Entry Level Boston Startup and Tech Jobs

35

Customer Support Associate

edX
Greater Boston Area
7 hours ago
+15
edX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends. 

Customer Support & Implementation Specialist (…

WordStream
Greater Boston Area
12 hours ago
+44
WordStream is looking to hire a Customer Support & Implementation Specialist! As a Customer Support & Implementation Specialist, you will work directly with customers to help them optimize their success with our products, by supporting software set-ups and training and onboarding of new customers and handle support requests from our Customer Success Team for their clients needing assistance. This role with work directly with clients in their website environment and with providers, to correctly install conversion tracking codes. This role requires excellent communication skills as well as patience in dealing with a non-technical audience. This role is a hybrid between a customer service representative and a web developer -- and an excellent opportunity to join a rapidly growing team who works hard with fun times! Please note that the schedule for this role is Monday-Thursday (2pm-10pm) and Friday (9am-5pm), where this position works with our customers within different timezones.

Dental Technical Support Specialist

Formlabs
Somerville
13 hours ago
+16
Help our users in the clinical and dental laboratory markets successfully transition to a digital workflow that includes Formlabs products. Be an expert teacher to our users and Services teammates - both remote and on-site. Communicate via phone, chat, and email with Formlabs users to teach our printing technology, resolve problems, and create solutions. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

Office Assistant (Part-time)

edX
Greater Boston Area
20 hours ago
+15
EdX is looking for an energetic, organized, and proactive part-time Office Assistant to assist in the daily operations of our office. You will be the first point of contact for our office, guaranteeing that every visitor, client or employee is greeted and welcomed appropriately. To perform the job successfully, you should demonstrate good customer service and problem solving skills, superb attention to detail, great communication skills, and ability to organize and manage competing priorities. This is a part-time role, requiring 20 hours per week.

IT Support Specialist

Fuze
Greater Boston Area
1 day ago
+29
This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about IT, Unified Communications, Software-as-a-Service, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will provide day-to-day technical support to employees which will enable you to have a deep understanding of our network infrastructure and internal desktop systems, both software and hardware. You will install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. You will also maintain passwords, data integrity and file system security for the desktop environment. Communicating highly technical information to both technical and nontechnical personnel will be required in this role, as well as you may be asked for recommendations for new hardware and software solutions. New solutions may include acquisitions and upgrades. In addition, you will also participate in development of information technology and infrastructure projects as well as conduct training programs designed to educate computer users about basic and specialized applications. In this role you will be responsible for local help desk and remote user support for company-hosted and cloud-based services as well as interfacing with service providers, vendors, and outsourced consultants. This is a fantastic opportunity to spread your wings and do a lot for a company that is growing tremendously in two hot industries, both Cloud and UC! Do you want to be with a leading company in a growing trend that has no boundaries?

Helpdesk Technician

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is seeking to hire a Helpdesk Technician to an already highly established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We’re looking for a talented, self-motivated, and service-oriented individual with high integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new

Workplace Experience Coordinator

Toast
Greater Boston Area
1 day ago
+45
Greet visitors, sign for deliveries, and provide tours when necessary. Ensure that all guests are offered beverages, have signed NDA’s, and are escorted to conference rooms as needed. Embody the “Face of Toast,” persona, by making each visitor feel appreciated and welcomed. Maintain the ordering and support of office operation components. Assist with research projects, and a variety of other administrative and special projects around the office as assigned. Coordinate company catering orders for non-executive groups. Be the go-to for travel arrangements. Manage our corporate travel program. Own meeting logistics for the company by actively scheduling and managing meeting resources.

Executive Assistant

Salesforce Administrator

Strategy & Operation Senior Program Manager

Enterprise Mid Market Associate Restaurant Success Manager

Enterprise Implementation Consultant

Relationship Manager, Toast Payments

Revenue Operations Representative

Restaurant Success Analyst

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Client Development Manager

DataRobot
Greater Boston Area
2 days ago
DataRobot is looking for a proven Boston-based Client Specialist to manage a portfolio of existing customers in order to drive high levels of revenue renewal, expansion, and customer satisfaction. A member inside sales and closely aligned with with a specific selling team, the Client Specialist will oversee the contract renewal process, identify and close upsell opportunities, develop relationships with client stakeholders, and monitor the health and progress of client accounts. The successful Client Specialist will have strong commercial skills, a passion for helping clients succeed and will focus on developing a loyal, referenceable portfolio of clients that continually expand their use of the DataRobot Automated Machine Learning platform.For the right candidate, this is a tremendous opportunity to join the leading company in an exciting product space at a critical point in time.

Order Operations Analyst

Datadog
Greater Boston Area
2 days ago
+37
We are looking for an Order Operations Analyst to join our evolving Sales Operations team in Boston, MA. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of fast-growing sales team.

Executive Assistant

Everbridge
Greater Boston Area
2 days ago
+43
Anticipate and provide a broad range of confidential administrative support services to the team. On a daily basis, activities include proactively overseeing, coordinating, administering, and maintaining schedules, calendar of appointments, meetings, events, and travel arrangements. Assist in preparing meeting agendas, attend meetings to document important topics, and assist with designated Action Items. Maintain an accurate electronic filing system for critical information. Complete and file expense reports as required. Maintain confidentiality on all matters and exercise discretion and sound judgment at all times.

Administrative Assistant - Engineering

Smartsheet
Greater Boston Area
2 days ago
Smartsheet is looking for an Administrative Assistant to support our Engineering Team in our Bellevue and Boston offices. The successful candidate will work autonomously and enjoy the challenge of supporting senior leadership in a fast-paced, dynamic and high growth technology environment. This position requires the ability to remain flexible, proactive, resourceful and efficient while maintaining a high level of confidentiality.

IT Specialist

Klaviyo
Greater Boston Area
3 days ago
+42
Klaviyo IT is looking for a driven, technology enthusiast to help grow our IT team. We are a small operation of IT generalists that support our internal employees in their ever scaling technology needs to continue to grow Klaviyo's business. The IT Specialist would be responsible for day to day support in a range of technologies which include Conference Room AV solutions, a growing list of SaaS applications (Gmail, Slack, Zoom, Robin...), Mac/Windows/Linux laptops, and many other cool (and fun) experimental technologies for the modern office.

Product Expert

Customer Support

LeanIX, Inc.
Greater Boston Area
3 days ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Logistics Coordinator

Markforged
Watertown
3 days ago
+25
As the Logistics Coordinator on our Operation Team, you will be responsible for ensuring our products get delivered to our customers. You will own day-to-day logistics operations and execution, manage operational relationships with transportation providers, and be responsible for both domestic and international freight shipments. Integrity and a sense of humor are a must.

Technical Trainer

Receptionist/ Office Administrator Job

Indigo
Greater Boston Area
3 days ago
+21
Receptionist/Office Administrator Job description   As a receptionist/administrative assistant you will be the first point of contact for the company. You will handle the flow of visitors, employees, contractors and ensure that all receptionist responsibilities are completed accurately and delivered with professionalism in a timely manner. You will provide administrative support across the organization Responsibilities Greeting visitors and

Senior IT Security Analyst

LogicManager
Greater Boston Area
6 days ago
+17
We are currently seeking a candidate experienced in Service Organization Controls (“SOC”) and other IT Auditing practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to achieve consistent compliance and security assurance. Duties of the IT Security Analyst include assisting with security monitoring and content development, developing and managing various security-related databases, assisting in security due-diligence reviews of LogicManager vendors, and creating recommendations.

Desktop Support Engineer

Devoted Health
Waltham
6 days ago
+19
Our Support Engineers dig into nearly every aspect of technical life at Devoted. You’ll make sure our computers and software never stand between Devoted staff and getting the job done. You’ll be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You’ll grow in this role, and will have time to learn on your own and from our senior engineers. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers.

Provider Service Specialist (Guide)

Application Support Engineer

CloudHealth by VMware
Greater Boston Area
1 week ago
+23
The Business Operations team is responsible for supporting the CloudHealth Revenue team to deliver best-in-class BI, Data, and Analytic services to the business unit. The Team handles the day to day business operations including planning, performance reporting, process and policy standardization, people programs and communications. A successful candidate will have excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. The Application Support Engineer will have a strong technical understanding of technology, including the various business process, systems and functional areas being supported.

Support Genius - Weekend Shift

LevelUp
Greater Boston Area
1 week ago
+17
Each Support Genius serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

Support Genius - Daytime (Bilingual)

Executive Assistant

Genio de Soporte - Horario Extendido

Support Genius - Overnight (Bilingual)

Support Genius - Weekend Shift (Bilingual)

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Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

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