Boston Tech Jobs and Startup Jobs

158

Enterprise Customer Success - Team Lead

Fuze
Greater Boston Area
12 minutes ago
+29
Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!

IT Specialist

Klaviyo
Greater Boston Area
17 minutes ago
+42
Klaviyo IT is looking for a driven, technology enthusiast to help grow our IT team. We are a small operation of IT generalists that support our internal employees in their ever scaling technology needs to continue to grow Klaviyo's business. The IT Specialist would be responsible for day to day support in a range of technologies which include Conference Room AV solutions, a growing list of SaaS applications (Gmail, Slack, Zoom, Robin...), Mac/Windows/Linux laptops, and many other cool (and fun) experimental technologies for the modern office.

Director, Site Reliability Engineering

Product Expert

Onboarding Expert

Community Events Manager

Load 1 more jobs5 jobs at Klaviyo

Engineer, DevOps

Interactions
Greater Boston Area
2 hours ago
+14
The DevOps Engineer works side by side with development and operations teams. You will be primarily responsible for designing, implementing, automate the build, release, and deploy pipelines. The DevOps Engineer is responsible for bridging the gap between development, operations, and infrastructure.

Events Specialist

Sr Software QA Engineer

Director, Software Engineering

Senior Technical Support Engineer

Account Management Director

Client Services Manager

Director, Information Technology

Sr Engineer, DevOps

Sr QA Automation Engineer-Platform

Senior Software Engineer - Curo

Manager, DevOps

Load 8 more jobs12 jobs at Interactions

Executive Assistant

Aurora Flight Sciences
Cambridge
7 hours ago
+23
The Executive Assistant will be responsible for supporting the Senior Vice President for Programs, their direct reports and supporting teams.  The candidate is expected to have strong written and verbal communication skills as the position includes coordinating with other Aurora business sectors, government personnel, and our customers.

Software Engineer

Embedded Systems Engineer

Autonomy Engineering

Environmental, Health and Safety (EHS) Specialist

Perception Engineer

Executive Assistant

Executive Assistant

SEIT Division Manager

Load 5 more jobs9 jobs at Aurora Flight Sciences

Customer Support

LeanIX, Inc.
Greater Boston Area
9 hours ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Appeals & Grievances Specialist

Devoted Health
Waltham
9 hours ago
+19
Maintain a current knowledge of Devoted Health products, policies and procedures with the ability to relate this information in a clear, concise manner to members, providers, and internal colleagues. Manage the intake, investigation, and resolution of complaints and appeals in a timely and highly effective manner. Correspond with the member to both meet requirements (written acknowledgement and closure letters and telephone contact and documentation as appropriate) and foster deeper trust with our members. Complete data entry and documentation requirements in multiple systems. Coordinate with internal departments relative to the status of a member appeal and the research needed to prepare the case for internal or external review. Interact with Medical Directors, Clinical Guides, Legal, Member Service Guides and other areas in facilitating identification and resolution of appeals. Identify opportunities for service improvement based on key themes in grievances and appeals. Responsible for meeting all regulatory and department timelines.

Desktop Support Engineer

Senior Kubernetes Site Reliability Engineer

Claims Representative

Manager, Clinical Guide Team

Site Reliability Engineer

Member Service Guide (Bilingual English / Spanish)

Member Service Guide

Provider Service Specialist (Guide)

RN Clinical Guide ~ Bilingual English / Spanish

Load 6 more jobs10 jobs at Devoted Health

Logistics Coordinator

Markforged
Watertown
9 hours ago
+25
As the Logistics Coordinator on our Operation Team, you will be responsible for ensuring our products get delivered to our customers. You will own day-to-day logistics operations and execution, manage operational relationships with transportation providers, and be responsible for both domestic and international freight shipments. Integrity and a sense of humor are a must.

Tools Engineer

1st Shift Supervisor

2nd Shift Supervisor

Electrical Engineer

Machine Operator 1st Shift

Machine Operator 2nd Shift

Technical Trainer

Engineering Executive Administrator

3rd Shift Supervisor

Machine Operator 3rd Shift

Facilities Manager

Maintenance Technician

Director, Business Operations

Customer Solutions, Technical Engineer-Metal

Load 10 more jobs15 jobs at Markforged

Staff Engineer, Analog Electronics (Low Power Anal…

WiTricity
Watertown
12 hours ago
+18
We are seeking an Analog Design Staff Engineer for the wireless charging team in our Watertown, MA facility supporting high power electric vehicle applications. Projects will focus on developing products from concept through design, development, verification, release to manufacturing and support with the end goal of delivering cost-effective automotive products.Tasks will include circuit modeling and design, simulation, schematic capture, PCB

Receptionist/ Office Administrator Job

Indigo
Greater Boston Area
13 hours ago
+21
Receptionist/Office Administrator Job description   As a receptionist/administrative assistant you will be the first point of contact for the company. You will handle the flow of visitors, employees, contractors and ensure that all receptionist responsibilities are completed accurately and delivered with professionalism in a timely manner. You will provide administrative support across the organization Responsibilities Greeting visitors and

Cloud Infrastructure & Disaster Recovery Operations Engineer

Seed Applied Technology Regulatory & Compliance Co-op

Information Security Administrator

International CRM Senior Manager

Sr. Manager, Quality Management System

Sr. Manager, Sustainability & Compliance

DevOps Engineer

Load 4 more jobs8 jobs at Indigo

Principal Software Engineer - Full Stack

Agero
Greater Boston Area
13 hours ago
+14
Ahead of the Curve. No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million

Enterprise/Mid Market Technical Services Manager

Toast
Greater Boston Area
13 hours ago
+45
In this role you will provide direct operational leadership and oversight of the Enterprise and Mid-Market segments of the Implementation, Configuration and Services Delivery functions. This person will work with Restaurant Success, Customer Success, Sales and other company leaders to provide an exceptional customer experience across the Toast product suite from the close of the Sales Cycle to the handoff to Account Management. This person’s

Executive Assistant

Director of IT & Security Operations

Salesforce Administrator

Strategy & Operation Senior Program Manager

Manager, Restaurant Success

Site Reliability Engineer

Enterprise Mid Market Associate Restaurant Success Manager

Enterprise Implementation Consultant

Relationship Manager, Toast Payments

Director Real Estate and Workplace Experience

Technical Support Specialist

Systems Enablement Manager

Revenue Operations Representative

Mid-Market Restaurant Success Manager

Restaurant Success Analyst

Director, Toast Payments

Workplace Experience Coordinator

Load 10 more jobs18 jobs at Toast

IT Administrator

Localytics
Greater Boston Area
14 hours ago
+22
• Assist user community in software, hardware and network problem resolution. • Install, test, and maintain 100 users (steadily growing). • Log calls and take appropriate action to ensure a satisfactory response. • Keep up to date with trends and is prepared to make recommendations to improve both workstation and server environments.

Systems Engineer - Mid-Day Shift

Vestmark, Inc.
Greater Boston Area
15 hours ago
+40
We are looking to add a mid-senior level member to the Vestmark Managed Services team. As a systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, contracting, re-engineering or implementing the next generation of our service. You will be the primary problem solver for IT service issues. You will work on routine system performance analysis, recurring system maintenance, network troubleshooting, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges.

Head of Trust & Safety

CozyKin
Greater Boston Area
17 hours ago
+22
As our first Director of Trust & Safety, you will play a critical role in developing policies and processes to build and maintain trust on the CozyKin platform. You will partner with key stakeholders across Legal, Customer Experience, Marketing, Product, and Engineering to ensure quality care for our children, and safe interactions for our families and nannies. You will have the opportunity to build out and manage a team as we continue to expand throughout the US.

Care Management Lead

CozyKin
Greater Boston Area
17 hours ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

AI Success Director

DataRobot
Greater Boston Area
1 day ago
While the AI Success Director will lead many customer-facing interactions, they will also engage with other resources across DataRobot, such as customer facing data scientists, field engineers, support, and other subject matter experts, to remove obstacles and accelerate the path to client success. The AI Success Director will also partner with the Field Account Executive to identify and capitalize on expansion opportunities within the account. The objective of the role is to drive client success and adoption as measured by client loyalty, advocacy, expansion, and revenue.

Salesforce Engineer

Life Sciences General Manager

Manufacturing General Manager

Retail General Manager

Telecommunications General Manager

Transportation General Manager

DevOps Engineer

IT Manager

IT Operations/DevOps Engineer

Solutions Consultant - Telecom

Load 7 more jobs11 jobs at DataRobot

Vice President of Solutions | Siemens GTM

Mendix
Greater Boston Area
1 day ago
+13
The VP of Solutions will enable Siemens sales organization to position Mendix and identify and develop repeatable Go To Market (GTM) solutions. With the acquisition of Mendix by Siemens the need to partner with and build a scalable go to market sales process with Siemens sales organization will be the most lucrative growth opportunity for expansion. As the leader of this Solutions team this person’s top priority is to ensure the team is appropriately staffed and the machine is executing at scale. Specific objectives include staffing the field-based teams and building the associated ecosystems to enable and execute against the sales plan. The key metric will be sourced new ARR by siemens sales organization (2019). The Go to Market scope includes all market segments of customers and prospects across various industry verticals within Siemens. You will be responsible for hiring the best and then delivering significant growth by building and operating an ecosystem of customers, partners, industry influencers and prospects. A strong focus on recruiting, enablement, pipeline generation and value-based enterprise selling will be required. As the leader you will work with the senior leadership team to execute your plan. Expectations are that you will be an active member of the Go to Market team and participate often in market facing activities where you absorb and analyze feedback from the market and communicate that back to the corporate teams to help drive the product roadmap and corporate priorities.

Firmware Software Engineer - C/C++

Formlabs
Somerville
2 days ago
+16
Design and implement embedded software applications from ideation to release. Write and ship meaningful code that makes our custom hardware work, find the bugs, and ultimately pushes the limits of 3D printing. Collaborate with a stellar team of diverse engineers to enhance the user experience of our products.

Senior Embedded Software Engineer - C/C++

Test Engineer

Customer Care

R&D Engineer - Optics

Optical Systems Architect

Algorithms Software Engineer - C++

Director of Strategic Initiatives

UI Engineer

Algorithms Software Engineer in Test - C/C++

Lead Firmware Engineer

IT Support

Dental Technical Support Specialist

Engineer turned Programmer (Software Engineer) - C++/Python

Software Engineer - C++ / Python

Load 10 more jobs15 jobs at Formlabs

NetSuite Administrator

CarGurus
Greater Boston Area
3 days ago
+24
As CarGurus expands globally, we 'e adding new products internally to enhance our company performance and data. We are looking to hire a NetSuite Administrator for our Engineering Team. The NetSuite Administrator will play a critical role in maintaining and improving the functionality of the various financial systems. They will work closely with Accounting and Finance teams to ensure the highest level of data accuracy. The NetSuite Administrator will apply proven communication, analytical and problem-solving skills to help maximize the benefit of financials systems.

Office Administrator

Customer Success Specialist

Customer Success Associate, Support

Manager of Dealer Relations

Systems Engineer

Programmatic – Client Partner

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Client Development Manager

Smartsheet
Greater Boston Area
3 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

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