Boston Tech Jobs and Startup Jobs

2

Site Reliability Engineer

Klaviyo
Greater Boston Area
6 days ago
+42
Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster.

Customer Support Engineer

MineralTree
Cambridge
6 days ago
+23
Troubleshoot and resolve technical support issues for MineralTree’s customers and bank partners. Accurately document cases, including customer comments, proper categorization of calls and describing successful resolution. Work directly with customers to provide regular updates regarding outstanding tickets. Escalate unresolved support issues to MineralTree’s Engineering team. Work collaboratively with team members in other functions, such as engineering and customer success, communicating customer feedback. Maintain and grow MineralTree’s knowledge database to ensure there is a future record of customer issues and “how to” resolve these with step by step instructions.

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