Boston Tech Jobs and Startup Jobs

153

Customer Support Manager

Embark Veterinary
Greater Boston Area
2 hours ago
+17
Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Manager, Build/Delivery

CarGurus
Greater Boston Area
2 hours ago
+41
Provide the day to day leadership of the build/delivery team. Facilitate design and support discussions with your team and other engineering teams. Evolve and scale the build and delivery discipline at CarGurus. Bring a modern technical skillset to the table. Keep project momentum and navigate the issues that occur at any time. Be the coach to guide the hiring and professional development of your team.

Senior Manager, Pricing and Packaging Strategy

NetSuite Administrator

Engineering Support Specialist

Canada Retention Specialist

Event Planner - Part Time/Contract

Senior Associate, International Business Operations

Manager of Dealer Relations

International Business Operations Manager

Load 5 more jobs9 jobs at CarGurus

Director of Support

Klaviyo
Greater Boston Area
2 hours ago
+42
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Customer Support, Manager

Manager of Customer Operations

Product Expert

Onboarding Specialist

Load 1 more jobs5 jobs at Klaviyo

Senior Site Operations Manager

ASICS Digital
Greater Boston Area
6 hours ago
+32
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

SVP, Customer Experience & Professional Servic…

Dispatch
Greater Boston Area
10 hours ago
+44
Dispatch is seeking an SVP, Customer Success, reporting to the CEO. This individual will be responsible for both the implementation of new client rollouts in high growth, high-velocity environment and the ongoing support/renewals/upgrades in this ever-scaling customer base. The SVP, Customer Experience & Professional Services will direct and coordinate the internal structure of the organization based on company policies, goals, and objectives to ensure an efficient work environment where deadlines are met consistently. The purpose of the team is to partner with the customer to drive value out of the partnership, product adoption, create advocates within the customer base and ultimately play a part in growing the business.

Customer Success Operations Manager

Drift
Greater Boston Area
10 hours ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Communications Network Support Engineer

Fuze
Greater Boston Area
10 hours ago
+29
Due to the nature of our technology, which operates across any existing environment, we are dependent on the customer’s network being optimized for our services. Fuze is seeking qualified applicants to join our Network Support Engineering team. You will assist with optimizing and troubleshooting our customers network problems, so our services run seamlessly. We are growing our team in Boston and this role will be part of the global customer support organization, with a focus on the Americas region. The ideal candidate will have hands-on experience supporting networks in an enterprise or service provider environment.

Sales & Marketing Operations Manager

Hometap
Greater Boston Area
11 hours ago
Who We Are   At Hometap, we believe you can have a house and a life. Our vision is to enable homeowners to access their home's equity - free of debt - do the big-ticket stuff that makes life better: start a business, buy a second home, get out from under crippling debt, or pay for college tuition.    We make investments alongside homeowners today in exchange for a share of the future value of the home.  For homeowners, this is a simplified,

Dental Services Manager

Formlabs
Somerville
11 hours ago
+16
Lead a growing services team of ~10 people across the US and Europe (customer care, pro services, knowledge base). Scale the organization as we continue rapid growth as a company. Roll out new services for enterprise customers and new, larger 3D printer product lines. Build more sophisticated professional services and a customer success function that adds value and drives revenue from our install base.

Startup Founder

Customer Support Specialist

Customer Care

Dental Technical Support Specialist

Facilities Manager and Safety Officer

Director of Strategic Initiatives

Global Head of Services

Load 4 more jobs8 jobs at Formlabs

Director of Customer Success

LogicManager
Greater Boston Area
12 hours ago
+17
This leader has a passion for solving problems, is devoted to operational and engagement improvements, customer satisfaction and is committed to developing the skills of their team. If you are someone who is excited to lead strategy as well as roll up your sleeves and contribute to the team’s goals and evolution, then this may be the role for you!

Restaurant Success Manager

Toast
Greater Boston Area
12 hours ago
+45
 The Restaurant Success Manager will operate as a key customer advocate for their assigned accounts driving customer satisfaction across their territory. This position will be responsible for key performance indicators of their assigned ~100+ customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The RSM will own a defined geographic territory of highly valuable SMB customers.

Electrical Hardware Engineer

Staff Software Engineer- Team Lead, Android, Payment Acceptance

Senior Software Engineer, Cash Management & Payroll

Strategy & Operation Senior Program Manager

Principal Software Engineer, Android

Senior Software Engineer - Android

Director, Corporate Development & Strategy

Staff Software Engineer, Android Platform

Senior DevOps Engineer

Android Engineer

Senior Software Engineer - Full-Stack Android

Sales Enablement Manager, Systems & Tools

Customer Support Team Lead

Help Desk Manager

Load 10 more jobs15 jobs at Toast

Director of Customer Success, East/EMEA

Smartsheet
Greater Boston Area
12 hours ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Desktop Support Specialist

Flywire
Greater Boston Area
12 hours ago
+26
Company Description Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Job Description We, at Flywire, our looking for a self-motivated IT

Lab & Facilities Operations Tech (Media/Glassw…

Indigo
Greater Boston Area
12 hours ago
+21
Support on-going laboratory operations with a significant emphasis on receiving and opening.   Support on-going laboratory operations with a significant emphasis on media preparation, sterilization of lab items, and glassware maintenance.   Provide support function for the laboratory organization.   Provide support function for the facilities organization.   Help supporting the facilities and infrastructure in the laboratory.   Help enforce Indigo’s safety policies and good work practices.

Lab & Facilities Operations Tech (TEMP)

Sr. Regulatory Manager, Consumer Food Products

Pilot Plant Manager

Senior Engineer, DevOps

Associate Manager, GeoInnovation

Manager, Systems Innovation

Sr. Manager, Insurance

Senior Software Engineer, Mobile

Manager, Office of the CEO

Sr. Manager, Quality Management System

DevOps Engineer

Load 8 more jobs12 jobs at Indigo

Director of Customer Advocacy

LogicManager
Greater Boston Area
12 hours ago
+17
LogicManager is looking for a high-performing Director of Inbound Customer Advocacy who is excited to expand our SaaS new revenue generation efforts as we rapidly expand our operations. With zero cold calling and purely inbound marketing, we have accelerated our revenue growth from 40% to 70% over the last five years. This role presents a major career growth opportunity to scale our uniquely successful inbound marketing strategy. The Director of Inbound Customer Advocacy will report directly to our CEO and manage the Inbound Customer Advocate Managers and Inbound Customer Advocate Representatives. This person will be managing, coaching, and growing our innovative customer advocates teams to scale our closing cycle. The ideal candidate has led inside sales teams, been a sales manager or a director who is overseen a team and is looking to grow in their career.

Staff Pathologist

PathAI
Greater Boston Area
12 hours ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Customer Success Manager

Drift
Greater Boston Area
12 hours ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Mobile Software Engineer (Android/iOS)

Drift
Greater Boston Area
12 hours ago
Passionate about mobile development and ready to jump anywhere it takes to solve problems and delight customers. If you have experience programming for iOS (Objective-C or Swift) or Android (Java or Kotlin). Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results. Enjoy working with a diverse group of people with different expertise to help expand our app's reach. Can stitch together many different services and processes together even if you have not worked with them before. Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences. Uphold quality standards in engineering, security, and design, always searching for new, better ways to get things done. Value ego free code reviews.

DevOps Engineer

Drift
Greater Boston Area
12 hours ago
You often collaborate with senior engineers and business leaders across organizations and disciplines. You have an academic background in Computer Science or a related field. You have at least 1+ years of experience as a software engineer, systems engineer, or DBA/ops engineer. 

Customer Advocate - Entry Level

Drift
Greater Boston Area
12 hours ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

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