Director, Client Strategy & Operations, Health…
Greater Boston Area
18 hours ago
The Director is responsible for strategic account management of health plan accounts and will have primary accountability for setting the strategic direction, performance targets, and overall success of the account. The Director will navigate clients through change management and tech-enabled transformation of member-facing services to meet client goals, improve the member outcomes, and enhance effectiveness of member-facing services. This individual will evaluate and communicate client performance relative to mutually defined goals and success measures. The Director will identify opportunities to expand the breadth and depth of our solution offerings within those accounts and share information relative to account performance and market insights to impact product, clinical, and service developments. The Director will excel in relationship-building, strategic thinking, written and verbal communication, problem solving, and navigating complex situations.