Boston Tech Jobs and Startup Jobs

9

VP Customer Service – Efficiency and Effectiveness

ezCater
Greater Boston Area
1 day ago
+30
Be responsible for the efficiency and effectiveness of the 500 (soon to be 1,000+) CSRs who support all of our constituents. Our people are in multiple sites across the US and Europe, in office, work-from-home, and outsourced set-ups. Lead the teams that help you do your work. Today those teams includes scheduling, workforce management, training, quality assurance, and strategic projects. Refine the processes and tools we have in place – and invent, buy, or build different and better ones when it’s time to do so. We don’t have sacred cows. Work closely with our data analysts to invent and refine metrics, ferret out problems, calculate ROIs, and track improvements. We’re huge believers in the enabling power of objective-yet-nuanced data. Work closely with our software developers to build or buy better tooling. We’re huge believers in the enabling power of clever-yet-pragmatic technology. Work closely with our CSRs and their leaders, helping roll out your refinements and new processes, and ensuring they’re practicable and welcomed by the CSRs.

Mid-Market Restaurant Success Manager

Toast
Greater Boston Area
1 day ago
+45
The Mid-Market Restaurant Success Manager (RSM) will operate as a key customer advocate for his/her assigned accounts, driving customer satisfaction across his/her territory. This position will be responsible for key performance indicators of their assigned ~30 Mid-Market level customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The RSM will own a defined geographic territory of highly valuable Mid-Market 

Restaurant Success Analyst

Director, Toast Payments

Workplace Experience Coordinator

Enterprise/Mid Market Technical Services Manager

Executive Assistant

Director of IT & Security Operations

Salesforce Administrator

Strategy & Operation Senior Program Manager

Site Reliability Engineer

Enterprise Mid Market Associate Restaurant Success Manager

Enterprise Implementation Consultant

Relationship Manager, Toast Payments

Director Real Estate and Workplace Experience

Technical Support Specialist

Systems Enablement Manager

Revenue Operations Representative

Load 10 more jobs17 jobs at Toast

Information Security Administrator

Indigo
Greater Boston Area
2 days ago
+21
We are seeking a highly motivated and skilled Information Security Administrator to join our team. The successful candidate will possess a broad set of skills that exemplify their understanding of Information Security principles, Governance, Risk, and Information Technology. In this role, you will manage various IT and IS projects and initiatives and support multiple strategic and tactical projects to help the information security department meet key objectives. 

International CRM Senior Manager

Sr. Manager, Quality Management System

Sr. Manager, Sustainability & Compliance

DevOps Engineer

Collaboration Technology Manager

Receptionist/ Office Administrator Job

Cloud Infrastructure & Disaster Recovery Operations Engineer

Seed Applied Technology Regulatory & Compliance Co-op

Load 5 more jobs9 jobs at Indigo

Technical Support Analyst

CrunchTime!
Greater Boston Area
3 days ago
+25
CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

CRM Loyalty Strategy Support Manager II

Peapod Digital Labs
Greater Boston Area
1 week ago
+17
The CRM Loyalty Strategy Support manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support. 

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 week ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Part-time Customer Service Ninja

ezCater
Greater Boston Area
1 week ago
+30
ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $23.9 billion market. Our 3.8M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we’re on a path to $1B in 2019 and

Customer Service Outsource Manager

ezCater
Greater Boston Area
1 week ago
+30
We are looking for a team player who will work with other members within the company to help improve and maintain relationships and increase effectiveness of initiatives and strategies. This person will have great relationship and time management skills, knowledge of call center options and project management practices and a superior customer service mindset.

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