Boston Tech Jobs and Startup Jobs

19

Software Development Engineer in Test

Smartsheet
Greater Boston Area
21 hours ago
Own, design, document, and execute test plans. Work effectively with Development, Product Management, and Infrastructure Engineering. Be a customer advocate. Design and implement various tools for efficient testing. Adopt and establish best engineering practices for the team.

Customer Success Manager

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet...

IT Support Specialist

Fuze
Greater Boston Area
1 day ago
+29
This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about IT, Unified Communications, Software-as-a-Service, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will provide day-to-day technical support to employees which will enable you to have a deep understanding of our network infrastructure and internal desktop systems, both software and hardware. You will install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. You will also maintain passwords, data integrity and file system security for the desktop environment. Communicating highly technical information to both technical and nontechnical personnel will be required in this role, as well as you may be asked for recommendations for new hardware and software solutions. New solutions may include acquisitions and upgrades. In addition, you will also participate in development of information technology and infrastructure projects as well as conduct training programs designed to educate computer users about basic and specialized applications. In this role you will be responsible for local help desk and remote user support for company-hosted and cloud-based services as well as interfacing with service providers, vendors, and outsourced consultants. This is a fantastic opportunity to spread your wings and do a lot for a company that is growing tremendously in two hot industries, both Cloud and UC! Do you want to be with a leading company in a growing trend that has no boundaries?

Helpdesk Technician

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is seeking to hire a Helpdesk Technician to an already highly established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We’re looking for a talented, self-motivated, and service-oriented individual with high integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new

Customer Success Associate

Fuze
Greater Boston Area
3 days ago
+29
Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations which was recently noted in Forbes “Next Billion Dollar Startups List” as a “Unicorn”. Our core values drive the way we conduct business every day and define our company culture. We’re growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. We provide a global, cloud-based

Solutions Consultant

Smartsheet
Greater Boston Area
5 days ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Software Development Engineer

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for our next Senior Full Stack Software Development Engineer (SDE) to join the development team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award winning Software as a Service (SaaS) offering for collaborative work and project management. Our software team is small, highly efficient, and results...

Client Development Manager

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Senior Software Development Engineer

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is looking for our next Senior Software Development Engineer to join the quickly growing Boston engineering team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award-winning Software as a Service (SaaS) offering for collaborative work and project management. Our software team is small, highly efficient...

Software Development Engineer

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for our next Software Development Engineer to join the quickly growing Boston engineering team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award-winning Software as a Service (SaaS) offering for collaborative work and project management. Our software team is small, highly efficient, and results...

Manager of Customer Success

Smartsheet
Greater Boston Area
1 week ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Tier 3 Support Escalation Engineer

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is looking for a Tier 3 Support Escalation Engineer who will be responsible for tackling highly technical and escalated cases from the Support team. They will be required to thoroughly research, reproduce, and provide necessary documentation to escalate to our Service Reliability Engineering and/or Development teams. This critical to success role will help resolve our most complex technical issues. Tier 3 Escalation Engineers will be the SMEs (subject matter experts) on the Support team for the Core and Premium Smartsheet application, the Smartsheet API, and our various apps & integrations. This is a highly technical role that requires a heightened sense of urgency, ability to follow processes and deal with ambiguity when new scenarios arise, and recognize critical situations and engage the right right resources to resolve.Successful individuals in this role will enjoy researching and documenting known workarounds as well as reproducing issues. This position requires a highly motivated individual who operates independently and thrives on solving Smartsheet’s toughest problems for our customers. This role will report to the Manager, Global Support Escalations and can work remotely, or in our Bellevue or Boston offices.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
1 week ago
+29
Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

TechOps Engineer

Fuze
Greater Boston Area
1 week ago
+29
In the TechOps engineer role, you will be critical to our continued success and will be entrusted with the management and automation of the platform services that interface with our growing portfolio of solutions. Ideally you share our passion for system automation, and will continually identify opportunities to further automate the testing & validation of our world-class solutions as well as their integration into our global data centres. Put quite simply, you work hard to ensure that you don’t have to do the same task twice. This is your opportunity to join an exciting business that is poised for significant growth. You will work closely with the management team, who has a proven track record of building successful companies in the SaaS and enterprise software space!

Infrastructure Engineer

Fuze
Greater Boston Area
1 week ago
+29
Provide continuous support for the virtualization infrastructure (VMWare). Automate operational tasks in networking and systems to achieve higher value. Ensure that all supported environments are monitored to provide alerts when there are problems (including performance); when problems arrive, root cause analysis is completed. Facilitate infrastructure configuration and design within AWS. Participate in the design, planning, and implementation of new projects/technologies and ensuring that the solutions are highly available and performant. Document designs and procedures in our wiki in a clear and concise manner. Work with the Operations/DevOps and application development groups to ensure that they have the resources required to support the application environments. Manages, upgrades, and patches virtualization and storage systems. Ensures system security, stability, and performance. Responsible for providing support, advice, and coordination for system administrators in other departments.

Manager, Premium Support

Fuze
Greater Boston Area
1 week ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Senior Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Network Implementation Engineer

Fuze
Greater Boston Area
2 weeks ago
+29
Prepare and conduct Network Design Discovery, via phone or on-site visits, in order to identify major components that would be part of Unified Communication services. Prepare and document a Network Design drawing. Prepare configurations for and assist Customer on installing Appneta Real Time Monitoring units where required. Prepare and document a Risk Analysis Report, based upon findings of the Network Design Discovery, Site Survey reports, and Appneta Monitoring reports. Prepare and document a Network Research summary report, to include Network Design drawings, Risk Analysis report, and site by site details. Prepare and conduct Network Research Summary presentation with Customer and Fuze personnel involved with the project. Perform Network Readiness test, as to vet out issues as to ensure design will support Fuze services. Perform troubleshooting with Customer when required. Perform Network Validation testing when required.

Manager of Solution Services

Smartsheet
Greater Boston Area
2 weeks ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager of Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Customer Success Associate

Smartsheet
Greater Boston Area
2 weeks ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...

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