Edtech Jobs Boston

As an Email marketing manager, your role is to create a trusted relationship with our users through email and mobile campaigns and inform them about our online live courses, new products and events. Ultimately, you should be able to promote our brand and ensure our customers stay in touch with our company updates.

edX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends. 

Design, develop, deploy, and support scalable software systems. Collaborate with Product Management, UX and BI to understand business problems, and identify solutions. Build and maintain operationally viable solutions throughout its life cycle. Support the open source community. Committed to own your code and supporting the customer facing environment. Value teamwork, cutting edge technology and a vibrant innovative atmosphere to work in.

As a member of our small team, we expect that you will lead significant and critical efforts around demand generation, customer acquisition, and revenue growth. There is no established playbook for successful “B2B” marketing in education, and we hope you will share our eagerness to learn from other industries and constantly experiment.

Provide a welcoming, delightful, and supportive experience for all nannies. Promptly schedule and complete all phone screens and onsite interviews. Ensure our nannies represent the top 5% of caregivers nationwide . Collect detailed references from candidates. Gather feedback from all applicants (hired or not) to reflect on recruiting processes. Own an efficient and effective onboarding process for hired nannies. Provide new-hire information and collect all required documents within the nanny’s first week. Use parent input to be a part of the decision making for nanny placement. Ensure our recruiting strategy is scalable. Enable the team’s efforts to continually improve sourcing plans and recruiting processes. Proactively identify and resolve bottlenecks.

- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

- Work with families to understand the specifics of their situation and what their childcare needs are. - Communicate CozyKin’s value and how our service addresses their needs to close the sale. - Build long-term relationships and establish trust with each family engage with. - Gather feedback from all families (moving forward or not) to reflect on enrollment processes. - Promptly complete all meetings, follow ups, and reminders.

-Measure satisfaction of families through regular care ratings checks. -Identify areas for improvement that systematically improve family experience. -Proactively implement systems & processes to improve experience. -Collect care ratings to gather direct feedback from families about their ongoing care. -Use insight from care ratings and other feedback to continually improve quality of care and family on boarding. -Create checklists and SOPs to ensure standardization of care across shares. -Facilitate family circles and neighborhood groups. -Encourage and organize meetups for current familiesIncorporate delightful moments for milestones or holidays. -Coordinate with other teams to drive outreach through community events.

CozyKin is growing 10x each year, and you can be pivotal to this growth. As Head of Finance, you will work directly in partnership with our CEO & senior executive team to develop and drive our financial strategy. Dig into our unit economics, make strategic tradeoffs and investments, and empower our team to continue our unicorn-level growth.

-Drive match identification across all families. -Analyze matching rates across our customers and geographies. -Propose operational changes and marketing investments to increase matching rates. -Understand and weigh tradeoffs in matching success and unit economics to guide matching process (e.g. increasing or decreasing gaps in care start dates between pairs of families). -Collaborate with service, product, and engineering team to increase efficacy and efficiency of matching with technology & automation.

1.) You will relentlessly source, negotiate, and close business development deals, building strong relationships with partners along the way. You pitch, tour and close partnerships across Boston and are responsible for bringing CozyKin's childcare to the parents that need it. 2.) You will provide ongoing support to foster relationships with our strategy partnerships, including frequent check-ins and an in-person mini-orientation of CozyKin with key team members.  3.) You will recruit, hire, train, track and inspire a team of part-time marketing consultants and parent-customer ambassadors in order to deepen our relationship and reach to the local communities.  4.) Design, orchestrate and pitch compelling partnership presentations with the field team and key partners, positioning our service as a win-win partnership. 5.) Execute expansion strategy that builds on the company’s existing partner base and engaged parent community. 6.) Manage the partnership pipeline and funnel, providing ongoing transparency on the status of all opportunities and new partnerships in the pipeline to the rest of the team. 7.) Onboard, build and promote strong, long-lasting partnerships with channel distribution channels, e.g. OBGYN, property managers and baby retailers. 8.) Forecast channel sales and acquisition costs in collaboration with the management team.

CozyKin is looking for someone whose pride and joy is providing the very best care to little ones. We specialize in caring for infants and toddlers (ages 0-6) in groups of 2-3, which means our nannies are able to provide the personalized care each child needs along with the socialization that helps them thrive. Our care is based on Montessori (a baby-led style of learning) so our nannies need to be passionate teachers who love encouraging and guiding learning in little ones. Socialization and exploration are also key components of our care, which means trips to local parks, museums and nanny meetups are part of the weekly routine.

As our first Director of Trust & Safety, you will play a critical role in developing policies and processes to build and maintain trust on the CozyKin platform. You will partner with key stakeholders across Legal, Customer Experience, Marketing, Product, and Engineering to ensure quality care for our children, and safe interactions for our families and nannies. You will have the opportunity to build out and manage a team as we continue to expand throughout the US.

CozyKin is looking for a Payroll Administrator to join the Accounting and Finance team. In this position, you will be responsible for administering payroll and benefits for a rapidly growing team. You will work cross-functionally with managers at our Headquarters as well as Care Management for the Nannies to make sure that payroll and benefits are perfect every week. This is an excellent opportunity for someone to come in and own the HR, benefits administration, and payroll process, strategy, and execution. You will be exposed to labor regulations, benefits, childcare and technology, finance, fundraising and what a rapidly growing start-up is like! This role has the ability to grow and evolve into a team as the company grows, and payroll and benefits need to be administered in multiple states for hundreds, if not thousands, of employees.

Application Management: Oversee the use of various applications and platforms to produce data for the sales team. By evaluating data, ensure the success of an application or implement a new solution if the evaluation yields unsatisfactory results. Data Management: Manage and evaluate data to determine the effectiveness of a process. Project Management: Own key marketing and sales initiatives, working cross-functionally to build, implement, measure and improve efforts. Sales Forecasting: Recognizing past trends and predict how current initiatives will impact upcoming sales. Forecast sales on a monthly basis. Territory and Rep Analysis: Understand conversion by geography and rep performance. Training: Continually improve our training processes for new reps. Sales Strategy: Have input to the sales strategy and future goals for a sales team.

Define and execute the marketing strategy to attract talent to CozyKin. Create a steady stream of social media content while noting performance metrics to experiment and test new content ideas. Own the employer branding efforts and create compelling stories for our candidates. Analyze the results of digital ad campaigns and listings to make them convert better over-time and more cost effectively. Research new advertising channels that we can work with to grow our inbound application numbers. Work with the Head of People to develop Diversity & Inclusion strategy.

- Be an early leader of the engineering team. - Collaborate with the product team to establish scope, priority, and schedule of product deliverables. - Help to define the vision of the engineering organization and drive developer productivity. - Work on general architecture, API development, frontend, and backend applications.

Description CozyKin is looking for a designer who can own and develop the visual design of our online platform. You will create designs that will not only define our technology product, but that we can use to make our collateral and materials consistent with our tech experience. Responsibilities -Drive the visual component of tech experience and business collateral - Put your experience in mobile and responsive design to use - Work using input

Is collaboration your middle name? Do you have a keen eye for user experience? Are you CozyKin's next Product Manager?! About the role... Help lead the vision for the next iteration of CozyKin as we continue to scale into new cities! You will convert innovative ideas into reality by collaborating with various teams and build scalable solutions with technology to improve the customer experience for families. Your responsibilities will include... P

Description CozyKin is looking for an experienced Marketing Lead who can own the customer story for CozyKin while meticulously unpacking the key levers for growing our business. Responsibilities -Define and execute the marketing strategy for CozyKin -Own the brand and create compelling stories for our users -Drive and track end-to-end acquisition, engagement and retention -Champion user needs for Product and Platform -Test, prioritize and launch