Boston Tech Jobs and Startup Jobs

This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Mentor/teach any new employees & current staff. Spearhead training of new employees. Maintain an up-to-date bug list & known issue section. Communicate with our user base across all channels, such as social media, email, technical writings, etc... Maintain an up-to-date Help Center to enable our users with the tools they need to succeed. Work with the QA & Product teams to identify and triage bugs & user pain points. Coordinate with QA & Product teams to ensure customer needs are represented in product decisions. Work directly with engineers when necessary to troubleshoot bugs. Organize & categorize tickets into bugs/known issues. Reproduce & verify any customer complaints.

The Dealer Relations Account Specialist is an account manager in a sales training role. Each DRAS manages a book of ~$85,000 MRR. DRAS I reps manage newly sold small independent accounts and work to reduce churn by building trust through person to person relationships with our clients, educating them on our products, and helping them sell more cars. Their commission is based on Net Dollar Retention.

Hi! We’re Percy: a fast-growing startup transforming how businesses around the country fill their entry-level jobs. Applying for a job can be difficult and annoying - especially for lower-income workers without the advantages of a college degree or professional resources. We're here to change that, with a blend of technological innovations and human support that make the job search easier and better for all parties. Percy was born out of

Director of Supply Chain and Manufacturing Operations The Director of Supply Chain and Manufacturing Operations is a key leadership position that reports to Vice President of Operations and is responsible for strategy, planning and execution for the company's supply chain and manufacturing operations.  You will own forecasting, demand planning, and supply planning in partnership with Finance, Sales, and Engineering teams. This is a full-time,

- 5+ years of experience in front-end web development. - Expert skills in JavaScript, with up-to-date knowledge of ECMAScript 6 (ES2015). - Production experience with AngularJS or React. - Experience with testing frameworks (unit and e2e) using Jasmine / Mocha / Protractor. - Strong knowledge of HTML5, CSS3 and the ability to write clean, semantic markup. - Experience using SASS or LESS CSS pre-processors. - Familiarity with standard front-end toolkit: automation/packaging tools such as Grunt, Gulp, Karma, Webpack, Babel etc. - Familiarity with Git. - Time management skills applied to a demanding release cycle; knowing when to fix a bug with minimal code impact vs. refactoring to refactor.

Key responsibilities include troubleshooting intermediate to complex application and hardware issues; documentation, analysis and resolution of escalated help desk tickets; and working with both service desk and tier 3 engineers to quickly provide high quality solutions to IT problems. This will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows and Mac software, and much more. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.

Chewy is looking for a Performance Engineer to join our IT/Performance Team based in Boston, MA The ideal candidate understands and has vast experience creating and maintaining a performance process and testing methodology on a high scale both for On-Prem and Cloud solutions. The candidate should have experience with eCommerce platforms. This candidate should have experience in all levels of Performance Testing (Load, Stress, Longevity, etc.) and be able to implement a process to include these suites into continuous integration testing.

The Chewy Ecommerce Analytics team is looking for a seasoned Senior Manager of Ecommerce Optimization to lead experimentation across our website and apps in our Boston, MA location. In this role, you will be the authority on experimentation within the Ecommerce team and will guide our strategy, standards and processes around a/b and multivariate testing. You’ll play a key role in shifting the culture of the organization to embrace and properly utilize experimentation. The ideal candidate is a statistics whiz with experience building or growing a mature testing program.

As a Provider Service Guide, you will serve as the primary Devoted Health contact for health care providers to resolve issues relating to services those providers are delivering for our members. The Provider Service Guides provides exceptional customer service responding to inquiries from providers You will answer questions from providers regarding what services are covered under our plans and the status of their medical claims. You will also help to educate providers on Devoted Health policies and procedures to include products, benefits, claims, referral and eligibility verification processes, utilization management guidelines, etc. As a Provider Service Guide you will conduct research and work with the rest of the Devoted Health team to resolve provider issues. You will work collaboratively with internal partners to reduce provider issues and implement long term solutions to problems identified.

As an Office Manager, you will be supporting our guests in a variety of ways - we’re constantly thinking of new ways that we can level up the experience they have in our office. You will work closely with our Manager of Drift Experience, our Facilities Coordinator, and our Candidate Concierge to make sure the office is operating like a 5 star hotel.

The Executive Assistant will be responsible for supporting the Senior Vice President for Programs, their direct reports and supporting teams.  The candidate is expected to have strong written and verbal communication skills as the position includes coordinating with other Aurora business sectors, government personnel, and our customers.

The Facilities Manager will join the rapidly growing Business Operations team to ensure success Markforged scales rapidly in 2019. In this role you will: Responsible for facilities projects for existing and future Markforged office locations - scopes Markforged operational and physical space requirement needs as team grows, manages budgets, and ensures projects completed on time Oversees physical security infrastructure, access controls, and policies Manages relationships with property management, facilities vendors, contractors, and building engineers Troubleshoot and problem solve facilities related incidents, and manage landlord relationships Manage office management team across Markforged offices Own global EHS compliance and required reporting Run emergency / incident response planning for all facilities

Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager of Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Have you been writing beautiful web UIs for as long as you can remember? Are you excited about the rapid evolution of browser apps? Do typical shallow web opportunities out there leave you wanting for more? We’re on a mission to bring sanity to Dev & Ops, and we need you to engineer engaging and usable UIs to effortlessly explore large amounts of data, and to help our users understand their infrastructure through interactive visualizations.

Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

The Director is responsible for strategic account management of health plan accounts and will have primary accountability for setting the strategic direction, performance targets, and overall success of the account. The Director will navigate clients through change management and tech-enabled transformation of member-facing services to meet client goals, improve the member outcomes, and enhance effectiveness of member-facing services. This individual will evaluate and communicate client performance relative to mutually defined goals and success measures. The Director will identify opportunities to expand the breadth and depth of our solution offerings within those accounts and share information relative to account performance and market insights to impact product, clinical, and service developments. The Director will excel in relationship-building, strategic thinking, written and verbal communication, problem solving, and navigating complex situations.

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Prepare and conduct Network Design Discovery, via phone or on-site visits, in order to identify major components that would be part of Unified Communication services. Prepare and document a Network Design drawing. Prepare configurations for and assist Customer on installing Appneta Real Time Monitoring units where required. Prepare and document a Risk Analysis Report, based upon findings of the Network Design Discovery, Site Survey reports, and Appneta Monitoring reports. Prepare and document a Network Research summary report, to include Network Design drawings, Risk Analysis report, and site by site details. Prepare and conduct Network Research Summary presentation with Customer and Fuze personnel involved with the project. Perform Network Readiness test, as to vet out issues as to ensure design will support Fuze services. Perform troubleshooting with Customer when required. Perform Network Validation testing when required.