2019 Customer Support Manager Salary Boston (Updated Daily) | Built In Boston
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Boston
Boston

Customer Support Manager salary in Boston

Average Base Salary in Boston

$57,625
$10,500
Additional Cash Compensation
$68,125
Total Compensation
Median: $58K
Min: $42K
Max: $95K

How Much Does a Customer Support Manager Make in Boston?

The average salary for a Customer Support Manager in Boston is $57,625. The average additional cash compensation for a Customer Support Manager in Boston is $10,500. The average total compensation for a Customer Support Manager in Boston is $68,125. Customer Support Manager salaries are based on responses gathered by Built In Boston from anonymous Customer Support Manager employees in Boston.

Boston by the numbers

1,614
Total number of Tech companies in Boston
42,519
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Boston
10

Customer Support Advocate

Greater Boston Area
3 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Customer Support Engineer

Greater Boston Area
1 week ago
+20
Experience with Linux - Command Line and Git is important. Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models. Site development and/or PHP development. Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole. Excellent interpersonal and communication skills.

Customer Support

Greater Boston Area
2 days ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Customer Support Lead

Greater Boston Area
1 day ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Customer Support Engineer

Greater Boston Area
6 days ago
Most of your time will be spent doing things like: debugging an Appcues implementation within a React app, customizing a customer’s Appcues theme with CSS, or fixing broken CSS selectors to get a flow live before a tight deadline. That being said, every person on the support team spends 20% of their time out of the queue working on initiatives and projects to help propel our support strategy into the future, and you will be no different. You will become an essential voice for our mission and drive happiness for customers and our audience at large both in and out of the inbox.

Customer Support Engineer

Cambridge
1 week ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

Customer Support Associate

Greater Boston Area
1 week ago
+15
EdX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends.

Customer Support Manager

Greater Boston Area
1 week ago
+21
Mentor/teach any new employees & current staff. Spearhead training of new employees. Maintain an up-to-date bug list & known issue section. Communicate with our user base across all channels, such as social media, email, technical writings, etc... Maintain an up-to-date Help Center to enable our users with the tools they need to succeed. Work with the QA & Product teams to identify and triage bugs & user pain points. Coordinate with QA & Product teams to ensure customer needs are represented in product decisions. Work directly with engineers when necessary to troubleshoot bugs. Organize & categorize tickets into bugs/known issues. Reproduce & verify any customer complaints.

Customer Support Specialist - Full-Time

Greater Boston Area
4 days ago
+25
PlacePass’s exceptional Customer Success team helps make customers' trips seamless and memorable by providing exceptional support through phone, email, and chat. Overview: At PlacePass, we believe that the most important things in life aren’t things at all, and celebrate the power of travel to connect, inspire, educate, and empower. Since our founding in 2016, we have been building the world’s largest e-commerce marketplace for in-destination

Customer Support Specialist / Temp to Hire

Cambridge
1 week ago
+23
On our technical support team, you will have a great opportunity to learn how to help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist customers with product support while demonstrating the highest level of customer service. This is a full-time temporary opportunity, and given the fast growth MineralTree is seeing there could be potential for a longer term role with our company.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Boston is between $40k - $50k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 51-200 employees, earning $72,500 on average.

Customer Support Manager Salary by gender

Customer Support Manager Salary by Years of Experience

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,808
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $60,667
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Client Success Manager $72,900
Min: $43K
Max: $130K
Business Analyst $73,020
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,111
Min: $48K
Max: $110K
Operations Manager $88,933
Min: $39K
Max: $148K
Senior Business Analyst $91,110
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Recent Customer Support Manager salaries in Boston

$95,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $95,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Boston
$56,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $56,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Boston
$50,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $50,000
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $48,000
500+ Employees
Boston
$67,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $67,000
500+ Employees
Boston
$60,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $60,000
500+ Employees
Boston
$43,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $43,000
500+ Employees
Boston
$42,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $42,000
500+ Employees
Boston
Salaries//Operations//Customer Support Manager