2019 Customer Support Manager Salary Boston | Built In Boston
Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
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QA Analyst
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Recruiter
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Scrum Master
Security Engineer
Senior Accountant
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Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Boston
Boston

Customer Support Manager salary in Boston

Average Base Salary in Boston

$52,286
$1,000
Additional Cash Compensation
$53,286
Total Compensation
Median: $52K
Min: $42K
Max: $67K

How Much Does a Customer Support Manager Make in Boston?

The average salary for a Customer Support Manager in Boston is $52,286. The average additional cash compensation for a Customer Support Manager in Boston is $1,000. The average total compensation for a Customer Support Manager in Boston is $53,286. Customer Support Manager salaries are based on responses gathered by Built In Boston from anonymous Customer Support Manager employees in Boston.

Boston by the numbers

1,549
Total number of Tech companies in Boston
37,006
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Boston is between $40k - $50k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $52,667 on average.

Customer Support Manager Salary by gender

Customer Support Manager Salary by Years of Experience

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,225
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Business Analyst $73,195
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Client Success Manager $75,192
Min: $45K
Max: $130K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Customer Support Manager jobs in Boston
8

Customer Support

Greater Boston Area
1 day ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Customer Support Engineer

Cambridge
2 days ago
+23
Troubleshoot and resolve technical support issues for MineralTree’s customers and bank partners. Accurately document cases, including customer comments, proper categorization of calls and describing successful resolution. Work directly with customers to provide regular updates regarding outstanding tickets. Escalate unresolved support issues to MineralTree’s Engineering team. Work collaboratively with team members in other functions, such as engineering and customer success, communicating customer feedback. Maintain and grow MineralTree’s knowledge database to ensure there is a future record of customer issues and “how to” resolve these with step by step instructions.

Customer Support Analyst

Greater Boston Area
5 days ago
+15
The Customer Support Analyst is an integral part of the Customer Support team, focused on ensuring the health and success of each client account after they’ve implemented Kyruus products. This individual will work closely with the Account Management, Implementation, and Engineering teams at Kyruus as well as interfacing directly with our clients. This is an exciting opportunity for professionals who are interested in applying their customer service, project management, and technical expertise on a daily basis. You will gain unique exposure to leading healthcare organizations while working closely with our account teams to support our customers’ strategic objectives.

Customer Support Engineer

Greater Boston Area
6 days ago
Most of your time will be spent doing things like: debugging an Appcues implementation within a React app, customizing a customer’s Appcues theme with CSS, or fixing broken CSS selectors to get a flow live before a tight deadline. That being said, every person on the support team spends 20% of their time out of the queue working on initiatives and projects to help propel our support strategy into the future, and you will be no different. You will become an essential voice for our mission and drive happiness for customers and our audience at large both in and out of the inbox.

Customer Support Associate

Greater Boston Area
1 week ago
+21
Approach each user’s issue empathetically and work with them towards a resolution. Communicate with our user base across all channels, such as email, technical writings, social media, etc. Troubleshoot issues reported by our user base. Contribute to our Help Center and enable our users with the tools and knowledge they need to succeed. Work with the QA and Product teams to identify and triage bugs and user pain points. Assist in continuously re-evaluating and evolving team processes and how we can continue to do better for our users and our team.

Customer Support Representative

Greater Boston Area
1 week ago
+33
SimpliSafe is a young, entrepreneurial company, seeking outstanding individuals to join our growing team. We design, manufacture, and retail a line of state-of-the-art wireless home security systems. While the security industry sells people outdated, overpriced security systems that come with sneaky 3-year contracts, SimpliSafe offers a refreshing no-contract, affordable, and ridiculously easy to install home security solution. Visit http://SimpliSafe.com to learn more.

Customer Support Manager

Greater Boston Area
1 week ago
+21
Mentor/teach any new employees & current staff. Spearhead training of new employees. Maintain an up-to-date bug list & known issue section. Communicate with our user base across all channels, such as social media, email, technical writings, etc... Maintain an up-to-date Help Center to enable our users with the tools they need to succeed. Work with the QA & Product teams to identify and triage bugs & user pain points. Coordinate with QA & Product teams to ensure customer needs are represented in product decisions. Work directly with engineers when necessary to troubleshoot bugs. Organize & categorize tickets into bugs/known issues. Reproduce & verify any customer complaints.

Customer Support Associate

Greater Boston Area
1 week ago
+15
edX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends. 

Recent Customer Support Manager salaries in Boston

$56,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $56,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Boston
$50,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $50,000
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $48,000
500+ Employees
Boston
$67,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $67,000
500+ Employees
Boston
$60,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $60,000
500+ Employees
Boston
$43,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $43,000
500+ Employees
Boston
$42,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $42,000
500+ Employees
Boston
Salaries//Operations//Customer Support Manager
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