Boston Tech Jobs and Startup Jobs

1

Customer Support Lead

BookBub
Greater Boston Area
1 week ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

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