Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

125

Senior Director, Organizational Success

Toast
Greater Boston Area
18 hours ago
+45
We are looking for the Senior Director of Organizational Success to join the People & Culture leadership team at Toast located in our headquarters in Boston. S/he will be a thought partner across the Toast leadership team in creating and iterating on organizational models and practices that ensure Toast exceeds its scaling and growth goals over the course of the coming years. S/he will pioneer principles and strategies that enhance organizational effectiveness, identify gaps in capabilities within all major functions, institute decision-making frameworks and cross-functional operating models, and create and help implement robust management routines. In short, this person will make Toast a more effective operation for all employees.

Restaurant Success Manager - Inside

Systems Solutions Architect

Post-Live Services Coordinator

Director of Partner Outsourcing

Executive Assistant

Director of Global IT Support

Director, Corporate Development & Strategy

Load 4 more jobs8 jobs at Toast

Health Guide

Firefly Health
Greater Boston Area
23 hours ago
The Health Coordinator will be responsible for ensuring that the goals of each patient are met in a timely fashion. You will work closely with our team of Physicians and Nurse Practitioners to help patients create and reach their health milestones in a realistic time frame. You will work largely within Firefly’s in-house technology platform to communicate regularly with patients, keep them on track to meet their goals, understand their needs, and solve problems that arise. 

IT Administrator

RightHand Robotics
Somerville
1 day ago
+37
In order to deliver the future of robotic piece-picking, RightHand Robotics needs to have our IT systems up and running smoothly at all times. We are looking for someone to own our in-house technical support. This requires someone who has at least 5 years experience in this kind of role, obsessive attention to detail, and excellent written and verbal communication skills. If you are excited to help keep a team running smoothly and love new technology, we want you to join our team.

Customer Support Lead

RightHand Robotics
Somerville
1 day ago
+37
We are seeking a self-motivated Customer Support Lead to join our Deployment & Support team. Your primary responsibility will be to manage and lead the front line customer support team. You will have the opportunity to help build the Support organization from the ground up.

Principal Information Security Engineer / Analyst

Carbon Black
Greater Boston Area
1 day ago
+52
Act as a liaison to our centralized Security Operations and Product Security organizations and be a strong conduit for open lines of communication. Digest requirements and regulatory needs from the business and transform them into actionable plans for changes in policy, procedure, documentation. Ensure adherence to existing security plans and policies, adjusting as necessary for compliance and internal processes. Collaborate across the organization to help solve complex security problems. Work with our Tech Enablement engineers to evolve our security posture through implementation of new, cutting-edge engineering designs. Assist in planning for and participating in incident response as required. collaborate with product teams to address application security questions and issues. Clearly communicate the security plan – including the risks and controls in place for key stakeholders.

Frontline Technical Support Engineer

Senior Network Engineer

Federal Operations Director

Business Operations Manager - Technical Services

Renewal Specialist

Program and Operations Manager - Customer Support

Load 3 more jobs7 jobs at Carbon Black

Technical Support Specialist

SmartSense by Digi
Greater Boston Area
1 day ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Customer Care Representative

Owl Labs
Somerville
1 day ago
+11
Owl Labs is hiring a Sales Representative to join the Owl Labs Sales and Customer Success team. This is a perfect role for someone looking to accelerate their career quickly in a startup environment. This person will be responsible for talking with leads and customers via chat, email, and phone to answer questions and encourage sales. This person will have the opportunity to build a book of customers and will be responsible for managing those accounts over time.

Technical Support Representative

Bevi
Greater Boston Area
1 day ago
+28
Technical Service Representatives (TSRs) at Bevi field calls, e-mails, and chat inquiries from potential and existing customers and partners, answer straightforward (Tier 1) inquiries and questions, and forward advanced (Tier 2) issues to Finance, Order Management, Sales, Technical Support, and other teams within Bevi. TSRs ensure that all inbound inquiries are documented in a clear and quantifiable manner, use existing resources (documents, videos, etc) and tools (ERP, ticketing system, etc) to answer and resolve questions on all matters related to Bevi. TSRs also field advanced issues and inquiries, ensure that they are fully documented, and escalate them to advanced resources within Bevi for resolution. In this metric-driven role TSRs are responsible for ensuring that all stakeholders with inbound inquiries have a timely, efficient, and effective interaction with Bevi.

Executive Assistant to the CEO

Solstice
Cambridge
1 day ago
+20
As the Executive Assistant to Steph Speirs, our CEO and co-founder, you will play a critical role in helping her be more effective by being the calm, capable coordinator of the many moving pieces required for her to lead our fast-paced team. This critical role will ensure Solstice’s success by building and implementing systems for seamless scheduling, logistics management, and administrative tasks. Working with Steph, you will assist Solstice in driving our mission forward as we grow and change. You will be the grease that keeps the wheels turning, ensuring there are no loose ends, no pieces falling through the cracks, and no improvements left unmade. The right candidate is a “people person” who cares deeply about maintaining a collaborative company culture and achieving superior performance, and who possesses extraordinary attention to detail and thrives when wearing multiple hats. You’ll work directly with our co-founders and gain an intimate understanding of what it takes to run a startup, while interacting with every team in the organization to handle exciting initiatives that improve our culture and workplace. 

Senior Manager, Menu Support

ezCater
Greater Boston Area
1 day ago
+30
Lead & Hire. You’ll manage our menu support team and create a hiring plan to keep up with our growth. Invent. You’ll design & manage core workflows, discover untapped opportunities, and connect your team with their mission and with company objectives. Coach. You’ll foster a team environment of aiming higher, learning, and constant improvement of the menu craft.  Analyze. You’ll be managing multiple queues, from inbound support tickets to menu onboarding workflows, and will analyze data to drive productivity.  Collaborate. Teamwork makes the dream work, and we’re looking for someone who will bring the ideas of their team to life. 

Director of Customer Service Insights and Metrics

Customer Service Representative

Customer Service Representative (Overnight)

Delivery Operations Manager

Load 1 more jobs5 jobs at ezCater

Director, Pricing & Monetization

Flywire
Greater Boston Area
1 day ago
+26
Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback, and running thoughtful tests. Execute new pricing tools/strategies in collaboration with product team to increase customer conversion, retention and revenue. Become an expert with respect to pricing and cost related matters for the entire organization. Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective. Execute strategies to reduce risk associated with movements in FX market. Optimize existing FX risk management processes to reduce risk and improve KPIs. Manage external partnerships with FX vendors. Work in close collaboration with other key members of Global Payments team to ensure success of Pricing & FX function.

Manager, Solution Services

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager, Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Solution Implementation Manager

Smartsheet
Greater Boston Area
1 day ago
As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch...

Facilities and Office Manager

SmartBear
Somerville
1 day ago
+26
Due to massive growth and market success, SmartBear is continuing to hire employees rapidly to scale our company globally. The Facilities & Office Manager is responsible for maintaining the effective day to day functions of the SmartBear Headquarters Office Space in Somerville, MA. This role sits within the IT & Facilities team and reports to the Director, Global IT. Success in this role is demonstrated by meticulous management of the office space, vendors, and promoting a positive work environment.

Senior Executive Assistant - Business Group Suppor…

MassMutual
Greater Boston Area
1 day ago
+13
In this multi-faceted role, the Senior Business Assistant will take initiative and operate in an autonomous proactive way; utilizing a strong, proactive, multi-tasking approach to anticipate and fulfill both executive and business support needs. The assistant will be an active and critical member on the team, involved in coordinating, planning, reporting and communicating as well as helping with all client facing activities.

Client Engagement Manager

Head of Strategic and Competitive Risk

Executive Liasion

SmartSense Technical Analyst

SmartSense by Digi
Greater Boston Area
1 day ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
1 day ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Request for Proposal (RFP) Coordinator

Interactions
Greater Boston Area
1 day ago
+20
We are looking to hire a Request For Proposal (RFP) Coordinator to support the sales, solution consulting, and customer success teams in fulfilling inbound requests for information and documentation associated with competitive bids (e.g. RFI’s & RFP’s), IT Security Questionnaires, Vendor Surveys and other requests from clients and prospective clients.

Manager of Customer Operations

Klaviyo
Greater Boston Area
2 days ago
+42
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Product Expert - Full-time/Flex (Boston)

Onboarding Specialist (Boston)

Director of Support

Customer Support, Manager

Manager, Customer Success (Boston)

Load 2 more jobs6 jobs at Klaviyo

Developer Support Engineer II

DigitalOcean
Greater Boston Area
2 days ago
We are looking for a Developer Support Engineer to join our Developer Support Core team. Reporting to the Manager of Support for Core, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocating for their needs. As a Developer Support Engineer focused on providing exceptional support for our Core (Compute, Storage, and Network) offering, and through engagement and collaboration with our Core, Product, and Engineering teams, you’ll have the opportunity to connect with and directly impact each customers' experience and journey on our platform.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,729
Min: $36K
Max: $83K
Office Manager $53,160
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,141
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $89,007
Min: $39K
Max: $148K
Senior Business Analyst $89,794
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $130,650
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+52
Information Technology, Security
+42
Big Data, Marketing Tech
+16
3D Printing, Hardware

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