2019 Customer Support Manager Salary Boston (Updated Daily) | Built In Boston
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Customer Support Rep
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Desktop Support
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Customer Support Manager salary in Boston

Average Base Salary in Boston

Additional Cash Compensation
Total Compensation
Median: $58K
Min: $42K
Max: $95K

How Much Does a Customer Support Manager Make in Boston?

The average salary for a Customer Support Manager in Boston is $57,625. The average additional cash compensation for a Customer Support Manager in Boston is $10,500. The average total compensation for a Customer Support Manager in Boston is $68,125. Customer Support Manager salaries are based on responses gathered by Built In Boston from anonymous Customer Support Manager employees in Boston.

Boston by the numbers

Total number of Tech companies in Boston
Total number of tech users on Built In Boston

Customer Support Manager jobs in Boston

Customer Support Specialist

1 week ago
Remotely support users in learning the ins and outs of 3D printing. Keep customers ridiculously happy. Print in 3D to your heart’s content.

Customer Support Manager

Greater Boston Area
1 week ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Customer Support, Manager

Greater Boston Area
1 week ago
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Program and Operations Manager - Customer Support

Greater Boston Area
1 week ago
The Global Customer Support team culture is casual, yet high energy. We are passionate about our solution and loyal to our customers, each other, and Carbon Black. We value, efficiency, technical accuracy, high touch customer service, and most of all, making our customers successful with our product. We are seeking a Program and Operations Manager who not only embraces these attributes, but will bring a new perspective in our approach to creating business solutions and implementing global change… and have fun too!

Customer Support

Greater Boston Area
1 week ago
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Customer Support Engineer

Greater Boston Area
2 days ago

Customer Support Engineer

2 days ago
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

Manager, Customer Support

Greater Boston Area
2 days ago

Customer Support Representative - Logistics

Greater Boston Area
4 days ago
Love dogs? This is the place for you! About usDiscover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of

Customer Support Engineer

Greater Boston Area
5 days ago
As a Customer Support Engineer, you will take the lead in working with Cloud and Enterprise accounts handling the issues raised through the ticketing system (Zendesk). You will triage and troubleshoot incoming requests, keep the customer informed and engage engineering as needed. On a daily basis you will enjoy collaboration with the top data scientists. Questions related to user account management, application usage and platform operations. 

Customer Support Team Lead

Greater Boston Area
6 days ago
The Billing Support Team Lead will oversee a team of individuals responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments to develop and facilitate processes that can scale with growth. They will be relied upon to identify trends and common issues that can be resolved with education, process, and system changes. 

Senior Customer Support Manager

Greater Boston Area
1 week ago
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Boston is between $40k - $50k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 51-200 employees, earning $72,500 on average.

Customer Support Manager Salary by gender

Customer Support Manager Salary by Years of Experience

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,276
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,111
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $71,757
Min: $43K
Max: $130K
Business Analyst $72,596
Min: $43K
Max: $114K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Recent Customer Support Manager salaries in Boston

Yearly Salary
A Customer Support Manager reported a yearly salary of $95,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
51-200 Employees
Yearly Salary
A Customer Support Manager reported a yearly salary of $56,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
500+ Employees
Yearly Salary
A Customer Support Manager reported a yearly salary of $50,000
51-200 Employees
Yearly Salary
A Customer Support Manager reported a yearly salary of $48,000
500+ Employees
Yearly Salary
A Customer Support Manager reported a yearly salary of $67,000
500+ Employees
Yearly Salary
A Customer Support Manager reported a yearly salary of $60,000
500+ Employees
Yearly Salary
A Customer Support Manager reported a yearly salary of $43,000
500+ Employees
Yearly Salary
A Customer Support Manager reported a yearly salary of $42,000
500+ Employees
Salaries//Operations//Customer Support Manager