Mid Level Best Operations Jobs in Boston | Built In Boston

Mid Level Operations Jobs in Boston

52

Executive Assistant Contractor

Everbridge
Greater Boston Area
1 hour ago
+43
Anticipate and provide a broad range of confidential administrative support services to the team. On a daily basis, activities include proactively overseeing, coordinating, administering, and maintaining schedules, calendar of appointments, meetings, events, and travel arrangements. Assist in preparing meeting agendas, attend meetings to document important topics, and assist with designated Action Items. Provide all preparatory materials for appointments and meetings as well as event planning. Assist in the preparation and emailing of outgoing correspondence, as well as the production of reports and PowerPoint presentations. Maintain an accurate electronic filing system for critical information. Complete and file expense reports as required. Maintain confidentiality on all matters and exercise discretion and sound judgment at all times.

Customer Success Enablement Manager

Technical Support Engineer

Partner Support Manager

Fuze
Greater Boston Area
14 hours ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Manager, Solution Services

Smartsheet
Greater Boston Area
21 hours ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager, Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
1 day ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Senior Associate, International Business Operation…

CarGurus
Greater Boston Area
1 day ago
+41
Are you looking to join the international team at a dynamic and fast-paced technology company? The Senior Associate, International Business Operations will work cross-functionally to implement critical business initiatives. You'll have the opportunity to work alongside leadership teams in Sales, Marketing, Business Development, Finance, and Product. You’ll not only be helping to guide the strategy, but you’ll also be gaining operational experience in leading projects through to completion. A successful candidate will have strong analytical and presentation skills and an ability to work cross-functionally to implement change.

Manager of Customer Success, Support

Manager, Build/Delivery

NetSuite Administrator

Executive Assistant

DataRobot
Greater Boston Area
1 day ago
DataRobot is seeking a hungry, multitasking, and ambitious individual to support three senior executives based. You will have an extraordinary attention to detail, the ability to meet tight deadlines, and the composure to juggle multiple critical requests. This role requires a high level of discretion in handling confidential information and integrity when supporting senior professionals inside and outside the company.

IT Operations/DevOps Engineer

ITOC Analyst - Day Shift (E-Commerce)

Chewy
Greater Boston Area
2 days ago
+35
We are seeking a highly motivated ITOC Analyst - Day Shift (E-Commerce) to be part of an exciting team located at our Headquarters in Boston, MA. The ITOC analyst is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Analyst will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment, and develop skills to handle tier 1 and 2 tasks.

Enterprise Support Team Lead

Grubhub
Greater Boston Area
2 days ago
+29
Support Team Leads directly manage an average of eight Product Specialists. These Level 1 agents are the primary points of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. As their manager, the Team Lead will be expected to serve as an escalation point, a deeply knowledgeable resource for questions in Slack, and the L1s’ guide as they pursue growth into more specialized roles. This individual will work as one of several Leads in the department to manage a team of 45 L1 agents, which includes overnight and weekend agents. Note that the number of agents (and needed leads!) may change as our business needs evolve, so any Team Lead should be ready to manage more agents than the average or current expectation.

Manager, Premium Support

Fuze
Greater Boston Area
2 days ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Business Operations Manager - Technical Services

Carbon Black
Greater Boston Area
2 days ago
+52
Reporting to VP Senior Director of Global Revenue Operations, this role will be the Business Operations Manager for the Technical Services Operations partnering closely with the SVP of Technical Services and the Technical Services leadership team (TSO includes Sales Engineers, Partner Technical Enablement, and Professional Services). In this critical role, the Business Operations Manager will have responsibility for the management cadence of the Service Operations team, business reviews and reporting, planning processes, and lead critical improvement and operational initiatives of behalf of the TSO leadership. This role will support North America, EMEA, and APJ.

Program and Operations Manager - Customer Support

Principal Information Security Engineer / Analyst

Associate Manager, GeoInnovation

Indigo
Greater Boston Area
2 days ago
+21
The Associate Manager will drive initiatives to maximize internal and external business impact of Indigo’s GeoInnovation function. This includes building and managing a pipeline of new business opportunities, as well as supervising business development processes. The role will present many tough but exciting challenges, and the ideal Associate Manager will be called upon to demonstrate perseverance and hunger to learn while doing.

Manager, Systems Innovation

Sr. Manager, Quality Management System

Senior Manager, Systems Integration

Pilot Plant Manager

Load 1 more jobs5 jobs at Indigo

Senior Information Technology Administrator

Tamr
Greater Boston Area
2 days ago
+33
We are currently looking for a Senior Information Technology representative to work as part of our fast-growing environment and lead our IT help desk. We're looking for someone who is motivated, smart, interested in the IT and DevOps fields and would like to learn more.

Customer Success Manager

Alyce
Greater Boston Area
3 days ago
+21
As a CSM, you own the complete post-sales lifecycle of your Alyce portfolio of customers. This involves leading implementations, creating high adoption of the technology, ensuring customers are maximizing their investment, and more.  You will help customers evangelize the Alyce Vision while also representing their voice as we partner with our Product Team to shape the future of Alyce.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
3 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Senior Systems Engineer - Managed Services

Vestmark, Inc.
Greater Boston Area
3 days ago
+40
We are looking to add a senior level member to the Vestmark Managed Services team. As a senior systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, re-engineering or implementing the next generation of our service. You will be a primary problem solver for IT service issues. You will work on routine system performance analysis, automation of system management, network troubleshooting, setup, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges. Software development, systems integrations and deployment experience is key for this role. We’re looking for someone who has written more than just a few scripts. We need someone who loves to code, dreams about automation and also understands the system infrastructure side as well. 

Manager, Customer Success Management

Rapid7
Greater Boston Area
3 days ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of Fortune 500 brands.

Senior Customer Success Manager

Incident Response Consultant

Customer Adoption manager

IT Risk Analyst

Flywire
Greater Boston Area
3 days ago
+26
This position will lead the collaboration and implementation of IT Security Policies, Procedures, and Standards. This is a hands-on position that requires a strong technical background in security best practices, IT controls, policy and procedure development. Primary responsibility of the position is to monitor, evaluate and implement security controls to ensure the organization maintains its compliance to System and Organizational Controls (SOC), Purchase Card Industry Standard (PCI) and Health Insurance Portability and Accountability Act (HIPAA) across all departments and locations. They will lead the external audit process. The Information Security Manager is a proven thought leader and problem solver, as well as, an effective internal consultant, who will regularly advise business leaders on information security risk issues. To perform this job successfully, an individual must be able to perform the Duties and Responsibilities below

Director of Enterprise Customer Success

Datadog
Greater Boston Area
3 days ago
+39
Manage, lead, mentor and train a team of up to 8 Customer Success Managers. Help team proactively build relationships with customers to achieve loyalty and revenue growth. Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Identify processes to ensure smooth transition and on-boarding experience for Enterprise customers.

Regional Manager - Northeast

Getaround
Greater Boston Area
4 days ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
4 days ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,276
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $71,757
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software
+7
Marketing Tech, Sales

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