Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

130

Student Success Manager

Ready4
Greater Boston Area
1 hour ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Director, Pricing & Monetization

Flywire
Greater Boston Area
4 hours ago
+26
Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback, and running thoughtful tests. Execute new pricing tools/strategies in collaboration with product team to increase customer conversion, retention and revenue. Become an expert with respect to pricing and cost related matters for the entire organization. Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective. Execute strategies to reduce risk associated with movements in FX market. Optimize existing FX risk management processes to reduce risk and improve KPIs. Manage external partnerships with FX vendors. Work in close collaboration with other key members of Global Payments team to ensure success of Pricing & FX function.

Manager, Solution Services

Smartsheet
Greater Boston Area
4 hours ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager, Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Solution Implementation Manager

Smartsheet
Greater Boston Area
4 hours ago
As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch...

SmartSense Technical Analyst

SmartSense by Digi
Greater Boston Area
8 hours ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Deputy Director of Customer Service

ActBlue
Somerville
9 hours ago
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. We’re a

Client Engagement Manager

MassMutual
Greater Boston Area
10 hours ago
+13
The Client Engagement Manager drives the distribution and use of MassMutual’s Workplace Solutions products and services. The Client Engagement Manager delivers Plan Sponsor/Advisor support for Emerging Markets retirement plans ($5 - $15 MM). The Client Engagement Manager provides education/enrollment assistance for new retirement plans, existing retirement plans with a minimum of $5M in assets, and assigned voluntary benefits cases.

Head of Strategic and Competitive Risk

Executive Liasion

Head of Consultant Relations

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
10 hours ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Operations Associate (Nonprofit)

ActBlue
Somerville
13 hours ago
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. We’re a

Senior Associate, International Business Operation…

CarGurus
Greater Boston Area
20 hours ago
+41
Are you looking to join the international team at a dynamic and fast-paced technology company? The Senior Associate, International Business Operations will work cross-functionally to implement critical business initiatives. You'll have the opportunity to work alongside leadership teams in Sales, Marketing, Business Development, Finance, and Product. You’ll not only be helping to guide the strategy, but you’ll also be gaining operational experience in leading projects through to completion. A successful candidate will have strong analytical and presentation skills and an ability to work cross-functionally to implement change.

Manager of Customer Success, Support

Manager of Dealer Relations

International Business Operations Manager

Manager, Build/Delivery

NetSuite Administrator

Engineering Support Specialist

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Manager of Customer Operations

Klaviyo
Greater Boston Area
20 hours ago
+42
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Product Expert

Onboarding Specialist

Director of Support

Customer Support, Manager

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Executive Assistant

DataRobot
Greater Boston Area
1 day ago
DataRobot is seeking a hungry, multitasking, and ambitious individual to support three senior executives based. You will have an extraordinary attention to detail, the ability to meet tight deadlines, and the composure to juggle multiple critical requests. This role requires a high level of discretion in handling confidential information and integrity when supporting senior professionals inside and outside the company.

Life Sciences General Manager

Manufacturing General Manager

Telecommunications General Manager

Transportation General Manager

IT Operations/DevOps Engineer

AI Success Director

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Sr. Manager, End User Support

Agero
Greater Boston Area
1 day ago
+14
This position will lead a technology team that is front facing in support of the organization’s key initiatives. Supports the end user community of the organization by administering an evolving catalog of user service platforms. This individual will combine superior customer service with technical leadership in areas such as mailbox support, user maintenance, cloud technologies, and end user device configurations. 

Solutions Consultant

Smartsheet
Greater Boston Area
1 day ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Customer Engagement Associate

Dispatch
Greater Boston Area
1 day ago
+44
Build long-term relationships with distributors at our lead-generation based clients and help to advocate Dispatch’s new technology products. Help the distributors understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business. Become a trusted source of industry best practices and creative product solutions, and help inform and develop that content. Take a proactive approach of offering advice and insights so that territory managers love Dispatch and are empowered to enable the companies within their territory/region. Keep your ear to the ground about new developments and goals at the client level and know how to insert Dispatch’s expertise as needed. Work closely with Dispatch’s product and support teams, so you can catch problems before they happen. Meet regularly with territory managers in order to understand their pain points, and where Dispatch can help them succeed. Have fun building long-lasting relationships and driving adoption of Dispatch’s core software products and services.

ITOC Analyst - Day Shift (E-Commerce)

Chewy
Greater Boston Area
1 day ago
+35
We are seeking a highly motivated ITOC Analyst - Day Shift (E-Commerce) to be part of an exciting team located at our Headquarters in Boston, MA. The ITOC analyst is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Analyst will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment, and develop skills to handle tier 1 and 2 tasks.

Vice President, Corporate Systems

Enterprise Support Specialist - Daytime

Grubhub
Greater Boston Area
1 day ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Enterprise Support Team Lead

Enterprise Support Specialist - Weekend Shift (Bilingual)

Service Desk Lead

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift

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Online Recovery Community Manager

Marigold Health
Greater Boston Area
1 day ago
We’re looking for an empathetic Recovery Community Manager to onboard and engage new members to Marigold, an app allowing patients currently in outpatient substance use treatment to join an online community of text-based support groups 24/7. Marigold Health exists to give every patient with a mental health or substance use condition (~25% of American adults) a place to feel heard. This role is an opportunity to join a laser-focused + mission

VP Client Engagement

Wellframe
Greater Boston Area
1 day ago
+30
The VP of Client Engagement will cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. The VP of Client Engagement will build and maintain executive level relationships. In addition, this individual will collaborate and deliver consulting services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity. The VP of Client Engagement will be part of the Client Strategy and Operations team and work closely with sales in achieving growth goals. This position success measures will focus on: client satisfaction and advocacy, adoption, retention, and growth and report to the Chief Client Officer.

Manager, Premium Support

Fuze
Greater Boston Area
1 day ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+7
Marketing Tech, Sales

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