Director, Network Operations Center
Greater Boston Area
9 hours ago
Everbridge is looking for a highly-skilled and proven individual to lead our global network operations centers (NOCs). The Everbridge NOCs are responsible for the 24x7 availability, performance and security management of the Everbridge Critical Event Management (CEM) platform and applications. The Everbridge CEM platform is used by over 4,500 global customers to keep people safe and business running during public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages, cyber-attacks, and supply-chain interruptions. As a result, the candidate must have prior demonstrable success in leading regional NOC teams for web based or software-as-a-service solution in a fast-paced, high profile company. The successful candidate will have a proven track record of identifying, resolving, and preventing customer impacting problems in an environment where every second of customer impact counts. Candidates should also have experience designing, planning, supporting, tuning and operating technology solutions including enterprise-level monitoring and trending services, modern data-driven analysis techniques, excellent triage capabilities, and creative scaling techniques.