Not specified Boston Startup and Tech Jobs

36

Workplace Experience Administrator

DraftKings
Greater Boston Area
1 hour ago
+24
The DraftKings Workplace Experience Associate will be responsible for professionally greeting/signing in visitors at reception. In addition to duties at reception, you will be a part of our workplace experience team—helping with special events, maintaining the office, managing security protocol, and more. 

Customer Experience Analyst

LogicManager
Greater Boston Area
13 hours ago
+17
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Technical Support Specialist

3Play Media
Greater Boston Area
16 hours ago
+27
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Product Support Specialist

Ellevation Education
Greater Boston Area
19 hours ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Customer Advocacy Rotational Program

LogicManager
Greater Boston Area
19 hours ago
+17
As an Inbound Customer Advocate on the Business Development team, you will work directly with potential customers who request follow-ups and help in their decision making process. LogicManager’s well established inbound marketing program produces a steady stream of prospects that are seeking LogicManager’s help to evaluate and implement the award winning product and service we offer. LogicManager has the industries highest rate of customer satisfaction which makes your job easier as the sales closing rate is higher. This role is customer facing and more consultative than a traditional sales role. Through demonstrations and helping potential customers clarify their needs and priorities, you are helping them make an important decision.

Logistics Specialist

Fuze
Greater Boston Area
3 days ago
+29
Fuze is seeking a motivated and conscientious team player to join the Logistics team as a Shipping & Inventory Associate. This role is not customer facing but requires strong communication skills and the ability to manage workload and prioritize tasks to meet the needs of internal teams. The Associate will be responsible for maintaining, shipping, and documenting the use of company inventory, in addition to assisting with the general needs of the Logistics department. The candidate for this role is going to ensure customer satisfaction by enabling internal teams to meet set timelines.

Help Desk Manager

Toast
Greater Boston Area
3 days ago
+45
The Help Desk Manager is accountable for creating and fostering a customer-centric environment. This role will lead a team of customer focused IT Support Specialists, who are committed to delivering an amazing service experience to our employees. The Help Desk Manager will use data, research, and feedback to identify the growing needs of the business, develop initiatives to address those needs, and influence cross-functional leaders to drive projects forward. We are looking for a talented leader, with strong people management experience, who can hit the ground running and make an immediate impact on this key area of the business.

Sales Enablement Manager, Systems & Tools

Client Success Manager, Districts & Schools

Panorama Education
Greater Boston Area
3 days ago
+23
We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 school and district clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients from onboarding through ongoing use. In addition to using Panorama products, you’ll make considerable use of Excel.

Customer Support Lead

BookBub
Greater Boston Area
3 days ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Service Desk Lead

Grubhub
Greater Boston Area
3 days ago
+29
The Service Desk Team Lead is the key position that helps keep the Service Desk team running, as well as tackling technical problems and driving resolutions. This role will need to be able to communicate with all position levels across the organization.  The Service Desk Team Lead will report to the Manager of the Service Desk.

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Daytime

Onboarding Specialist

Klaviyo
Greater Boston Area
3 days ago
+42
Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Customer Support, Manager

Manager of Customer Operations

Renewals Manager

Appcues
Greater Boston Area
4 days ago
Responsible for all assigned contract renewals, which includes partnering with customers and internal team players (Customer Success Managers and Account Executives) to ensure timely and accurate execution. Ownership of contract processes and customer communications including usage upgrades and related renewals. Responsible for working with internal team players to convert customers paying monthly into paying annually.  Creating, updating and innovating new functional processes, playbooks and supporting materials for renewals at Appcues. Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction. Working with the CSMs and customers on difficult situations with an eye for problem solving. Establish and maintain effective, cooperative working relationships with customers. Communicate and effectively partner with Finance to develop new strategies for revenue generation. Lead discussions around forecasting and pipeline status with internal stakeholders (i.e. maintain renewal schedule and forecast up to 120 days out).

Customer Success Manager

The Predictive Index
Greater Boston Area
4 days ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Operations Manager

Drift
Greater Boston Area
4 days ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Customer Onboarding Manager

The Predictive Index
Greater Boston Area
4 days ago
+21
The Onboarding Manager will be the PI expert responsible for helping new clients bring PI to their organization and align their talent goals to their strategic goals. They own the Onboarding program along with its metrics for success. They will use their subject expertise and project management skills to guide clients through the PI Onboarding program and drive initial adoption. This includes hosting kickoff calls to discuss and help clients plan their implementation, hosting online training sessions, and ensuring the client is on track with their onboarding timeline. The Onboarding Manager owns the customer success metrics and is the voice of the customer within PI. This role is ideal for an individual who has the ability to work as part of cross-functional teams, grasp overall strategy while executing specific tasks within a process and can manage the success of multiple customers simultaneously.

Staff Pathologist

PathAI
Greater Boston Area
4 days ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Customer Advocate - Entry Level

Drift
Greater Boston Area
4 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Senior Site Operations Manager

ASICS Digital
Greater Boston Area
4 days ago
+32
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Customer Success Strategist

ambi, Inc.
Greater Boston Area
6 days ago
The Opportunity:  We’re looking for a Customer Success Strategist to help us shape the future of education.  As Customer Success Strategist, you will serve as industry, pedagogical, administrative, technical, and functional expert for all of ambi’s products and solutions in the Higher Education  presales prospects and client base. You will be involved with every stage of the client lifecycle.  Specifically, you will have a clear

Engineering Support Specialist

CarGurus
Greater Boston Area
6 days ago
+41
We are looking for an Engineering Support Specialist to join our growing Learning & Knowledge Management (LKM) team. The LKM team sits within our Engineering organization and helps empower engineers to work more effectively. The Engineering Support Specialist will assist senior leaders across our Engineering organization, with an emphasis on Learning & Knowledge Management. The Support Specialist will help the Engineering organization run. From coordinating cross-team meetings to keeping engineers in-the-know to booking team building events, this support role will juggle a variety of assignments from multiple Eng leaders. 

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