Operations Jobs in Boston


Office and Facilities Manager

Greater Boston Area
3 hours ago
We are looking for a highly efficient, organized and spirited Office and Facilities Manager who enjoys working in a fast paced environment. This person is adaptable to ever-changing high growth environments and is excited about all types of problem solving while remaining cool, calm and collected. You have a proactive mindset to get things done and build great relationships both internally and externally. You have seen and dealt with an expansive office space and have implemented processes and procedures to create seamlessness. 

Senior Systems Scalability Analyst - Information S…

Vestmark, Inc.
Greater Boston Area
5 hours ago
Vestmark is looking to add a Senior Systems Engineer to our growing System Performance and Scalability team. In this role, you will provide hands on experience resolving system performance and scale related issues and serve as the main technical contact for system scalability. You will partner with all departments in the company including software development, systems engineering, and client delivery to ensure that our platform is meeting the scalability requirements of our clients. You will coordinate a scalability analysis effort to ensure that current system scalability challenges are identified, analyzed, and ultimately mitigated by the organization.

Enterprise Customer Success Manager

Greater Boston Area
5 hours ago
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

ITOC Analyst (E-Commerce)

Greater Boston Area
7 hours ago
We are seeking a highly motivated ITOC Analyst (E-Commerce) to be part of an exciting team located at our Headquarters in Boston, MA. The ITOC analyst is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Analyst will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment, and develop skills to handle tier 1 and 2 tasks.

ITOC Analyst - Day Shift (E-Commerce)

Senior Network Engineer

Director of Merchandising Systems

Customer Support, Manager

Greater Boston Area
7 hours ago
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Manager, Customer Success (Boston)

Security Risk and Compliance Manager

Product Expert - Full-time/Flex (Boston)

IT Operations Administrator

Onboarding Specialist (Boston)

Director of Support

Load 3 more jobs7 jobs at Klaviyo

Director, Corporate Development & Strategy

Greater Boston Area
7 hours ago
Collaborate across all levels of the organization to develop build / buy / partner analyses based on the company’s strategic objectives and build cross-functional strategic priority alignment. Build and nurture the corporate development pipeline, including the identification and sourcing of new opportunities. Lead market research and analysis to holistically assess the restaurant tech landscape, including TAM sizing, market share analysis and competitive benchmarking. Lead the transaction execution process from end-to-end, including cross-functional business due diligence, third-party due diligence, deal structuring, financing and negotiation. Build and lead a high-performing team. Develop, implement and maintain corporate development processes and decision-making frameworks based upon industry best practices.

Director Enablement CS

Associate Restaurant Success Analyst

Restaurant Success Manager - Inside

NetSuite Administrator

Systems Solutions Architect

Director of Partner Outsourcing

Executive Assistant

Load 4 more jobs8 jobs at Toast

Product Specialist - Client Services

Greater Boston Area
7 hours ago
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Support Analyst

Greater Boston Area
7 hours ago
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Director, R&D Program Prioritization

Greater Boston Area
14 hours ago
The role of Director, R&D Program Prioritization will drive synchronization and harmonization of inputs, outputs and processes for microbial product development decision-making across R&D. They will also drive pipeline review preparation and facilitate discussions including scenario planning. They will report to the Head, R&D Program Management and be located in Indigo’s Boston, MA office.

IT Manager, Workday

Senior Director, Strategic Partnerships

IT Support Specialist

Director, Systems Innovation

Terraton Challenge Director

Associate Manager, GeoInnovation

General Manager, Carbon Consumer Platform

Senior IT Manager, E-Commerce

Manager, Systems Innovation

Sr. Manager, Quality Management System

Manager, Office of the CEO

Lab & Facilities Operations Tech (TEMP)

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Director, Corporate Development

Load 10 more jobs15 jobs at Indigo

Manager of Customer Success

Greater Boston Area
14 hours ago
Manage, lead, mentor and train a team of Customer Success Managers. Coach team to proactively build relationships with customers with the goal of retaining and growing customer footprint. Identify growth opportunities within assigned accounts and ensure high renewal rates. Serve as escalation point between customers and internal Datadog teams to ensure customer success and adoption. Act as an internal advocate for our customers putting their best interests first.

Enterprise Support Specialist - Night Shift

Greater Boston Area
15 hours ago
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

Enterprise Support Specialist - Weekend Shift (Bilingual)

IT Service Desk, Team Lead

Enterprise Merchant Specialist

Dev Solutions Engineer

Technical Solutions Engineer

Solutions Engineer - Reliability

Enterprise Success Manager

Service Desk Associate I

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Weekend Shift

Load 7 more jobs11 jobs at Grubhub

Director, Supply Chain

19 hours ago
The Director, Supply at Markforged will be responsible for leading the company’s demand and supply planning, logistics, order fulfillment, inventory management and ERP system strategy and process execution while implementing best practices to build a high functioning team to support a rapid growing business and diverse customer base on a global scale. This person will be confident in their skills be eager to face the ever changing challenges of a global supply chain while striving to ensure customer satisfaction through robust and quality process.

Salesforce Administrator

Director of Responsible Gaming

Greater Boston Area
19 hours ago
Build robust Responsible Gaming framework for iGaming, Sportsbook, and Fantasy Sports products. Chair a cross-functional Responsible Gaming Committee ensuring all key stakeholders are represented. Implement a responsible gaming training program in collaboration with the DraftKings Compliance Team, including online and role based internal training. Represent the DraftKings brand externally including with regulators, associations, and other external parties. Partner with Data Science and outside consultants to implement predictive models to identify customers to support with responsible gaming tools. Regularly present to senior leadership and executive teams on program progress and success.

Executive Assistant

Director of Business Operations

The Predictive Index
Greater Boston Area
1 day ago
The Director of Business Systems is responsible for the vision, leadership and strategic direction of The Predictive Index’s Business Systems Team and the tools associated with the sales and marketing revenue operations as well as the CRM and ERP systems that manage the daily operations for our 200 certified partners, 1,000 users and 8,000 customers.  We’re looking for an energetic professional with a strong background in business operations, project management and agile product development. The Director will leverage existing and new technology to accelerate PI’s growth in alignment with our corporate strategy. 

Office Coordinator

Forward Financing
Greater Boston Area
1 day ago
We are looking for an Office Coordinator to join our People & Culture (“P&C”) team. Manning reception, you will be the welcoming presence of Forward Financing. Behind the scenes, you’ll keep the office running, directing any incoming inquiries to the right person(s), keeping all of the necessary supplies, snacks/ beverages stocked, and working on various other projects to ensure our office is the best place to work and visit.

Scribing Associate - Musculoskeletal

Nuance Communications
Greater Boston Area
1 day ago
As a Musculoskeletal Scribing Associate, you will work closely with the Musculoskeletal Clinical Operations Specialist to support the expansion of iScribes virtual scribe services to Musculoskeletal customers. You will start out focused on scribing and providing high quality documentation to our initial customers, and then you will grow into a training and managing a team of scribes. As we build out this new business line, you will play a critical role in the definition of new business processes.

Mgr III Digital Trade & Planning

Peapod Digital Labs
Greater Boston Area
1 day ago
This position is accountable for delivering a superior proposition for customers by developing commercial strategies that leverage trade spend dollars to areas that will maximize customer value. This role will oversee a team of associates focused on identifying the brand priorities and executing on those with strong plans that are tied into the overall commercial planning process. This role will align closely with price/promotion lead, marketing, replenishment as well as the brand merchandising leadership to ensure that the e-commercial planning process is executed seamlessly.  In addition, this role will be responsible for ensuring that the eCommerce Merchandising team has consistent reporting and analytics to support the overall team.

Field Merchandising Manager

Peapod Digital Labs
Greater Boston Area
1 day ago
The Manager of Field Merchandising is responsible to manage a relevant Fresh and Specialty assortment for an assigned market, as well as provide local support and quality assurance and troubleshoot just-in-time merchandising challenges at the distribution center level.  Activities will include full category reviews of Fresh Departments (Produce, Deli, Meat, Seafood, Floral and others as assigned), local item and vendor set up, maintenance of cost and retails, development of local weekly ad promotions.  This role will build a unique Fresh assortment developing partnerships with local vendors (specialty) and restaurants.

Customer Success Consultant

Greater Boston Area
1 day ago
The EverTrue Customer Success Consultant will build and manage relationships with decision makers in accounts to drive usage and adoption of EverTrue’s products with a focus on an account's return on investment. In addition to our traditional Customer Success offerings, we have identified opportunities to enhance our Customers’ success through more hands-on, customized, Premium Success services engagements. The Customer Success Consultant will be responsible for delivering solutions and services to help customers leverage the digital engagement data measured through EverTrue’s software. In addition, the role will be tasked with evaluating our customers processes and implementing changes to support a more productive fundraising office by leveraging EverTrue’s funnel strategy, data and the EverTrue software.

Global Logistics Lead

1 day ago
Architect our evolving global logistics strategy and infrastructure to support our rapid growth. Persistently identify opportunities for greater efficiency and cost-effectiveness for Logistics. Negotiate and conduct productive partnerships with third party logistics providers. Play a key role in defining logistics strategies for new product launches. Achieve the Key Performance Indicators established for the Logistics team, and create new ones too. Manage our global logistics team of 6 (and growing). Supervise our product shipping queue with our third party logistics providers. Work with internal stakeholders to expand adoption of Formlabs’ product shipping services to generate accretive revenue.

Front Office Coordinator

Logistics Coordinator

Director of Real Estate & Facilities

Customer Support Specialist

Startup Founder

Dental Technical Support Specialist

Director of Strategic Initiatives

Customer Care

Load 5 more jobs9 jobs at Formlabs

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,981
Min: $36K
Max: $83K
Office Manager $53,332
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $59,000
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,526
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,183
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,373
Min: $39K
Max: $148K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $131,000
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

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