Boston Tech Jobs and Startup Jobs

22

IT Risk Analyst

Flywire
Greater Boston Area
9 hours ago
+26
This position will lead the collaboration and implementation of IT Security Policies, Procedures, and Standards. This is a hands-on position that requires a strong technical background in security best practices, IT controls, policy and procedure development. Primary responsibility of the position is to monitor, evaluate and implement security controls to ensure the organization maintains its compliance to System and Organizational Controls (SOC), Purchase Card Industry Standard (PCI) and Health Insurance Portability and Accountability Act (HIPAA) across all departments and locations. They will lead the external audit process. The Information Security Manager is a proven thought leader and problem solver, as well as, an effective internal consultant, who will regularly advise business leaders on information security risk issues. To perform this job successfully, an individual must be able to perform the Duties and Responsibilities below

Sr. DevOps Engineer

Plastiq
Greater Boston Area
18 hours ago
+24
We are seeking a Senior Infrastructure DevOps engineer who has rich technical experience in a hybrid cloud environment. Our Senior Infrastructure DevOps Engineer will focus on developing infrastructure as code and automation as well as building repeatable and extensible solutions to ensure the security, reliability and performance of the Plastiq platform for our customers.

Enterprise Support Specialist - Weekend Shift (Bil…

Grubhub
Greater Boston Area
1 day ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Service Desk Lead

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift

Enterprise Support Team Lead

Senior Enterprise Support Specialist

Enterprise Support Specialist - Daytime

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IT Operations and Project Manager

BHE
Greater Boston Area
3 days ago
+21
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Senior Software Engineer

BHE
Greater Boston Area
3 days ago
+21
Design, build, and maintain a highly scalable web analytics platform. Ensure that the platform meets business requirements and industry practices for security and privacy. Integrate new technologies and software engineering tools into existing platform. Mentor other software engineers. Provide software architecture support.

Software Engineer

BHE
Greater Boston Area
3 days ago
+21
Design, build, and maintain a highly scalable web analytics platform. Ensure that the platform meets business requirements and industry practices for security and privacy. Write queries/jobs/functions to feed and enhance the data pipeline. Recommend ways to improve data reliability, efficiency and quality. Integrate new technologies and software engineering tools into existing platform. Assist customer support team with analytics and software inquiries

Customer Support Manager

Embark Veterinary
Greater Boston Area
5 days ago
+17
Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Desktop Support Specialist

Flywire
Greater Boston Area
5 days ago
+26
Company Description Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Job Description We, at Flywire, our looking for a self-motivated IT

Statistical Genomicist

Embark Veterinary
Greater Boston Area
5 days ago
+17
Design and execute genetic association studies. Work collaboratively across teams to develop and accelerate Embark’s canine genetic discovery platform. Develop pipelines for processing and analyzing health and clinical data. Build models to predict complex health and trait phenotypes from genetic and environment data.

Staff Pathologist

PathAI
Greater Boston Area
5 days ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Client Operations Manager

Wellframe
Greater Boston Area
5 days ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Bank Channel Customer Success Manager

MineralTree
Cambridge
5 days ago
+23
MineralTree’s Customer Success Manager for the bank channel will be responsible for owning the overall Bank relationship including overseeing implementation, training, and overall go to market and sell through.  In this newly created role the Project Manager for the bank channel will act as the strategic advisor to financial institutions on educating them on AP automation and helping them deliver the solution to their end clients.

Director of Client Training

Wellframe
Greater Boston Area
5 days ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

IT Systems Support Analyst

PathAI
Greater Boston Area
6 days ago
+21
We're looking for a skilled and experienced IT Systems Support Analyst to join our team and help lay the groundwork for our growing technology team, which is currently composed of the Director of IT and an IT Specialist

Customer Support Representative - Science Communic…

Embark Veterinary
Greater Boston Area
6 days ago
+17
Embark Veterinary is searching for a Full-Time Customer Support Representative with a focus on general science/biology. To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve questions about the inheritance of conditions and traits, assisting customers in interpreting their results, and interfacing with our Science and Veterinary teams to answer more challenging questions. This role also requires the ability to extend support to outlying questions outside of scientific inquiries as necessary.

Client Success Specialist

Flywire
Greater Boston Area
1 week ago
+26
The Client Success Specialist will work with Business sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, identify opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution. 

Director of Customer Success

Upserve
Greater Boston Area
1 week ago
+25
ABOUT THE ROLE The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value

Customer Support Engineer

MineralTree
Cambridge
1 week ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

Director, Pricing & Monetization

Flywire
Greater Boston Area
1 week ago
+26
Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback, and running thoughtful tests. Execute new pricing tools/strategies in collaboration with product team to increase customer conversion, retention and revenue. Become an expert with respect to pricing and cost related matters for the entire organization. Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective. Execute strategies to reduce risk associated with movements in FX market. Optimize existing FX risk management processes to reduce risk and improve KPIs. Manage external partnerships with FX vendors. Work in close collaboration with other key members of Global Payments team to ensure success of Pricing & FX function.

Customer Support Representative - Logistics

Embark Veterinary
Greater Boston Area
1 week ago
+17
Love dogs? This is the place for you! About usDiscover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of

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