Entry Level Boston Startup and Tech Jobs

34

Canada Retention Specialist

CarGurus
Greater Boston Area
7 minutes ago
+41
This role will focus on working with retaining existing CarGurus dealer clients in Canada. The primary challenge of Dealer Account Specialist, Retention will be to increase customer retention and boost customer performance. Additionally, the Dealer Account Specialist, Retention will work closely with the Manager of Dealer Relations analyzing causes of retention and providing actionable solutions to drive down company churn.

Manager of Dealer Relations

Office Manager / Executive Assistant

Boston Microfluidics
Cambridge
16 hours ago
+10
Boston Microfluidics is seeking an Office Manager / Executive Assistant to be part of our team and work alongside our CEO. Under the direction of the CEO and COO, the Office Manager / Executive Assistant will be an important part of the Operations team and will serve as the CEO’s Executive Assistant as well as managing the day to day operations of the office. You’ll scale the abilities of our entire team by building and improving processes, and

Associate Service Desk Engineer

ezCater
Greater Boston Area
2 days ago
+30
We are looking for a customer-focused, hands-on Service Desk Engineer, for our Boston office, to join our talented Corporate IT team. You will help support a growing diverse team of marketing, sales, support, and engineering specialists. Serving as the initial point of contact for all technical inquiries, you will gather and analyze information about the user's issue to answer basic questions to determine the best way to resolve their problem.

Frontline Technical Support Engineer

Carbon Black
Greater Boston Area
3 days ago
+52
As a Carbon Black Service Desk Analyst, you will provide the first level of contact for queries via phone, email and the web portal of the CRM solution. Queries will range in complexity from ‘how to’ questions, setting up portal access through basic troubleshooting. A successful candidate will have excellent customer service skills as well as good analytic and troubleshooting skills. This resource will be responsible for basic diagnosis and analysis of customer issues and be expected to provide first level analysis and documentation to the Tier2 support team.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
3 days ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Enterprise Support Specialist - Weekend Shift (Bil…

Grubhub
Greater Boston Area
3 days ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Enterprise Support Specialist - Weekend Shift

Enterprise Support Specialist - Night Shift

Office Assistant (Part-time)

edX
Greater Boston Area
4 days ago
+15
Provide coverage for the reception desk and office Monday-Friday preferably from 11-5pm. Create and manage an inventory of office supplies by purchasing and stocking supplies for the office. Manage daily lunches and provide help with events including set-up, catering, and cleaning. Coordinate with administrative assistants and other internal colleagues to prepare for meetings and events. Monitor and restock kitchen inventory of snacks, beverages, and other supplies on a daily basis. Supervise caterers and other service staff during daily lunch. Coordinate with maintenance contractors, vendors, and cleaning crew to monitor plumbing, appliance.maintenance, electrical and other services as needed. Assist with projects as requested or assigned by management.

Client Engagement Manager

MassMutual
Greater Boston Area
4 days ago
+13
The Client Engagement Manager drives the distribution and use of MassMutual’s Workplace Solutions products and services. The Client Engagement Manager delivers Plan Sponsor/Advisor support for Emerging Markets retirement plans ($5 - $15 MM). The Client Engagement Manager provides education/enrollment assistance for new retirement plans, existing retirement plans with a minimum of $5M in assets, and assigned voluntary benefits cases.

SmartSense Technical Analyst

SmartSense by Digi
Greater Boston Area
4 days ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Support Engineer

Acquia
Greater Boston Area
4 days ago
+20
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Account Management Coordinator

Customer Engagement Associate

Dispatch
Greater Boston Area
5 days ago
+44
Build long-term relationships with distributors at our lead-generation based clients and help to advocate Dispatch’s new technology products. Help the distributors understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business. Become a trusted source of industry best practices and creative product solutions, and help inform and develop that content. Take a proactive approach of offering advice and insights so that territory managers love Dispatch and are empowered to enable the companies within their territory/region. Keep your ear to the ground about new developments and goals at the client level and know how to insert Dispatch’s expertise as needed. Work closely with Dispatch’s product and support teams, so you can catch problems before they happen. Meet regularly with territory managers in order to understand their pain points, and where Dispatch can help them succeed. Have fun building long-lasting relationships and driving adoption of Dispatch’s core software products and services.

Executive Assistant, Sales

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for an Executive Administrator to support our Regional VP of Commercial Sales and extended sales team in our Boston office. A successful candidate will work autonomously, be exceedingly well organized, and enjoy the challenges of working in a fast-paced, rapidly evolving sales organization. This position requires the ability to remain flexible, proactive, resourceful and efficient while maintaining a high level of situational awareness and work throughput. Smartsheet is a fast-growing, award-winning Collaborative Work Management Software as a Service (SaaS) company. This position is based in Smartsheet offices in Boston, MA and reports to the Regional VP of Commercial Sales.

Office Manager/Admin

Silverthread
Greater Boston Area
6 days ago
About Silverthread Silverthread is a startup/growth company founded in 2013 to commercialize MIT Engineering and Harvard Business School.  Silverthread founders and leaders are recognized experts in finance & technology management.  We are a very casual workplace, and the 5 of us in Boston enjoy our WeWork office near North Station.  We also have a software development team in Reno, NV. It’s becoming increasingly apparent that we need an ‘Office

Technical Support Engineer

Fuze
Greater Boston Area
1 week ago
+29
The Technical Support Engineer role is a combination of customer service and technical ability. This role is a customer facing role, by phone and email with a strong importance on communication. This role is dedicated to addressing customer product issues and change requests, limiting the customer involvement when possible, with the goal of an enjoyable experience. The candidate for this role is to drive customer satisfaction with a combination of product knowledge and customer engagement.

Customer Support Team Lead

Toast
Greater Boston Area
1 week ago
+45
The Billing Support Team Lead will oversee a team of individuals responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments to develop and facilitate processes that can scale with growth. They will be relied upon to identify trends and common issues that can be resolved with education, process, and system changes. 

Strategy & Operation Senior Program Manager

Product Expert

Klaviyo
Greater Boston Area
1 week ago
+42
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Manager, Office of the CEO

Indigo
Greater Boston Area
1 week ago
+21
Manager, Office of the CEO Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is

Lab & Facilities Operations Tech (TEMP)

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Customer Support Manager

MineralTree
Cambridge
1 week ago
+23
In this newly created role, you will lead our Customer Support team in assisting our customers with troubleshooting and navigating through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist the team in a player/coach capacity with application support and troubleshooting while demonstrating the highest level of both leadership and customer service.

Account Manager

DataRobot
Greater Boston Area
1 week ago
DataRobot is looking for a proven Boston-based Client Specialist to manage a portfolio of existing customers in order to drive high levels of revenue renewal, expansion, and customer satisfaction. A member inside sales and closely aligned with with a specific selling team, the Client Specialist will oversee the contract renewal process, identify and close upsell opportunities, develop relationships with client stakeholders, and monitor the health and progress of client accounts. The successful Client Specialist will have strong commercial skills, a passion for helping clients succeed and will focus on developing a loyal, referenceable portfolio of clients that continually expand their use of the DataRobot Automated Machine Learning platform.For the right candidate, this is a tremendous opportunity to join the leading company in an exciting product space at a critical point in time.

Customer Care Representative

Owl Labs
Somerville
1 week ago
+11
Owl Labs is hiring a Sales Representative to join the Owl Labs Sales and Customer Success team. This is a perfect role for someone looking to accelerate their career quickly in a startup environment. This person will be responsible for talking with leads and customers via chat, email, and phone to answer questions and encourage sales. This person will have the opportunity to build a book of customers and will be responsible for managing those accounts over time.

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