Boston Tech Jobs and Startup Jobs

115

Student Success Manager

Ready4
Greater Boston Area
8 hours ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Test Automation Engineer

Syndic8
Greater Boston Area
1 day ago
+21
MINIMUM 4 YEARS OF RELEVANT SOFTWARE DEVELOPMENT REQUIRED. THIS IS A LOCAL, FULL-TIME POSITION.  SPONSORSHIP IS NOT AVAILABLE AT THIS TIME.   The Team: We're an energetic team of repeat entrepreneurs, and we’re excited to be building the next generation of e-commerce software! We're a team of 7, and we've worked together in the past to build exciting, and successful, software platforms. We wear hats, a lot of hats. It's basically a hat shop.

User Operations Specialist (Tier 2)

The Predictive Index
Greater Boston Area
1 day ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Daycare Director / Care Management Lead

CozyKin
Greater Boston Area
1 day ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

Standards & Compliance Manager

Peapod Digital Labs
Greater Boston Area
2 days ago
+17
The primary responsibility of the Standards & Compliance Manager is to participate in all strategy programs and run the team that will design, develop, launch and support all auditing, standards tracking, and regulatory compliance needs within the business.  Responsible for collaborating with the leadership team in the development of and implementation of internal compliance needs to ensure external results are excellent.  You will manage the team of (2) Process and Standards associates and (1) Compliance associate, directing them with priorities to ensure company standards are documents and clear and concise for all to understand

Manager, Tech Support

Everbridge
Greater Boston Area
2 days ago
+43
As a Technical Support Manager you will be supporting and working with our Technical Support Team dedicated to our JARVISS product. This manager will not only work closely with a complex and demanding client, but will also develop strong relationships with our development management, product management, and operations functions to facilitate solutions to customer issues. It is imperative that this manager is comfortable working with cross functional teams to ensure the best possible customer experience is provided.

Technical Support Engineer

Customer Success Enablement Manager

Executive Assistant

DraftKings
Greater Boston Area
2 days ago
+24
We are seeking an experienced Executive Assistant needed to support DraftKings’ Chief Executive Officer. Duties include, but are not limited to, complex scheduling and project management. Ideally, you thrive working in a fast-paced, results-driven environment while balancing multiple priorities. You also exercise impeccable judgment in a variety of situations, handling confidential matters with the utmost discretion.

Director, Corporate Development & Strategy, Mergers & Acquisitions

Workplace Experience Administrator

Head of Consultant Relations

MassMutual
Greater Boston Area
2 days ago
+13
Define enterprise capability strategy and multi-year roadmap to leverage existing consultant relationships to support corporate strategic objectives, customer needs, and industry trends to retain clients and influence sales. Identify any gaps or opportunities for improvement and work with business owners to develop tangible action plans for improvement and penetration of consultant community. Based upon voice of the customer data (market competitive data) identify desired gains, and work with business owners to develop tangible actions. Meet regularly to re-assess market conditions and identify trends and potential risks or threats to our competitive positioning. Recommend adjustments to leadership as required. Continually reassert our competitive advantage and position within industry periodicals prevalent within the market.

A/V Support Consultant

Client Engagement Manager

Software Quality Assurance Engineer

Head of Strategic and Competitive Risk

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Event Planner - Part Time/Contract

CarGurus
Greater Boston Area
2 days ago
+41
Manage all aspects of event logistics for both customer and acquisition events, and a variety of other events as required. Responsibilities include managing the timeline, budget, invitation process, vendor selection and management, registration, food and beverage, shipping, on-site management and other event logistics. Manage Department Swag and Giveaways. Work cross-functionally to develop and manage events for specific target audiences. Develop event plan, set timelines, and project manage campaign to completion. Coordinate with multiple vendors to ensure events are successful. Event Research and Proposals.

Senior Associate, International Business Operations

Manager of Dealer Relations

International Business Operations Manager

Manager, Build/Delivery

Senior Manager, Pricing and Packaging Strategy

NetSuite Administrator

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Associate Service Desk Engineer

ezCater
Greater Boston Area
2 days ago
+30
We are looking for a customer-focused, hands-on Service Desk Engineer, for our Boston office, to join our talented Corporate IT team. You will help support a growing diverse team of marketing, sales, support, and engineering specialists. Serving as the initial point of contact for all technical inquiries, you will gather and analyze information about the user's issue to answer basic questions to determine the best way to resolve their problem.

Director of Customer Service Insights and Metrics

Senior Network Engineer

Carbon Black
Greater Boston Area
3 days ago
+52
Understanding of the latest tech solutions, trends, and ability to dive into the details of the architecture as needed. Support networking environment by managing system configuration;facilitating system installation; and defining, documenting, and enforcing system standards. Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; and collaborating with network architects on network optimization. Secure network system by enforcing Security Operation policies; defining and monitoring access. Networking design and implementation; network hardware/software configuration. Network performance tuning and reporting by gathering, prioritizing information; managing projects against IT budgets. Occasional exceptional hours as needed during critical project milestones or release cycles.

Federal Operations Director

Frontline Technical Support Engineer

Principal Information Security Engineer / Analyst

Software Quality Engineer

Business Operations Manager - Technical Services

Renewal Specialist

Program and Operations Manager - Customer Support

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Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
3 days ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Regional Manager - Northeast

Getaround
Greater Boston Area
3 days ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
3 days ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Partner Support Manager

Fuze
Greater Boston Area
3 days ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Customer Advocacy Manager

CloudHealth by VMware
Greater Boston Area
3 days ago
+23
Develop and drive a customer advocacy program that supports sales and marketing efforts and highlights the strength of the CloudHealth by VMware brand. Create well-written, compelling content such as case studies, video testimonials, blog posts and the like. Maintain a measurement, tracking and reporting process that includes an up-to-date database . Execute on customer advocacy initiatives like sourcing, asset management and tracking, etc. Collaborate with teams like sales, product, customer success, and other customer-facing functions to ensure alignment between groups. Assist with the CloudHealth Customer Advisory Board. Identify effective strategies for embedding customer advocacy into cross-functional areas including marketing campaigns.

Technical Support Specialist

3Play Media
Greater Boston Area
3 days ago
+21
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Director, Pricing & Monetization

Flywire
Greater Boston Area
3 days ago
+26
Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback, and running thoughtful tests. Execute new pricing tools/strategies in collaboration with product team to increase customer conversion, retention and revenue. Become an expert with respect to pricing and cost related matters for the entire organization. Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective. Execute strategies to reduce risk associated with movements in FX market. Optimize existing FX risk management processes to reduce risk and improve KPIs. Manage external partnerships with FX vendors. Work in close collaboration with other key members of Global Payments team to ensure success of Pricing & FX function.

Manager, Market Operations

Grubhub
Greater Boston Area
3 days ago
+29
Drive growth and profitability in the business by ruthlessly managing the P&L; understand the key business levers and effectively execute them. Analyze trends and underlying issues within the business; you should be well versed the mechanics of a three-sided marketplace and the different ways to spur growth on all sides. You'll be responsible for solving problems; diagnosing issues in a data-driven manner, identifying the root cause and implementing solutions. Effectively communicate learnings from analysis of the business to provide recommendations cross functionally with Product, Sales, Marketing to ensure that we’re pacing ahead of targets. Network within your market by building and strengthening relationships with strategic restaurants, corporate clients, and drivers; these are key constituents in our marketplace and important to our growth. Work closely with Senior Market Operations Leadership to identify opportunities and deliver on service, profitability, and growth expectations.

Senior Manager of QA

Enterprise Support Specialist - Weekend Shift (Bilingual)

Service Desk Lead

Enterprise Support Specialist - Weekend Shift

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Daytime Shift (Bilingual)

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Manager of Solution Services

Smartsheet
Greater Boston Area
3 days ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager of Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

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