2019 Customer Support Rep Salary Boston (Updated Daily) | Built In Boston
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Customer Support Manager
Customer Support Rep
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Director of Analytics
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Boston
Boston

Customer Support Rep salary in Boston

Average Base Salary in Boston

$46,860
$4,333
Additional Cash Compensation
$51,193
Total Compensation
Median: $47K
Min: $36K
Max: $83K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $46,860. The average additional cash compensation for a Customer Support Rep in Boston is $4,333. The average total compensation for a Customer Support Rep in Boston is $51,193. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

1,935
Total number of Tech companies in Boston
53,211
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Boston
27

Technical Support Specialist

Greater Boston Area
1 day ago
+11
The Technical Support Specialist will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Customer Support Manager

Greater Boston Area
1 week ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Customer Support, Manager

Greater Boston Area
1 week ago
+42
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Program and Operations Manager - Customer Support

Greater Boston Area
1 week ago
+52
The Global Customer Support team culture is casual, yet high energy. We are passionate about our solution and loyal to our customers, each other, and Carbon Black. We value, efficiency, technical accuracy, high touch customer service, and most of all, making our customers successful with our product. We are seeking a Program and Operations Manager who not only embraces these attributes, but will bring a new perspective in our approach to creating business solutions and implementing global change… and have fun too!

Customer Support Specialist

Somerville
6 days ago
+16
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Product Support Specialist

Greater Boston Area
5 days ago
+43
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Help Desk Analyst

Greater Boston Area
1 week ago
+45
The Help Desk Analyst will provide rockstar tech support for Toast employees in a fast paced, and exciting environment, while participating in various projects and initiatives. This is primarily a desk-side support “IT Generalist” role with some remote support involved.

Technical Support Representative

Greater Boston Area
5 days ago
+28
Technical Service Representatives (TSRs) at Bevi field calls, e-mails, and chat inquiries from potential and existing customers and partners, answer straightforward (Tier 1) inquiries and questions, and forward advanced (Tier 2) issues to Finance, Order Management, Sales, Technical Support, and other teams within Bevi. TSRs ensure that all inbound inquiries are documented in a clear and quantifiable manner, use existing resources (documents, videos, etc) and tools (ERP, ticketing system, etc) to answer and resolve questions on all matters related to Bevi. TSRs also field advanced issues and inquiries, ensure that they are fully documented, and escalate them to advanced resources within Bevi for resolution. In this metric-driven role TSRs are responsible for ensuring that all stakeholders with inbound inquiries have a timely, efficient, and effective interaction with Bevi.

Technical Support Specialist

Greater Boston Area
1 day ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

IT Support Specialist

Greater Boston Area
3 days ago
+21
Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, grow healthy food for all, and conserve resources for future generations. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on

IT Support Specialist

Greater Boston Area
1 week ago
+15
You’ll be the primary point of contact for IT support related matters at edX. This will involve in-person, support ticket, and occasional phone based support as needed to keep our company running. You’ll work closely with members of the IT, Business Systems, and DevOps teams to escalate and resolve issues. You’ll build relationships with new hires when you on-board them and support them throughout their tenure at edX. You’ll continually learn new things and provide strategic feedback to IT management about what’s happening on the ground based on end-user needs and support trends.

Dental Technical Support Specialist

Somerville
1 week ago
+16
Be the first point of contact for our dental users to teach our printing technology, identify problems, and create solutions. Communicate and provide these solutions with Formlabs users through phone, email, or chat. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 500+ employees, earning $50,556 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $52,938 and the average Customer Support Rep salary for men is $50,000.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $64,500. The average salary for <1 year of experience is $46,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,860
Min: $36K
Max: $83K
Office Manager $53,332
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $59,000
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,556
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,203
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,373
Min: $39K
Max: $148K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $131,000
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

+40
Fintech, Software
+26
Fintech, Payments
+37
Sharing Economy, Transportation

Skills that affect Customer Support Rep salaries in Boston

1
Customer Support
8% have this skill
2
Office Management
3% have this skill
3
IT Support
3% have this skill
4
Team Training & Development
3% have this skill
5
Business Operations
3% have this skill
6
Account Management Ops
2% have this skill

Recent Customer Support Rep salaries in Boston

$49,000
Yearly Salary
A Client Services Analyst reported a yearly salary of $49,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Specialist reported a yearly salary of $48,000 with +$2,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
201-500 Employees
Boston
$50,000
Yearly Salary
A Customer Support Associate reported a yearly salary of $50,000
3-5 Years of Experience
Male
51-200 Employees
Boston
$70,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $70,000
7+ Years of Experience
Female
201-500 Employees
Boston
$57,500
Yearly Salary
A Customer Support Rep reported a yearly salary of $57,500
1-3 Years of Experience
Female
500+ Employees
Boston
$45,000
Yearly Salary
A Customer Support Representative reported a yearly salary of $45,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
$44,500
Yearly Salary
A Customer Success Ninja reported a yearly salary of $44,500
1-3 Years of Experience
Female
500+ Employees
Boston
$59,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $59,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
$46,000
Yearly Salary
A Customer Support reported a yearly salary of $46,000
< 1 Year of Experience
Female
500+ Employees
Boston
$53,500
Yearly Salary
A User Advocate reported a yearly salary of $53,500
1-3 Years of Experience
Female
51-200 Employees
Boston
Salaries//Operations//Customer Support Rep