Boston Tech Jobs and Startup Jobs

17

Customer Support Manager

MineralTree
Cambridge
3 hours ago
+23
In this newly created role, you will lead our Customer Support team in assisting our customers with troubleshooting and navigating through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist the team in a player/coach capacity with application support and troubleshooting while demonstrating the highest level of both leadership and customer service.

Client Success Specialist

Flywire
Greater Boston Area
7 hours ago
+26
The Client Success Specialist will work with Business sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, identify opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution. 

Test Lead

MassMutual
Greater Boston Area
8 hours ago
+13
Our ideal Test Lead candidate is team-oriented, possesses excellent communication skills, and has previously led a mix of on-site and offshore testers in an agile setting. You are detail oriented, and incredibly organized. Additionally, you posses testing experience on web and mobile platforms within a CI/CD model and will be a champion not only for existing testing patterns, but also moving teams towards pyramid testing concepts to “shift testing to the left” and automating testing to the fullest extent possible. You’re also team-oriented and take a collaborative approach to working with others. With a flat leadership structure, the opportunity for flexibility within role, and development into other areas is a core reason most people desire to work in Digital Experience at MassMutual.

Software Engineer in Test

QA Automation Engineer

Head of Consultant Relations

A/V Support Consultant

Client Engagement Manager

Software Quality Assurance Engineer

Head of Strategic and Competitive Risk

Load 4 more jobs8 jobs at MassMutual

Director, Pricing & Monetization

Flywire
Greater Boston Area
4 days ago
+26
Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback, and running thoughtful tests. Execute new pricing tools/strategies in collaboration with product team to increase customer conversion, retention and revenue. Become an expert with respect to pricing and cost related matters for the entire organization. Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective. Execute strategies to reduce risk associated with movements in FX market. Optimize existing FX risk management processes to reduce risk and improve KPIs. Manage external partnerships with FX vendors. Work in close collaboration with other key members of Global Payments team to ensure success of Pricing & FX function.

Manager, Market Operations

Grubhub
Greater Boston Area
4 days ago
+29
Drive growth and profitability in the business by ruthlessly managing the P&L; understand the key business levers and effectively execute them. Analyze trends and underlying issues within the business; you should be well versed the mechanics of a three-sided marketplace and the different ways to spur growth on all sides. You'll be responsible for solving problems; diagnosing issues in a data-driven manner, identifying the root cause and implementing solutions. Effectively communicate learnings from analysis of the business to provide recommendations cross functionally with Product, Sales, Marketing to ensure that we’re pacing ahead of targets. Network within your market by building and strengthening relationships with strategic restaurants, corporate clients, and drivers; these are key constituents in our marketplace and important to our growth. Work closely with Senior Market Operations Leadership to identify opportunities and deliver on service, profitability, and growth expectations.

Senior Manager of QA

Enterprise Support Specialist - Weekend Shift (Bilingual)

Service Desk Lead

Enterprise Support Specialist - Weekend Shift

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Daytime Shift (Bilingual)

Load 3 more jobs7 jobs at Grubhub

Bilingual Customer Success Associate

Flywire
Greater Boston Area
5 days ago
+26
Flywire customers receive unparalleled individualized attention and service. Customer Success roles at Flywire are not your typical support roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire’s core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our customers’ problems. As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Customer Success Associate is a problem-solver, who is excited to be a part of a spirited team. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Senior Software Automation Engineer

Plastiq
Greater Boston Area
1 week ago
+24
Evolve our existing test platforms to help the team test their work. Contribute to making our delivery pipeline seamless and fully automated. Create automated tests to catch regression issues. Perform exploratory testing in order to identify unexpected issues. Build test plans for new functionality, document, prioritize, track, raise and resolve issues/bugs using JIRA. Provide quality voice during work breakdown and execution of large product features and projects. Mentor engineering members on how to best develop & test their software.

Senior Software Engineer - Test

Plastiq
Greater Boston Area
1 week ago
+24
You get to lead and architect our next generation test frameworks & automated delivery pipelines for our new cloud applications & micro-services. You will mentor peers with the latest software development techniques for delivering quality software at scale. You will build cool productivity tools across the entire stack to increase team productivity. You will be collaborating with a fun, supportive, and high energy team that takes pride in building exceptional software.

Bilingual Customer Success Associate - Portuguese

Flywire
Greater Boston Area
1 week ago
+26
Flywire customers receive unparalleled individualized attention and service. Customer Success roles at Flywire are not your typical support roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire’s core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our customers’ problems. As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Customer Success Associate is a problem-solver, who is excited to be a part of a spirited team. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Desktop Support Specialist

Flywire
Greater Boston Area
1 week ago
+26
Company Description Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Job Description We, at Flywire, our looking for a self-motivated IT

QA Engineer (Boston, Wakefield or Chicago)

Vestmark, Inc.
Greater Boston Area
1 week ago
+40
Vestmark is looking for a QA Engineer to join our agile organization that is dedicated to delivering a high quality Vestmark product suite, ensuring that it meets and exceeds client expectations. This is an exciting opportunity for you to make your mark in a fast-paced and growing software engineering organization.  The QA Engineer will review functional requirements and user stories from internal stakeholders; design test plans, write test cases

Executive Assistant

Forward Financing
Greater Boston Area
1 week ago
+43
As an Executive Assistant you will be the right-hand person to the Executives of the company, responsible for all logistical coordination of calendars and communication with internal teams, customers, and other corporate stakeholders. Majority of time spent will be in support of the CEO and founder (75%). The remainder of the time, supporting the President (25%). Ideal candidates will be extremely detail oriented and organized. He/she acts proactively and without much supervision, anticipating needs and following through.

Director of Customer Success

Upserve
Greater Boston Area
1 week ago
+25
ABOUT THE ROLE The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value

Executive Assistant

Flywire
Greater Boston Area
1 week ago
+26
Executive Calendar Management - manage two Executive Team members remotely and Assist Talent Acquisition with Executive Recruiting. Provide daily support to our FlyMates based regionally. Be the face of Flywire when guests enter our space, greeting and assisting them as needed. Manage office administration, making sure our office is running smoothly and that FlyMates have the essentials for a productive working environment including coffee, snacks, office supplies, business cards etc. Maintain safe and clean office common areas that make FlyMates proud to work in such as a great office; this includes tidying the kitchen and conference room areas, running the dishwasher, handling shipping and deliveries, receiving calls and voicemails for the main phone line etc.

Customer Support Engineer

MineralTree
Cambridge
2 weeks ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

Customer Success Consultant

EverTrue
Greater Boston Area
2 weeks ago
The EverTrue Customer Success Consultant will build and manage relationships with decision makers in accounts to drive usage and adoption of EverTrue’s products with a focus on an account's return on investment. In addition to our traditional Customer Success offerings, we have identified opportunities to enhance our Customers’ success through more hands-on, customized, Premium Success services engagements. The Customer Success Consultant will be responsible for delivering solutions and services to help customers leverage the digital engagement data measured through EverTrue’s software. In addition, the role will be tasked with evaluating our customers processes and implementing changes to support a more productive fundraising office by leveraging EverTrue’s funnel strategy, data and the EverTrue software.

Sales & Marketing Operations Manager

Hometap
Greater Boston Area
3 weeks ago
Who We Are   At Hometap, we believe you can have a house and a life. Our vision is to enable homeowners to access their home's equity - free of debt - do the big-ticket stuff that makes life better: start a business, buy a second home, get out from under crippling debt, or pay for college tuition.    We make investments alongside homeowners today in exchange for a share of the future value of the home.  For homeowners, this is a simplified,

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