Director of Client Success, Districts and Schools
Greater Boston Area
Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach.
Own business metrics, including profitability.
Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value.
Ensure high-quality delivery of services to Panorama’s clients in this segment.
Hire, grow, and evaluate members of the team; build this segment as a high-performing team.
Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real.
Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama.
Deeply understand our clients and the market, and be an important voice in the product development process.
Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team.