Boston Tech Jobs and Startup Jobs

156

Customer Experience Rep.

Alyce
Greater Boston Area
2 hours ago
+21
We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions.  We are looking for a Customer Experience Representative, who will be working directly with our customers to ensure they have an exceptional experience with the product once they are live. You will also spend time working with the product development team to share customer feedback and insights and to test new features/products prior to release. This ensures we are building a great product for our customers. 

DevOps Engineer

Ellevation Education
Greater Boston Area
23 hours ago
+43
More generally, as a DevOps engineer you are known for thinking on your feet, learning quickly, and owning problems to resolution. You enjoy solving complex problems while contributing new ideas & techniques, leading to continuous improvement for the team. You enjoy close collaboration to find better ways to deliver great quality software in an open, DevOps culture. On any given day a DevOps Engineer could be adding code to the product, doing a code review, debugging a production issue, deploying code, or automating the build and functional test system. There are no silos; we work together to deliver business value.

Technical Support Engineer

PrismHR
Greater Boston Area
1 day ago
Primary responsibilities are to assist our customer users with questions and issues pertaining to the technical aspect of our software product. This includes resolving PrismHR product software support requests, troubleshooting PrismHR product software issues, replicating scenarios for developers to address, in-house testing of software, reading Unidata and Javascript code, and making data edits. Occasionally train customers on components of the system. 

IT Service Desk, Team Lead

Grubhub
Greater Boston Area
1 day ago
+29
Directly manage Service Desk Associates - direct the team's work and hold accountable for tasks. Monitor team metrics and address any bottlenecks/issues with ticket resolution. Focus on Service Level Agreements and ensuring the team is meeting commitments. Assist with mentoring and coaching for the team - build skills and train team members. Act as an escalation point and expert for the team. Manage team on-call schedule, staffing hours in the Boston office and triage rotation. Work with the business to identify gaps or problems with existing processes. Manage Audio/Video events and conference room equipment for your office -- as well as any offices you support. Act as quality control for the team -- addressing team ticket quality, responsiveness, thoroughness, ticket hygiene, etc.

Enterprise Merchant Specialist

Dev Solutions Engineer

Technical Solutions Engineer

Solutions Engineer - Reliability

Enterprise Success Manager

Service Desk Associate I

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Weekend Shift

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift (Bilingual)

Load 7 more jobs11 jobs at Grubhub

Senior DevOps Engineer

Dispatch
Greater Boston Area
1 day ago
+44
We're on the hunt for a talented Senior DevOps Engineer to join our DevOps team. This engineer will assume an invaluable role in ensuring the long-term stability and scalability of our services. They will assist in building internal applications and tools to improve efficiency, automation, and system monitoring for our continuous delivery pipeline. A key requirement is the ability to collaborate with development, the motivation to learn new technologies, and the drive to continuously ensure that the end product is a high-performing, highly available and secure platform that our customers trust. 

Site Reliability Engineer

MassMutual
Greater Boston Area
1 day ago
+13
Our ideal Site Reliability Engineer has demonstrated problem solving skills, and is adept at working in an agile environment. You’ll use your skills to design, build, and integration of solutions or platforms spanning moderately complex technical and business capability domains with cost and strategic implications. Solutions may consist of proven or unproven technologies or multiple implementation technologies at once within domains that experience rapid change. The team culture of working collaboratively, cross-functionally, using new technologies combined with the work/life balance provided by MassMutual are core reasons people enjoy working on the Site Reliability team at MassMutual. 

Senior Executive Assistant - Business Group Support

Head of Strategic and Competitive Risk

Executive Liaison

Technical Support Specialist

Owl Labs
Greater Boston Area
1 day ago
+11
The Technical Support Specialist will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Senior Agile Software Engineer

Nuance Communications
Greater Boston Area
1 day ago
+40
The position-holder is expected to be a generalizing specialist who is skilled in a wide range of software development areas ranging from client/server, database, user interface programming to software testing, test automation skills. The successful candidate must be highly collaborative and have experience in agile software development (scrum, TDD, CI). This person will be responsible within the team to ensure the timely delivery of a potentially shippable product at the end of sprints. A high degree of self-organization capabilities is expected from the candidate.

Director, Business Operations- Automotive Division

Nuance Communications
Greater Boston Area
1 day ago
+40
The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

Senior DevOps Engineer

3Play Media
Greater Boston Area
1 day ago
+27
We’re thrilled to announce that we’re hiring to grow our team and our products! 3Play Media offers a truly unique opportunity to work in a small team of developers in a company that offers both a startup-minded size and culture while being robustly backed by a steady stream of customers and projects. Every day, our system processes hundreds of hours of video content, helping us to improve and expand the way people consume online media to make

Customer Support Lead

RightHand Robotics
Somerville
1 day ago
+37
We are seeking a self-motivated Customer Support Lead to join our Deployment & Support team. Your primary responsibility will be to manage and lead the front line customer support team. You will have the opportunity to help build the Support organization from the ground up.

IT Administrator

RightHand Robotics
Somerville
1 day ago
+37
In order to deliver the future of robotic piece-picking, RightHand Robotics needs to have our IT systems up and running smoothly at all times. We are looking for someone to own our in-house technical support. This requires someone who has at least 5 years experience in this kind of role, obsessive attention to detail, and excellent written and verbal communication skills. If you are excited to help keep a team running smoothly and love new technology, we want you to join our team.

Software Engineer

mabl
Greater Boston Area
1 day ago
+12
Engineering at mabl At mabl, software engineers work in small, self-directed teams to design and develop features end-to-end.  We emphasize quality over deadlines, innovation over process, and collaboration over egos. The team includes alumni from Northeastern and other top engineering programs, PhDs, published authors, former Googlers, and startup veterans. We are an eclectic bunch with diverse experiences and expertise, brought together by a

Senior Site Reliability Engineer

Carbon Black
Greater Boston Area
1 day ago
+52
Ownership, architecture, and management of AWS infrastructure components such as VPCs, EC2, S3, tagging schemes, CloudFormation, etc. Deployment and management automation of cloud-based infrastructure and software. Working with configuration management tools in both Windows and Linux - Cloudformation, Terraform, Salt, Ansible, Chef. Ensuring cloud-based architectures meet availability and recoverability requirements. Architecture and implementation of cloud-based monitoring, alerting and reporting; Sensu, CloudWatch, StatusCake, ELK, Grafana.

Principal Information Security Engineer / Analyst

Senior Network Engineer

Federal Operations Director

Frontline Technical Support Engineer

Business Operations Manager - Technical Services

Renewal Specialist

Program and Operations Manager - Customer Support

Load 4 more jobs8 jobs at Carbon Black

Technical Support Specialist

SmartSense by Digi
Greater Boston Area
1 day ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Senior Engineer, DevOps

Indigo
Greater Boston Area
1 day ago
+21
Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, conserve resources for future generations, and grow healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on

IT Support Specialist

Director, Systems Innovation

Terraton Challenge Director

Associate Manager, GeoInnovation

General Manager, Carbon Consumer Platform

Senior IT Manager, E-Commerce

Manager, Systems Innovation

Sr. Manager, Quality Management System

DevOps Engineer

Manager, Office of the CEO

Lab & Facilities Operations Tech (TEMP)

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Director, Corporate Development

Senior Director, Strategic Partnerships

Director, R&D Program Prioritization

IT Manager, Workday

Load 10 more jobs17 jobs at Indigo

Facilities and Office Manager

SmartBear
Somerville
2 days ago
+26
Due to massive growth and market success, SmartBear is continuing to hire employees rapidly to scale our company globally. The Facilities & Office Manager is responsible for maintaining the effective day to day functions of the SmartBear Headquarters Office Space in Somerville, MA. This role sits within the IT & Facilities team and reports to the Director, Global IT. Success in this role is demonstrated by meticulous management of the office space, vendors, and promoting a positive work environment.

Technical Support Specialist

EditShare
Watertown
2 days ago
EditShare makes Linux and Windows-based servers for multimedia production and our customers vary widely within the TV, film, and broadcast industries. We are seeking a talented, clever, and personable Technical Support Specialist to join our team in Boston. In this role, you should be comfortable talking to customers about their media production workflows as well as troubleshooting Mac, Windows and Linux systems to resolve technical problems. There will be many opportunities for you to learn more about the industry and improve your system administration skills.

Operations Manager

Zagster
Greater Boston Area
2 days ago
+37
As we rapidly expand our services to more markets we are looking to grow our headquarters based Operations Team.  Our Boston based team of Operations Managers own a portfolio of individual mobility markets and work directly with local market operations teams to ensure the effective administration of our shared mobility programs nationwide.  In addition, Operations Managers work cross functionally with multiple internal teams (Account Management, Product, Sales) to ensure operations is effectively supporting company wide initiatives.

Senior Account Executive

GreatHorn
Waltham
2 days ago
+38
We’re looking for an experienced results-driven sales professional with strong cyber security experience, preferably in SaaS, who wants to be part of a high-growth, fast-paced company. As a Senior Account Executive, you will work closely with the founding team on business, sales, and customer relationship development. This is a great opportunity to make waves and be part of building a high-performance sales team, working with cutting edge

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