Boston Tech Jobs and Startup Jobs

22

Senior Account Executive

GreatHorn
Waltham
1 day ago
+38
We’re looking for an experienced results-driven sales professional with strong cyber security experience, preferably in SaaS, who wants to be part of a high-growth, fast-paced company. As a Senior Account Executive, you will work closely with the founding team on business, sales, and customer relationship development. This is a great opportunity to make waves and be part of building a high-performance sales team, working with cutting edge

SVP Corporate Development

Everbridge
Greater Boston Area
2 days ago
+43
The SVP of Corporate Development will serve as a member of the senior leadership team, providing strategic direction and acting as a thought leader with primary responsibility for developing and executing innovative strategies to achieve business objectives and meet company goals. In this role, you will adapt goals for the business function in alignment with Everbridge’s strategy and ensure initiatives are planned and executed with the desired business outcomes. This position is based in our Burlington office.

Senior NOC Engineer

Health Guide

Firefly Health
Greater Boston Area
3 days ago
The Health Coordinator will be responsible for ensuring that the goals of each patient are met in a timely fashion. You will work closely with our team of Physicians and Nurse Practitioners to help patients create and reach their health milestones in a realistic time frame. You will work largely within Firefly’s in-house technology platform to communicate regularly with patients, keep them on track to meet their goals, understand their needs, and solve problems that arise. 

Senior Software Engineer - Voice of Customer (Endp…

Carbon Black
Greater Boston Area
4 days ago
+52
In this role, you’ll solve complex software problems by reviewing large bodies of code, quickly assessing intricate environments, and designing solutions on the fly that incorporate data compiled from customers’ expectations, preferences, and aversions. You’ll work closely with Product Management, Professional Services, and Customer Support teams, to shorten time-to-resolution of customer reported product issues. By leveraging data about customers’ wants and needs, we can more effectively prioritize activities that improve overall customer satisfaction. The ideal candidate will be energized by solving challenging problems across the Windows, Mac, and Linux operating systems, helping our team, company, and customers succeed with the tools we provide. If you’re dedicated to providing consistent customer satisfaction, this role is for you!

Principal Information Security Engineer / Analyst

Senior Software Engineer

Frontline Technical Support Engineer

Senior Network Engineer

Federal Operations Director

Business Operations Manager - Technical Services

Renewal Specialist

Threat Researcher - Product Innovation

Senior Software Engineer (Diagnostics, Infrastructure and Tooling)

Program and Operations Manager - Customer Support

Senior Software Engineer - Backend (Remote)

Load 8 more jobs12 jobs at Carbon Black

Technology Support / Systems Administrator

Abacus Insights
Greater Boston Area
5 days ago
+26
The Technology Support/Systems Administrator provides focused technical support to staff and manages internal software, hardware, 3rd Party SaaS/cloud platforms, and local networking equipment. They look for ways to improve the user experience by researching, suggesting and implementing best-of-breed and leading solutions primarily for corporate needs, and training staff on how to use them.

Manager, Network Security and Engineering

Rapid7
Greater Boston Area
5 days ago
+24
Can design and support many types of networks with varying complexity, including virtual networks. Are able to manage logistics with vendors, hardware ordering, project deadlines, and people. Like to maintain and improve security tools and systems in the Network. Are resilient under pressure, let’s face it, lots of prima donnas out there… Have a strong desire to continually learn and apply new network technology and security techniques. Have an overwhelming need to find a permanent fix to something you have just fixed again, in fact you will lose sleep if you don’t… Can work well with a variety of technical teams, including a very talented, highly involved security team. Like to experiment.. a lot… hence the home lab. Keep current with the latest technology. Think Pen Testing your own network is fun.

Senior Workday Application Administrator

Strategic Customer Success Manager

Senior Customer Success Manager

Manager, Customer Success Management - Enterprise

Sr. Director, Security Outcomes & Program Development

Customer Success Manager

Workplace Experience Receptionist

Systems Administrator

Load 5 more jobs9 jobs at Rapid7

VP Client Engagement

Wellframe
Greater Boston Area
5 days ago
+30
The VP of Client Engagement will cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. The VP of Client Engagement will build and maintain executive level relationships. In addition, this individual will collaborate and deliver consulting services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity. The VP of Client Engagement will be part of the Client Strategy and Operations team and work closely with sales in achieving growth goals. This position success measures will focus on: client satisfaction and advocacy, adoption, retention, and growth and report to the Chief Client Officer.

Customer Support Representative - Logistics

Embark Veterinary
Greater Boston Area
5 days ago
+17
Love dogs? This is the place for you! About usDiscover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of

Technical Director – Customer Success

Abacus Insights
Greater Boston Area
5 days ago
+26
Serve as the primary point of contact post implementation. Assume overall customer adoption responsibility and critical issue management role. Resolve customer issues in a hands-on manner, including triaging, troubleshooting, escalating, and/or providing resolution to technical support tickets, and achieving key business objectives (SLAs, KPIs, etc.). Monitor customer adoption and product utilization, proactively understand exactly how customers are using the platform to drive their use cases and adoption. Advocate customer needs/issues cross-departmentally. Align so seamlessly with client services, product and engineering that we can barely tell what team you’re actually on. Attract, hire and retain a high-performing team, including serving as a manager, mentor, knowledge resource, and escalation point. Focus on automation and scaling of Customer Success functions.

User Support Associate

Wellframe
Greater Boston Area
6 days ago
+30
As the primary contact for our users, the User Support Associate provides outstanding service by answering questions, assisting with user onboarding, handling issues, and troubleshooting problems with our products and services. In addition to assisting our users, the User Support Associate acts as a subject matter expert and liaison with internal teams to optimize service delivery, internal processes, and product improvements. Additional responsibilities include building and maintaining self-service tools to provide our users with instant access to information. The User Support Associate sits within the Client Delivery department and reports to the Senior Manager of Services. Success in this role is demonstrated by providing an unparalleled level of service to users, exhibiting deep product expertise, adherence to contractual service level agreements, and successfully meeting or exceeding team and individual performance metrics.

Logistics Support Member

Embark Veterinary
Greater Boston Area
1 week ago
+17
Embark Veterinary is seeking part-time Logistics Support Members. Logistics Support Members will support the logistics and fulfillment team with the management and execution of Embark Vet’s operational flow. They will carry out a variety of tasks, including inventory assembly, order fulfillment, managing the receipt and processing of incoming goods. Your primary responsibility is to assist the logistics team by delivering a fast and efficient operational service.

Customer Experience Representative - Boston

Drizly
Greater Boston Area
1 week ago
+11
Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries. Quickly address, solve, and track all customer support requests using Zendesk. Solve problems and address unsatisfactory experiences. Change course as priorities shift in real time with new inbound issues arriving.

IT Operations and Project Manager

BHE
Greater Boston Area
1 week ago
+21
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Recovery Community Manager (Spanish)

Marigold Health
Greater Boston Area
1 week ago
Approach patients and sign them up for Marigold onsite at partner clinics. Engage patients once they are in the app as Marigold members. Train the most active members to act as "peer moderators", i.e. community leaders. Convey the concerns of provider partners onsite to the larger team and work to implement solutions. Act as the voice of the Marigold member for the team as a whole.

Executive Assistant

BHE
Greater Boston Area
1 week ago
+21
Maintain the CTO calendar, including scheduling meetings to ensure appropriate and efficient prioritization in scheduling and arranging meetings, using independent judgement and discretion; assists with the coordination of meeting logistics . Research, prioritize, and follow up on issues as directed, including those of a sensitive or confidential nature. Independently perform special projects that require a combined knowledge of administrative needs and technical operations. Act as the point of contact between the CTO and internal/external clients and vendors. Compose, prepare and edit correspondence and documents that may be confidential in nature. Assist with travel arrangements and expense reporting. Undertake special assignments/projects on a wide variety of issues as requested. Provide back-up support for others, as needed.

Vice President, Client Services

MedTouch
Somerville
1 week ago
+28
As the Vice President of Client Services, you will lead our clients as they partner with us to create the best digital marketing in healthcare. You will lead your portfolio of accounts to achieve profitability, growth, and client satisfaction. You will lead our teams to deliver the diversity of our offerings with increasing expertise, vision, predictability, and sustainability. And you will take a seat at the table with our leadership team to guide and grow our company.

Customer Support Manager

Embark Veterinary
Greater Boston Area
1 week ago
+17
Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Client Operations Manager

Wellframe
Greater Boston Area
1 week ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Director of Client Training

Wellframe
Greater Boston Area
1 week ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

Customer Support Representative - Science Communic…

Embark Veterinary
Greater Boston Area
1 week ago
+17
Embark Veterinary is searching for a Full-Time Customer Support Representative with a focus on general science/biology. To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve questions about the inheritance of conditions and traits, assisting customers in interpreting their results, and interfacing with our Science and Veterinary teams to answer more challenging questions. This role also requires the ability to extend support to outlying questions outside of scientific inquiries as necessary.

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