customer success.

Senior Software Engineer: Chatbot Authoring Tools…

Drift
Greater Boston Area
13 hours ago
Be granted freedom, authority, and responsibility to make our customers successful. Work with a wide range of systems, processes and technologies and own problems from end-to-end. Uphold our Drift Leadership Principles and be the teammate you want to work with. Write software with outcomes in mind among the many codebases and processes you will encounter. Collaborate across the organization with other teams within engineering, sales, operations, and customer success.

Quality Engineer, Software

PathAI
Greater Boston Area
13 hours ago
+21
• Conducting software validations including plans, protocols and reports. • Supporting the QMS. • Supporting product development teams in the design of Software as a Medical Device. • Serving as the consultant for engineering and manufacturing teams throughout the design control process. • Supporting the compliance process in all phases of design and development, manufacture, and product release.

Senior Software Engineer

SHYFT Analytics
Greater Boston Area
13 hours ago
+35
Build the next generation of our web and mobile products with advanced visualizations. Enhance and modify web applications to ensure best practices, performance, scalability, security, and optimal user experience. Research, design, and develop proof-of-concept projects using the latest and most advanced technologies. Efficiently communicate project status, issues and resolutions in a timely manner.

Statistical Genomicist

Embark Veterinary
Greater Boston Area
13 hours ago
+17
Design and execute genetic association studies. Work collaboratively across teams to develop and accelerate Embark’s canine genetic discovery platform. Develop pipelines for processing and analyzing health and clinical data. Build models to predict complex health and trait phenotypes from genetic and environment data.

Staff Pathologist

PathAI
Greater Boston Area
13 hours ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Customer Success Manager

Drift
Greater Boston Area
13 hours ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Front End Engineer

Drift
Greater Boston Area
13 hours ago
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Senior Software Engineer (Frontend, Backend, or Fu…

Drift
Greater Boston Area
13 hours ago
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Mobile Software Engineer (Android/iOS)

Drift
Greater Boston Area
13 hours ago
Passionate about mobile development and ready to jump anywhere it takes to solve problems and delight customers. If you have experience programming for iOS (Objective-C or Swift) or Android (Java or Kotlin). Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results. Enjoy working with a diverse group of people with different expertise to help expand our app's reach. Can stitch together many different services and processes together even if you have not worked with them before. Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences. Uphold quality standards in engineering, security, and design, always searching for new, better ways to get things done. Value ego free code reviews.

DevOps Engineer

Drift
Greater Boston Area
13 hours ago
You often collaborate with senior engineers and business leaders across organizations and disciplines. You have an academic background in Computer Science or a related field. You have at least 1+ years of experience as a software engineer, systems engineer, or DBA/ops engineer. 

Customer Advocate - Entry Level

Drift
Greater Boston Area
13 hours ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Client Operations Manager

Wellframe
Greater Boston Area
13 hours ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Support

LeanIX, Inc.
Greater Boston Area
13 hours ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

IT Systems Support Analyst

PathAI
Greater Boston Area
19 hours ago
+21
We're looking for a skilled and experienced IT Systems Support Analyst to join our team and help lay the groundwork for our growing technology team, which is currently composed of the Director of IT and an IT Specialist

Senior Full-Stack Developer

CareDash
Cambridge
21 hours ago
+25
Our engineering team is looking for a dedicated Full-Stack Developer with a can-do attitude and experience building large-scale consumer web-based applications using modern programming tools. In this role you will contribute to a wide range of projects: from building technical solutions and working on core infrastructure development, to generating creative ideas with the goals of improving the CareDash product and supporting the development of web-based data visualization. Thus, we’re looking for someone with hands on experiences on the front-end frameworks - such as Ruby on Rails, Bootstrap, React - and a good understanding of back-end infrastructures - such as Python.

Senior Software Engineer - Search Team

Kyruus
Greater Boston Area
2 days ago
+15
Your typical day will include writing code (mostly in python) and reviewing others’ code. You’ll develop unit and integration tests to ensure the quality of the code. You’ll participate in and contribute to Agile team activities. You may play a specific role (such as Team Lead or Architect Owner) on your Agile team. You’ll ensure stories are on track to be delivered with the sprint. You’ll escalate issues if the stories begin to go off track and work with your team to make necessary corrections to mitigate overall project risk. You’ll embrace and consistently apply best practices, coding standards, and patterns for development and deployment of your code. You’ll mentor more junior engineers on those best practices and patterns. You’ll investigate alerts about possible errors in our system. You’ll address outages in a timely manner in order to accomplish our technology platform SLAs. You’ll work on design and architecture investigations. You’ll report to the Manager, Engineering in the Routing & Scheduling department within the R&D - Engineering division.

Senior Software Engineer - Full Stack

Embark Veterinary
Greater Boston Area
2 days ago
+17
Love dogs? This is the place for you! About usDiscover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of

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