Boston Tech Jobs and Startup Jobs

151

Customer Support Manager

MineralTree
Cambridge
3 hours ago
+23
In this newly created role, you will lead our Customer Support team in assisting our customers with troubleshooting and navigating through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist the team in a player/coach capacity with application support and troubleshooting while demonstrating the highest level of both leadership and customer service.

Canada Retention Specialist

CarGurus
Greater Boston Area
7 hours ago
+41
This role will focus on working with retaining existing CarGurus dealer clients in Canada. The primary challenge of Dealer Account Specialist, Retention will be to increase customer retention and boost customer performance. Additionally, the Dealer Account Specialist, Retention will work closely with the Manager of Dealer Relations analyzing causes of retention and providing actionable solutions to drive down company churn.

Event Planner - Part Time/Contract

Senior Associate, International Business Operations

Manager of Dealer Relations

International Business Operations Manager

Manager, Build/Delivery

Senior Manager, Pricing and Packaging Strategy

NetSuite Administrator

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Client Success Specialist

Flywire
Greater Boston Area
7 hours ago
+26
The Client Success Specialist will work with Business sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, identify opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution. 

Deputy Director of Customer Service

ActBlue
Somerville
8 hours ago
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. We’re a

Student Success Manager

Ready4
Greater Boston Area
20 hours ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Office Manager / Executive Assistant

Boston Microfluidics
Cambridge
1 day ago
+10
Boston Microfluidics is seeking an Office Manager / Executive Assistant to be part of our team and work alongside our CEO. Under the direction of the CEO and COO, the Office Manager / Executive Assistant will be an important part of the Operations team and will serve as the CEO’s Executive Assistant as well as managing the day to day operations of the office. You’ll scale the abilities of our entire team by building and improving processes, and

User Operations Specialist (Tier 2)

The Predictive Index
Greater Boston Area
1 day ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Customer Success Leader

Soofa
Cambridge
2 days ago
+12
We are looking for a dedicated and enthusiastic Customer Success Leader to be the guiding light for all Soofa Sign advertisers. You are an empathetic team player who isn’t afraid to get your hands dirty as our team grows. The Customer Success Leader will work closely with clients to strategize and build their Soofa Sign campaigns, train them on how to use Soofa Talk, our self-service platform (soofatalk.com), and monitor and report on the success of campaigns.

Daycare Director / Care Management Lead

CozyKin
Greater Boston Area
2 days ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

Standards & Compliance Manager

Peapod Digital Labs
Greater Boston Area
3 days ago
+17
The primary responsibility of the Standards & Compliance Manager is to participate in all strategy programs and run the team that will design, develop, launch and support all auditing, standards tracking, and regulatory compliance needs within the business.  Responsible for collaborating with the leadership team in the development of and implementation of internal compliance needs to ensure external results are excellent.  You will manage the team of (2) Process and Standards associates and (1) Compliance associate, directing them with priorities to ensure company standards are documents and clear and concise for all to understand

Manager, Tech Support

Everbridge
Greater Boston Area
3 days ago
+43
As a Technical Support Manager you will be supporting and working with our Technical Support Team dedicated to our JARVISS product. This manager will not only work closely with a complex and demanding client, but will also develop strong relationships with our development management, product management, and operations functions to facilitate solutions to customer issues. It is imperative that this manager is comfortable working with cross functional teams to ensure the best possible customer experience is provided.

Technical Support Engineer

Customer Success Enablement Manager

Executive Assistant

DraftKings
Greater Boston Area
3 days ago
+24
We are seeking an experienced Executive Assistant needed to support DraftKings’ Chief Executive Officer. Duties include, but are not limited to, complex scheduling and project management. Ideally, you thrive working in a fast-paced, results-driven environment while balancing multiple priorities. You also exercise impeccable judgment in a variety of situations, handling confidential matters with the utmost discretion.

Director, Corporate Development & Strategy, Mergers & Acquisitions

Workplace Experience Administrator

Head of Consultant Relations

MassMutual
Greater Boston Area
3 days ago
+13
Define enterprise capability strategy and multi-year roadmap to leverage existing consultant relationships to support corporate strategic objectives, customer needs, and industry trends to retain clients and influence sales. Identify any gaps or opportunities for improvement and work with business owners to develop tangible action plans for improvement and penetration of consultant community. Based upon voice of the customer data (market competitive data) identify desired gains, and work with business owners to develop tangible actions. Meet regularly to re-assess market conditions and identify trends and potential risks or threats to our competitive positioning. Recommend adjustments to leadership as required. Continually reassert our competitive advantage and position within industry periodicals prevalent within the market.

A/V Support Consultant

Client Engagement Manager

Head of Strategic and Competitive Risk

Associate Service Desk Engineer

ezCater
Greater Boston Area
3 days ago
+30
We are looking for a customer-focused, hands-on Service Desk Engineer, for our Boston office, to join our talented Corporate IT team. You will help support a growing diverse team of marketing, sales, support, and engineering specialists. Serving as the initial point of contact for all technical inquiries, you will gather and analyze information about the user's issue to answer basic questions to determine the best way to resolve their problem.

Director of Customer Service Insights and Metrics

Software Engineer, Fulfillment

Chewy
Greater Boston Area
3 days ago
+35
You’ll be responsible for architecture, implementing, and maintaining software that drives the fulfillment optimization team’s strategic product road-map. You will have a significant impact on this critical platform, which optimizes customer order routing, tracking, and delivery by processing current and historical data from many internal and external sources. Working with other technology teams, you’ll design and build interfaces that integrate vendor and supply chain, fulfillment, and financial systems. You’ll solve complex problems by writing elegant, maintainable, and extensible code that reflects a deep understanding of the business and contributes meaningfully to the success of your team.

ITOC Analyst - Day Shift (E-Commerce)

Software Engineer, Java- Fulfillment Optimization

Senior Network Engineer

Carbon Black
Greater Boston Area
3 days ago
+52
Understanding of the latest tech solutions, trends, and ability to dive into the details of the architecture as needed. Support networking environment by managing system configuration;facilitating system installation; and defining, documenting, and enforcing system standards. Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; and collaborating with network architects on network optimization. Secure network system by enforcing Security Operation policies; defining and monitoring access. Networking design and implementation; network hardware/software configuration. Network performance tuning and reporting by gathering, prioritizing information; managing projects against IT budgets. Occasional exceptional hours as needed during critical project milestones or release cycles.

Federal Operations Director

Senior Software Engineer

Software Engineer (C++)

Senior Software Engineer (C++)

Frontline Technical Support Engineer

Principal Information Security Engineer / Analyst

Senior Software Engineer - Voice of Customer (Endpoint)

Manager, Software Engineering

Business Operations Manager - Technical Services

Renewal Specialist

Senior Software Engineer (Diagnostics, Infrastructure and Tooling)

Senior Software Engineer - Backend (Remote)

Program and Operations Manager - Customer Support

Software Engineer - Linux

Senior Software Engineer in Test - Linux

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Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
3 days ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Regional Manager - Northeast

Getaround
Greater Boston Area
3 days ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
3 days ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Technical Lead (Infrastructure & Security)

Soroco
Greater Boston Area
3 days ago
A Technical Lead in Soroco's Infrastructure & Security team reports directly to Soroco's Head of Infrastructure and Security and is responsible for architecting and engineering some of Soroco's more advanced and large-scale infrastructure systems. As part of these responsibilities, the Technical Lead will lead a team of engineers across some of Soroco's clients to deliver highly reliable systems. The Technical Lead will also periodically engage directly with the client to understand requirements and educate the client on Soroco's infrastructure and security practices. The types of systems the Technical Lead would be responsible for would contain a balance of DevOps, distributed systems, data science, and machine learning (or statistical techniques). The goal is to monitor and analyze large data sets, apply learning techniques to them, and then to automate IT operations based on the learnings at scale.

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