Boston Tech Jobs and Startup Jobs

85

Customer Success Manager

Alyce
Greater Boston Area
1 hour ago
+21
As a CSM, you own the complete post-sales lifecycle of your Alyce portfolio of customers. This involves leading implementations, creating high adoption of the technology, ensuring customers are maximizing their investment, and more.  You will help customers evangelize the Alyce Vision while also representing their voice as we partner with our Product Team to shape the future of Alyce.

Gift Experience Director

Alyce
Greater Boston Area
1 hour ago
+21
The Gift Experience Director is responsible for creating a surprise-and-delight, goosebumps-inducing gift invitation experience for each recipient of an Alyce gift invitation. Drawing heavily on the B2C world, eye-catching and bespoke invitation methods are fully created, from concept to design and manufacturing through the leadership, guidance and resource management of the Gift Invitation Experience Director. While each invitation type is novel, consistent brand elements should unite the effort in a way that evokes the feeling of seeing the Tiffany’s robin-egg blue: premium, thoughtful, exciting and unique. 

Enterprise Customer Success Manager

Fuze
Greater Boston Area
4 hours ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Senior Systems Engineer - Managed Services

Vestmark, Inc.
Greater Boston Area
4 hours ago
+40
We are looking to add a senior level member to the Vestmark Managed Services team. As a senior systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, re-engineering or implementing the next generation of our service. You will be a primary problem solver for IT service issues. You will work on routine system performance analysis, automation of system management, network troubleshooting, setup, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges. Software development, systems integrations and deployment experience is key for this role. We’re looking for someone who has written more than just a few scripts. We need someone who loves to code, dreams about automation and also understands the system infrastructure side as well. 

Manager, Customer Success Management

Rapid7
Greater Boston Area
5 hours ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of Fortune 500 brands.

Senior Customer Success Manager

Strategic Customer Success Manager

Manager, Customer Success Management - Enterprise

Incident Response Consultant

Customer Success Manager

Senior Advisory Services Consultant

Sr. Director, Security Outcomes & Program Development

Netsuite / Finance Systems Administrator

Customer Adoption manager

Load 6 more jobs10 jobs at Rapid7

System Administrator

LeanIX, Inc.
Greater Boston Area
5 hours ago
+16
We are looking for a highly-skilled system administrator to serve as the contact person for all matters concerning our internal IT. It will be your responsibility to ensure that our IT infrastructure is running smoothly. You will keep our company Macbooks up and running while sharing your skills and expertise with all colleagues. You will also be responsible for continuing work on process automation that allows us to grow faster and make things

Systems Engineer - Information Technology

Vestmark, Inc.
Greater Boston Area
9 hours ago
+40
Vestmark is looking to add a Systems Engineer to the Information Systems team.This team is responsible for all of the IT infrastructure and processes at Vestmark. The team supports all departments in the development and enhancement of computer systems, corporate applications, and related business processes. In this role, you will also work with other members of the Information Systems group in accomplishing a variety of IT related tasks. 

Manager, Systems Innovation

Indigo
Greater Boston Area
11 hours ago
+21
Lead high-impact initiatives to incorporate cutting-edge ag technologies into Indigo’s businesses by crafting strategy, managing internal and external relationships, and leading meetings. Create frameworks for finding, valuing, and operationalizing new technologies that enable Indigo’s business model. Create visually compelling slides in PowerPoint to communicate core findings across Indigo and to outside stakeholders. Partner with Systems Innovation leadership to craft team strategy that supports Indigo’s objectives and Innovation Team mission.

Sr. Manager, Insurance

Director, Portfolio Management

Manager, Office of the CEO

Sr. Manager, Quality Management System

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Lab & Facilities Operations Tech (TEMP)

Senior Manager, Systems Integration

Pilot Plant Manager

Sr. Regulatory Manager, Consumer Food Products

Associate Manager, GeoInnovation

Load 7 more jobs11 jobs at Indigo

Workplace Experience Administrator

DraftKings
Greater Boston Area
13 hours ago
+24
The DraftKings Workplace Experience Associate will be responsible for professionally greeting/signing in visitors at reception. In addition to duties at reception, you will be a part of our workplace experience team—helping with special events, maintaining the office, managing security protocol, and more. 

Site Reliability Engineer, DevOps

Executive Assistant

Director of Enterprise Customer Success

Datadog
Greater Boston Area
20 hours ago
+39
Manage, lead, mentor and train a team of up to 8 Customer Success Managers. Help team proactively build relationships with customers to achieve loyalty and revenue growth. Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Identify processes to ensure smooth transition and on-boarding experience for Enterprise customers.

Customer Experience Analyst

LogicManager
Greater Boston Area
1 day ago
+17
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Customer Support Team Lead

Toast
Greater Boston Area
1 day ago
+45
The Billing Support Team Lead will oversee a team of individuals responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments to develop and facilitate processes that can scale with growth. They will be relied upon to identify trends and common issues that can be resolved with education, process, and system changes. 

Sales Enablement Manager, Systems & Tools

Post-Live Services Coordinator

Executive Assistant

Help Desk Manager

Strategy & Operation Senior Program Manager

Restaurant Success Manager

Director, Corporate Development & Strategy

Load 4 more jobs8 jobs at Toast

Technical Support Specialist

3Play Media
Greater Boston Area
1 day ago
+27
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Senior Technical Support Engineer

Nuance Communications
Greater Boston Area
1 day ago
• Troubleshoot customer reported issues or monitoring reported issues to ensure customer and platform stability. • Troubleshoot customer facing application issues. • Troubleshoot complex infrastructure issues including engine issues, Web Services, SQL. • Use complex logging from multiple systems to troubleshoot and isolate issues. • Create/track detailed Jira entries for escalation of issues/defects to the software development team. • Monitor and receive service requests from customers and work the issue and fully document the support process. • Author knowledgebase and other technical documentation. • Work closely with the software development team, QA, other support teams, and product management. • Facilitate customer conference calls and manage the resolution of critical customer account issues. • Lead/assist with meeting/exceeding personal and department goals and initiatives. • Must be available for on-call rotation.

Principal Software Engineer

Nuance Communications
Greater Boston Area
1 day ago
The Principal Software Engineer will work to Design and Develop client side applications with cloud speech service integration.  SaaS products will be developed for Azure cloud web apps with REST APIs and develop automated deployment solutions for Cloud and Mobile products works with a team of developers, QA and documentation staff in the development of the next generation of speech enabled web applications.  Prototype new user interfaces to create innovative, simplified speech recognition experiences.  Integrate unit testing and other automated testing into web apps and services. The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules and frequent cloud deployments.

Software Engineer

Nuance Communications
Greater Boston Area
1 day ago
The Software Engineer will work with advanced development team who are developing the new Voice Assistance Conversational IA products for healthcare professionals. The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules in an Agile Scrum environment.

Senior Software Engineer

Nuance Communications
Greater Boston Area
1 day ago
The R&D Diagnostic team at Nuance is seeking an experienced Senior Software Engineer based in our corporate headquarters of Burlington, Massachusetts. This an exciting product development opportunity to work on our Radiology solutions within Diagnostics group. The position will work closely with the product management teams and other talented software engineers within an Agile/Scrum environment.  The ideal candidate for this role will be a strong team player, with critical/analytical thinking, outstanding communication and customer service skills, with the ability to lead efforts within a matrix organization stay on task when working independently.

Senior Software Engineer

Nuance Communications
Greater Boston Area
1 day ago
Summary: Work with a team of developers, QA, and other stakeholders in the design and development of a new user experience for the industry leading PowerScribe platform for radiology reporting. Streamline workflows for medical staff that rely on PowerScribe to produce comprehensive clinical documentation. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.

Senior Software Engineer (C#, .NET)

Nuance Communications
Greater Boston Area
1 day ago
Summary: Work with a team of developers, QA, and other stakeholders in the design and development of new features in the industry leading PowerScribe platform for radiology reporting. Streamline workflows for medical staff that rely on PowerScribe to produce comprehensive clinical documentation. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.

Principal Full Stack Web Engineer

Nuance Communications
Greater Boston Area
1 day ago
The focus of this position will be developing frontend web applications, as well as cloud-based web services, for the new product. There will be opportunity to work on other areas of the product as well.   You will be working with an enthusiastic and highly skilled team in an international company. The team designing the new product is currently located in Vienna and Boston. Ability to communicate clearly and succinctly both in written and spoken English is a must. Experience working with a distributed team is a plus.

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