Customer Support Engineer
1 week ago
Troubleshoot and resolve technical support issues for MineralTree’s customers and bank partners.
Accurately document cases, including customer comments, proper categorization of calls and describing successful resolution.
Work directly with customers to provide regular updates regarding outstanding tickets.
Escalate unresolved support issues to MineralTree’s Engineering team.
Work collaboratively with team members in other functions, such as engineering and customer success, communicating customer feedback.
Maintain and grow MineralTree’s knowledge database to ensure there is a future record of customer issues and “how to” resolve these with step by step instructions.