Boston Tech Jobs and Startup Jobs

11

Customer Support Associate

edX
Greater Boston Area
11 hours ago
+15
edX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends. 

Product Support Specialist

Ellevation Education
Greater Boston Area
17 hours ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Office Assistant (Part-time)

edX
Greater Boston Area
1 day ago
+15
EdX is looking for an energetic, organized, and proactive part-time Office Assistant to assist in the daily operations of our office. You will be the first point of contact for our office, guaranteeing that every visitor, client or employee is greeted and welcomed appropriately. To perform the job successfully, you should demonstrate good customer service and problem solving skills, superb attention to detail, great communication skills, and ability to organize and manage competing priorities. This is a part-time role, requiring 20 hours per week.

Executive Assistant

edX
Greater Boston Area
2 days ago
+15
EdX is hiring an Executive Administrative Assistant to support our Chief Product Officer. A strong EA candidate is a highly­ organized, detail­ oriented, self­ starter with a strong track record of demonstrating sound judgment. The keys to this role will be pragmatic thinking, strategic support and passion for executing efficiently in a fast­ moving environment filled with competing priorities.

Head of Trust & Safety

CozyKin
Greater Boston Area
3 days ago
+22
As our first Director of Trust & Safety, you will play a critical role in developing policies and processes to build and maintain trust on the CozyKin platform. You will partner with key stakeholders across Legal, Customer Experience, Marketing, Product, and Engineering to ensure quality care for our children, and safe interactions for our families and nannies. You will have the opportunity to build out and manage a team as we continue to expand throughout the US.

Care Management Lead

CozyKin
Greater Boston Area
3 days ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

Manager, SaaS Product Education

Ellevation Education
Greater Boston Area
1 week ago
+27
Ellevation is seeking an experienced Manager of Asynchronous Learning to design, build and deliver a suite of best-in-class asynchronous learning materials, programs, and solutions for users of Ellevation’s data-driven software which is specifically designed for ELL educators and the English Learners they serve. Ellevation’s new Asynchronous Learning team will be at the heart of making sure our users are knowledgeable about how to set-up and use Ellevation’s software and build confidence in their ability to own Ellevation in their districts. This is a new role created to build a small team that will develop asynchronous learning materials inclusive of Ellevation’s resource center, onboarding support, and workflow how-tos, and contribute to the overall organization as we redefine our approach to partner success.

Director of Client Success, Districts and Schools

Panorama Education
Greater Boston Area
1 week ago
+23
Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach. Own business metrics, including profitability. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team.

Director of Client Success, Large Districts

Panorama Education
Greater Boston Area
1 week ago
+23
Own Panorama’s client success strategy and operations in the Large Districts segment. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Define and continuously improve Panorama’s client success model and client lifecycle. Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.

Student Success Manager

Ready4
Greater Boston Area
1 week ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Site Reliability Engineer

edX
Greater Boston Area
1 week ago
+15
DevOps Engineers at edX help develop and maintain the infrastructure in AWS for all services and systems required to run the edX website. We're seeking engineers with programming skills and a systems administration background. The DevOps team primarily focuses on the provisioning, configuration, deployment, and monitoring of services at edX. If you have a passion for automation, configuration as code, metric-based decision making and continuous improvement then we want to hear from you.

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