Boston Tech Jobs and Startup Jobs

2

Lead DevOps Engineer

Plastiq
Greater Boston Area
22 hours ago
+11
This is a chance for you to own and lead the migration of an existing payments infrastructure to the Amazon AWS cloud, you will get the chance to research and prototype differing solutions, tools, and technologies with the intend to operate at scale. You will also get the opportunity to lead the engineering team from continuous delivery to continuous deployment and so a build a fully automated software delivery pipeline that is fast, reliable using state of the art technologies. You get to be responsible for keeping our existing infrastructure secure using the latest security related technologies and cutting edge practices.

Customer Support Engineer

MineralTree
Cambridge
5 days ago
+23
Troubleshoot and resolve technical support issues for MineralTree’s customers and bank partners. Accurately document cases, including customer comments, proper categorization of calls and describing successful resolution. Work directly with customers to provide regular updates regarding outstanding tickets. Escalate unresolved support issues to MineralTree’s Engineering team. Work collaboratively with team members in other functions, such as engineering and customer success, communicating customer feedback. Maintain and grow MineralTree’s knowledge database to ensure there is a future record of customer issues and “how to” resolve these with step by step instructions.

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