Boston Tech Jobs and Startup Jobs

66

Director of Customer Service Insights and Metrics

ezCater
Greater Boston Area
5 hours ago
+30
The Director of Customer Service Insights and Metrics is responsible for creating, managing and communicating business insights gained by synthesizing data from multiple sources. This position is primarily responsible for providing actionable insight for our customer service department. The director will apply various quantitative methods to analyze and interpret information from multiple data sources as needed (Periscope, Twilio Flex, Teleopti, Excel). The director will maintain a critical consulting and advisory role with customer service management in driving best practices and measurement methodology. This position is a working manager, sharing knowledge and coaching employees as much as driving assigned projects.

Manager, Customer & Solution Programs & Op…

Acquia
Greater Boston Area
1 day ago
+20
Proven experience as Program Director or other managerial position. Knowledge of the operation of Sales in an enterprise software company (Lead process, forecasting, pipeline generation, planning sales resources). Thorough understanding of project/program management techniques and methods. Strong track record of planning, execution and follow through. Excellent knowledge of performance evaluation techniques and key metrics. Outstanding knowledge and execution of data analysis, trend identification, insights, reporting and budgeting. Experience documenting plans and reports. Business acumen with a strategic ability. Excellent organizational and leadership skills. An analytical approach with strong problem-solving abilities. Excellent communication skills and ability to influence. Proficiency with MS Office and Google Suites.

Sr. Regulatory Manager, Consumer Food Products

Indigo
Greater Boston Area
1 day ago
+21
Review and approval of Labeling, Marketing and Sales Advertising/Promotional materials as it pertains to claims (e.g., non-GMO, organic, health, etc.) and regulatory matters. Become an internal business partner to Indigo Consumer Food products, R&D, and the business unit, to provide guidance and ensure that necessary data is developed early on to support successful federal registrations submissions of Indigo Consumer Food products. Manage working relationships and effective communications with government agencies involved.. Manage and prioritize numerous product registrations simultaneously through effective communication with internal and external stakeholders.  As required by federal regulatory requirements and guidelines, coordinate outcomes of the projects assigned to the contract laboratories (product testing, efficacy testing and subsequent reports) to ensure their quality and timely completion. Remain educated and informed on food products regulatory issues in the industry.

Pilot Plant Manager

Senior Engineer, DevOps

Associate Manager, GeoInnovation

Manager, Systems Innovation

Sr. Manager, Insurance

Sr. Manager, Quality Management System

DevOps Engineer

Load 4 more jobs8 jobs at Indigo

Director, Corporate Development & Strategy

Toast
Greater Boston Area
1 day ago
+45
Collaborate across all levels of the organization to develop build / buy / partner analyses based on the company’s strategic objectives and build cross-functional strategic priority alignment. Build and nurture the corporate development pipeline, including the identification and sourcing of new opportunities. Lead market research and analysis to holistically assess the restaurant tech landscape, including TAM sizing, market share analysis and competitive benchmarking. Lead the transaction execution process from end-to-end, including cross-functional business due diligence, third-party due diligence, deal structuring, financing and negotiation. Build and lead a high-performing team. Develop, implement and maintain corporate development processes and decision-making frameworks based upon industry best practices.

Senior DevOps Engineer

Sales Enablement Manager, Systems & Tools

Strategy & Operation Senior Program Manager

Customer Support, Manager

Klaviyo
Greater Boston Area
1 day ago
+42
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Manager of Customer Operations

Director of Support

AI Success Director

DataRobot
Greater Boston Area
1 day ago
While the AI Success Director will lead many customer-facing interactions, they will also engage with other resources across DataRobot, such as customer facing data scientists, field engineers, support, and other subject matter experts, to remove obstacles and accelerate the path to client success. The AI Success Director will also partner with the Field Account Executive to identify and capitalize on expansion opportunities within the account. The objective of the role is to drive client success and adoption as measured by client loyalty, advocacy, expansion, and revenue.

Corporate Events Manager

Manufacturing General Manager

Telecommunications General Manager

Transportation General Manager

Life Sciences General Manager

DevOps Engineer

Load 3 more jobs7 jobs at DataRobot

Vice President, Digital Business Operations

ASICS Digital
Greater Boston Area
1 day ago
+32
The VP of Digital Business Operations will lead a global organization focused from 5 year P&L planning through to day-to-day management/execution of our strategies. They will continually work to build our business to meet the demands of our consumers, while staying conscious of the financial bottom line. This role will be the hub of direction/communication for this business, ensuring that our internal and external partners are always well informed by providing insightful views into our business and how it relates to them.

Customer Support Manager

MineralTree
Cambridge
1 day ago
+23
In this newly created role, you will lead our Customer Support team in assisting our customers with troubleshooting and navigating through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist the team in a player/coach capacity with application support and troubleshooting while demonstrating the highest level of both leadership and customer service.

Tech Lead, Product Engineering (Frontend/Backend/F…

WEVO
Greater Boston Area
2 days ago
+20
Well-funded start-up seeks talented software engineer to help change design research on the Internet. You must have experience designing and building useful (yet maintainable) systems. You must have experience leading teams (of any size).  You will leverage a customer-centered approach to product development (working all across the stack). The work is challenging, but the team will guide you through it. You should have a BS in Computer Science

DevOps Engineer

GreatHorn
Waltham
2 days ago
+38
GreatHorn is seeking a DevOps Engineer based in our Waltham, Massachusetts office. The Need:  Automate and take ownership of GreatHorn’s cloud-based infrastructure  The Opportunity:  Innovate with us as we disrupt the $20B cloud based e-mail security market  Platforms: Intimate knowledge of AWS and Azure cloud platforms  Deployment level experience with multiple of the following: Kubernetes, Python, NodeJS, PostgreSQL, Cassandra, Redis,

Office Manager / Executive Assistant

Boston Microfluidics
Cambridge
2 days ago
+10
Boston Microfluidics is seeking an Office Manager / Executive Assistant to be part of our team and work alongside our CEO. Under the direction of the CEO and COO, the Office Manager / Executive Assistant will be an important part of the Operations team and will serve as the CEO’s Executive Assistant as well as managing the day to day operations of the office. You’ll scale the abilities of our entire team by building and improving processes, and

Site Reliability Engineer (SRE)

Withings
Cambridge
3 days ago
Company Overview Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we’ve become known for innovative devices which pair timeless design and advanced sensing capabilities. Our award-winning ecosystem includes the world’s first activity tracking analog wristwatch, an advanced sleep-tracking mat, and medically accurate devices for precise and effortless blood pressure and body temperature

Customer Success Leader

Soofa
Cambridge
4 days ago
+12
We are looking for a dedicated and enthusiastic Customer Success Leader to be the guiding light for all Soofa Sign advertisers. You are an empathetic team player who isn’t afraid to get your hands dirty as our team grows. The Customer Success Leader will work closely with clients to strategize and build their Soofa Sign campaigns, train them on how to use Soofa Talk, our self-service platform (soofatalk.com), and monitor and report on the success of campaigns.

Daycare Director / Care Management Lead

CozyKin
Greater Boston Area
4 days ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

DevOps Engineer

Ellevation Education
Greater Boston Area
4 days ago
+27
More generally, as a DevOps engineer you are known for thinking on your feet, learning quickly, and owning problems to resolution. You enjoy solving complex problems while contributing new ideas & techniques, leading to continuous improvement for the team. You enjoy close collaboration to find better ways to deliver great quality software in an open, DevOps culture. On any given day a DevOps Engineer could be adding code to the product, doing a code review, debugging a production issue, deploying code, or automating the build and functional test system. There are no silos; we work together to deliver business value.

Senior DevOps Engineer

3Play Media
Greater Boston Area
4 days ago
+21
We’re thrilled to announce that we’re hiring to grow our team and our products! 3Play Media offers a truly unique opportunity to work in a small team of developers in a company that offers both a startup-minded size and culture while being robustly backed by a steady stream of customers and projects. Every day, our system processes hundreds of hours of video content, helping us to improve and expand the way people consume online media to make

Standards & Compliance Manager

Peapod Digital Labs
Greater Boston Area
4 days ago
+17
The primary responsibility of the Standards & Compliance Manager is to participate in all strategy programs and run the team that will design, develop, launch and support all auditing, standards tracking, and regulatory compliance needs within the business.  Responsible for collaborating with the leadership team in the development of and implementation of internal compliance needs to ensure external results are excellent.  You will manage the team of (2) Process and Standards associates and (1) Compliance associate, directing them with priorities to ensure company standards are documents and clear and concise for all to understand

Head of Consultant Relations

MassMutual
Greater Boston Area
5 days ago
+13
Define enterprise capability strategy and multi-year roadmap to leverage existing consultant relationships to support corporate strategic objectives, customer needs, and industry trends to retain clients and influence sales. Identify any gaps or opportunities for improvement and work with business owners to develop tangible action plans for improvement and penetration of consultant community. Based upon voice of the customer data (market competitive data) identify desired gains, and work with business owners to develop tangible actions. Meet regularly to re-assess market conditions and identify trends and potential risks or threats to our competitive positioning. Recommend adjustments to leadership as required. Continually reassert our competitive advantage and position within industry periodicals prevalent within the market.

DevOps Engineer

Head of Strategic and Competitive Risk

Site Reliability Engineer

Site Reliability Engineer

Load 1 more jobs5 jobs at MassMutual

Senior DevOps Engineer

Dispatch
Greater Boston Area
5 days ago
+44
We're on the hunt for a talented Senior DevOps Engineer to join our DevOps team. This engineer will assume an invaluable role in ensuring the long-term stability and scalability of our services. They will assist in building internal applications and tools to improve efficiency, automation, and system monitoring for our continuous delivery pipeline. A key requirement is the ability to collaborate with development, the motivation to learn new technologies, and the drive to continuously ensure that the end product is a high-performing, highly available and secure platform that our customers trust. 

Senior DevOps Engineer

Drizly
Greater Boston Area
5 days ago
+11
The right candidate is someone who wants to make an impact on the development of our build and deploy systems and who truly believes in Infrastructure as code. Currently our entire Infrastructure is in the cloud and we are driving on containerization and continuous deploys. This candidate is someone who explores new technology while being part of a team of collaborators who teach and learn together.

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds