Customer Success Lead
Greater Boston Area
3 days ago
-Measure satisfaction of families through regular care ratings checks.
-Identify areas for improvement that systematically improve family experience.
-Proactively implement systems & processes to improve experience.
-Collect care ratings to gather direct feedback from families about their ongoing care.
-Use insight from care ratings and other feedback to continually improve quality of care and family on boarding.
-Create checklists and SOPs to ensure standardization of care across shares. -Facilitate family circles and neighborhood groups.
-Encourage and organize meetups for current familiesIncorporate delightful moments for milestones or holidays.
-Coordinate with other teams to drive outreach through community events.