Boston Tech Jobs and Startup Jobs

103

Client Services Manager

Interactions
Greater Boston Area
12 hours ago
+14
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients.

Director, Information Technology

Events Specialist

Senior Technical Support Engineer

Manager, Premium Support

Fuze
Greater Boston Area
12 hours ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Senior Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Account Management Coordinator

Acquia
Greater Boston Area
12 hours ago
+20
The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Strategic Program Manager

Manager of Dealer Relations

CarGurus
Greater Boston Area
12 hours ago
+24
The Manager of Dealer Relations is responsible for leading and coaching a high-performing, sales-focused account management team at the individual level. The Manager of Dealer Relations will be responsible for contributing to and executing the strategic direction as set forth by the Senior Director of Dealer Relations, and VP of Dealer Relations. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. The Manager of Dealer Relations will own a segment of the business, and will be responsible to delivering against renewal, sales, and retention targets, while contributing to the successful rollout of new products among an existing client base.

Programmatic – Client Partner

NetSuite Administrator

Office Administrator

Customer Success Specialist

Customer Success Associate, Support

Load 2 more jobs6 jobs at CarGurus

Software Engineer

Ellevation Education
Greater Boston Area
12 hours ago
+27
As a Full Stack Engineer at Ellevation, you play a key role in building dynamic web applications and services, help implement complex data and API integrations, and drive the conception-to-design-to-implementation product development process. You help define our software architecture principles and standards through direct coding activities. Your ideas translate our product...

Product Expert

Klaviyo
Greater Boston Area
12 hours ago
+42
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Expert

Community Events Manager

IT Specialist

Talent Acquisition Coordinator

FareHarbor
Greater Boston Area
21 hours ago
Talent Acquisition Coordinator - (Needham, MA) Role description: The Talent Acquisition Coordinator will be responsible for reviewing, screening, and communicating with FareHarbor applicants in a timely manner. This position will support our Needham, MA office and satellite office recruiting needs.  When recruiting is not active, this position will be responsible for supporting managers with administrative duties.  Responsibilities: Gain a

Senior Manager, Global eCommerce Site Operations

ASICS Digital
Greater Boston Area
1 day ago
+21
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Customer Support Manager

ASICS Digital
Greater Boston Area
1 day ago
+21
Mentor/teach any new employees & current staff. Spearhead training of new employees. Maintain an up-to-date bug list & known issue section. Communicate with our user base across all channels, such as social media, email, technical writings, etc... Maintain an up-to-date Help Center to enable our users with the tools they need to succeed. Work with the QA & Product teams to identify and triage bugs & user pain points. Coordinate with QA & Product teams to ensure customer needs are represented in product decisions. Work directly with engineers when necessary to troubleshoot bugs. Organize & categorize tickets into bugs/known issues. Reproduce & verify any customer complaints.

Operations Manager

Obelisk
Greater Boston Area
1 day ago
Obelisk is building and shipping thousands of cryptocurrency ASIC miners to customers around the world. As an Operations Manager for Obelisk, you will oversee operations for one of our product lines. This includes, but is not limited to: Facilitating communication between teams of contract manufacturers, engineers, suppliers, fulfillment providers, and more.  Managing the BOM for a given project, driving down the costs of components and negotiating deals with suppliers.  Planning future unit production and order fulfillment.  Responding to production issues and anticipating future obstacles.

Principal Network Architect

Markley Boston, LLC
Greater Boston Area
1 day ago
The Principal Network Architect will report directly to the Chief Technology Officer and help guide and build internal expertise to deliver best in class solutions for our customers. Major Accountabilities/Key Performance Indicators Partner with sales and customer engineering groups to provide WAN/LAN architecture and services through to carrier selection and implementation. Partner with Engineering groups (Cloud, Networking, HPC, Automation

IT Site Support Technician

Chewy
Greater Boston Area
2 days ago
+35
Key responsibilities include troubleshooting intermediate to complex application and hardware issues; documentation, analysis and resolution of escalated help desk tickets; and working with both service desk and tier 3 engineers to quickly provide high quality solutions to IT problems. This will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows and Mac software, and much more. In addition, you will also be assigned special projects in which you will get to research new technology and solve more complex problems.

Performance Engineer

VP Customer Service – Efficiency and Effectiveness

ezCater
Greater Boston Area
2 days ago
+30
Be responsible for the efficiency and effectiveness of the 500 (soon to be 1,000+) CSRs who support all of our constituents. Our people are in multiple sites across the US and Europe, in office, work-from-home, and outsourced set-ups. Lead the teams that help you do your work. Today those teams includes scheduling, workforce management, training, quality assurance, and strategic projects. Refine the processes and tools we have in place – and invent, buy, or build different and better ones when it’s time to do so. We don’t have sacred cows. Work closely with our data analysts to invent and refine metrics, ferret out problems, calculate ROIs, and track improvements. We’re huge believers in the enabling power of objective-yet-nuanced data. Work closely with our software developers to build or buy better tooling. We’re huge believers in the enabling power of clever-yet-pragmatic technology. Work closely with our CSRs and their leaders, helping roll out your refinements and new processes, and ensuring they’re practicable and welcomed by the CSRs.

Mid-Market Restaurant Success Manager

Toast
Greater Boston Area
2 days ago
+45
The Mid-Market Restaurant Success Manager (RSM) will operate as a key customer advocate for his/her assigned accounts, driving customer satisfaction across his/her territory. This position will be responsible for key performance indicators of their assigned ~30 Mid-Market level customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The RSM will own a defined geographic territory of highly valuable Mid-Market 

Restaurant Success Analyst

Director, Toast Payments

Workplace Experience Coordinator

Enterprise/Mid Market Technical Services Manager

Executive Assistant

Director of IT & Security Operations

Salesforce Administrator

Strategy & Operation Senior Program Manager

Enterprise Mid Market Associate Restaurant Success Manager

Enterprise Implementation Consultant

Relationship Manager, Toast Payments

Director Real Estate and Workplace Experience

Technical Support Specialist

Systems Enablement Manager

Revenue Operations Representative

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Desktop Support Technician

DraftKings
Greater Boston Area
2 days ago
+16
You’ll support Windows 10 MacBook Pro, iPads, and Android devices. Configure and deploy Mac OS X (High Sierra, Mojave) and Windows 10 through standard measures, as well as imaging technologies. Provide email support for mail clients like MS Outlook for Mac/PC, Mac Mail, Thunderbird, etc. Zimbra is a huge plus. Work moves quickly and you must be able to manage multiple projects at once and adapt to change quickly.

Senior Site Reliability Engineer, DevOps

Customer Experience Quality Improvement Specialist

Regional General Manager- Northeast

Getaround
Greater Boston Area
2 days ago
The Regional Manager - Northeast plays a meaningful role in our market growth in North America. This person will be responsible for leading the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an ambitious pace. This role is a key position in company and will report into the Director of Markets - North America.

Salesforce Engineer

DataRobot
Greater Boston Area
2 days ago
The Salesforce Engineer will contribute to furthering the development of business process in Salesforce through the creation and roll-out of all fields, custom objects, formulas, workflow and validation rules, approval processes, and alerts, as well as custom development using Apex, Visualforce, and other external languages (i.e. python, CSS, javascript).

Director, Success Operations

Life Sciences General Manager

Manufacturing General Manager

Retail General Manager

Telecommunications General Manager

Transportation General Manager

IT Operations/DevOps Engineer

IT Manager

RPA Developer

Client Development Manager

AI Success Director

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Manager of Solution Services

Smartsheet
Greater Boston Area
2 days ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager of Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Technical Trainer/Instructor

Mendix
Greater Boston Area
2 days ago
+13
We are part of the overall Customer Success team, whose goal is to enable customers by driving adoption and assisting them to realize business value so that they remain customers for life. This means working closely with our friends all over the Mendix world: the Marketing and Evangelist team to share information and make it easy for people to find out and learn about our platform; our Expert Services, Digital Execution and Partner teams to help on-board, enable and grow new development teams; our University team to support their programs with professors and students the world over; and not forgetting our Expert Guilds to set the agenda for skills, knowledge and experience we train and certify in each role, as well as existing developers to help them expand their horizons and build a long and successful Mendix career.

Customer Support Associate

edX
Greater Boston Area
2 days ago
+15
edX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends. 

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