Boston Tech Jobs and Startup Jobs

7

Customer Support

LeanIX, Inc.
Greater Boston Area
1 hour ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Partner Manager

LeanIX, Inc.
Greater Boston Area
1 week ago
+16
As a Partner Manager, you are a leader creating the interface between LeanIX and our international partner ecosystem. This is your chance of building an industry leading partner ecosystem from the ground up!You have a passion for business development and will be responsible for identifying, recruiting, enabling and managing a number of our advisory-, SI- and technology partners. You will build relationships on all levels with your partners and execute towards joint business plans in order to support the joint strategic goals of LeanIX and our partners. For this, you will coordinate and collaborate with cross-functional teams (marketing, sales, R&D, customer success) to deliver a world-class experience for your partners and our joint customers.

Customer Success Manager

Everbridge
Greater Boston Area
1 week ago
+43
A passion for working directly with clients and making them successful. At least 5 years’ experience in a customer facing role (e.g. Professional Services, Account Management, Customer Success). Strong technical capabilities, including experience with SaaS platforms, APIs, etc. Outstanding communication skills. Strong Project Management and Training skills. Be a self-starter.

Executive Assistant

Everbridge
Greater Boston Area
1 week ago
+43
Anticipate and provide a broad range of confidential administrative support services to the team. On a daily basis, activities include proactively overseeing, coordinating, administering, and maintaining schedules, calendar of appointments, meetings, events, and travel arrangements. Assist in preparing meeting agendas, attend meetings to document important topics, and assist with designated Action Items. Maintain an accurate electronic filing system for critical information. Complete and file expense reports as required. Maintain confidentiality on all matters and exercise discretion and sound judgment at all times.

Senior Customer Transition Manager

Everbridge
Greater Boston Area
1 week ago
+43
Everbridge seeks an experienced, customer-focused Senior Customer Transition Manager to own the swift transition of acquired/merged customers over to the Everbridge platform. This hybrid role requires a high degree of sales acumen, coupled with unparalleled client support discipline. The Senior Customer Transition Manager will focus on converting customers to our product platform, which requires a proven track record of driving new, incremental sales opportunities.

Senior Systems Engineer II

Everbridge
Greater Boston Area
1 week ago
+43
Everbridge is looking for a DevOps engineer to enable continuous integration (CI) and continuous deployment (CD) of our SaaS and DaaS capabilities, as well as other random acts of DevOps automation by any and all (clean) means necessary. This person must have mad skills in the majority of the usual DevOps technology suspects: Jenkins, Jira, Ansible, Maven, Nexus, Centos, VMWare, Gitlab, FreeIPA, Keycloak, HAProxy, scripting of all kinds, windows, etc, and also be able to sling code to go above and beyond when needed. The core responsibility would be to automate dev to test, test to production, builds, and other build for different project deliverables, as well as scale the development team by any means necessary.

Technical Support Engineer

Everbridge
Greater Boston Area
1 week ago
+43
We are looking for an experienced Technical Support Engineer to join our Technical Support department. This position will work with our Customers providing product support, troubleshooting and resolving technical issues. The ideal candidate is self-motivated, friendly, out-going, enjoys technology, working independently as well as on teams and transitioning knowledge to customers and co-workers.  This is an exciting opportunity to help build our fast growing international company and your career. The ideal candidate will be passionate about technology and learning.  This position is Sunday to Wednesday.

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