2019 Customer Support Rep Salary Boston | Built In Boston
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Business Development Manager
Business Development Representative
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Business Intelligence Developer
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Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
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Data Scientist
Design Director
Desktop Support
DevOps Engineer
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Director of Analytics
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Technical Support
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Visual Designer
Boston
Boston

Customer Support Rep salary in Boston

Average Base Salary in Boston

$45,225
$8,000
Additional Cash Compensation
$53,225
Total Compensation
Median: $45K
Min: $36K
Max: $83K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $45,225. The average additional cash compensation for a Customer Support Rep in Boston is $8,000. The average total compensation for a Customer Support Rep in Boston is $53,225. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

1,549
Total number of Tech companies in Boston
37,006
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 500+ employees, earning $50,429 on average.

Customer Support Rep Salary by gender

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $59,000. The average salary for <1 year of experience is $46,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,225
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Business Analyst $73,195
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Client Success Manager $75,192
Min: $45K
Max: $130K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Customer Support Rep jobs in Boston
20

Desktop Support Specialist

Greater Boston Area
1 week ago
+26
We, at Flywire, our looking for a self-motivated IT professional to provide IT support at our Boston headquarters. You, along with other members of the Boston and Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from assisting with strategy to handling individual requests.

Customer Support Representative

Greater Boston Area
1 week ago
+33
SimpliSafe is a young, entrepreneurial company, seeking outstanding individuals to join our growing team. We design, manufacture, and retail a line of state-of-the-art wireless home security systems. While the security industry sells people outdated, overpriced security systems that come with sneaky 3-year contracts, SimpliSafe offers a refreshing no-contract, affordable, and ridiculously easy to install home security solution. Visit http://SimpliSafe.com to learn more.

Product Support Specialist

Greater Boston Area
1 week ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Help Desk Technician II

Watertown
1 week ago
+25
Markforged is looking for a Help Desk Technician focused on internal tools training to join our Technology Operations team. The goal of the Technology Operations team is to provide effective technologies and quality services that seamlessly integrate into the daily workflows of Markforged employees to enhance productivity, safeguard information, and scale in a cost-effective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. You will report to the Director of IT and will work alongside all aspects of Markforged.

Customer Support

Greater Boston Area
1 day ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Customer Service Ninja

Greater Boston Area
5 days ago
+19
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Customer Service Specialist

Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

IT Support Specialist

Cambridge
5 days ago
+23
Aurora Flight Sciences (Boeing Subsidiary), is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Cambridge, MA. IT Client Support Technician will work with Aurora teams to provide and support the IT equipment and services they need. We treat Aurora employees as our customers and provide timely, accurate, and professional support. A successful Client Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a scope of IT software, hardware, and networking disciplines.

Technical Support Specialist

Greater Boston Area
1 week ago
+45
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Technical Support Specialist

Greater Boston Area
1 week ago
Provide remote technical support to Partners in all regions on machine installations, preventative maintenance and troubleshooting problems related to any Bevi units in the field. Drive toward achieving performance measurements (KPIs) for partner service and help the organization meet related targets. Field all inbound email and phone support requests and triage to appropriate Bevi service teams. Keep a detailed service log of all Bevi support tickets in order to chronicle the top Bevi field issues. Regularly monitor Bevi Dashboard to ensure each partner is properly servicing their Bevi units.

Engineering Support Specialist

Greater Boston Area
1 week ago
+51
We are looking for an entry level Engineering Support Specialist to join the team in serving the needs of internal customers. The Engineering Support team monitors and maintains various pieces of the infrastructure used by these teams as they grow inside the incubator. We serve as front-line support for any problems the teams have, including triaging tickets and escalating issues as necessary. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.

Technical Support Specialist

Somerville
2 weeks ago
+11
As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Recent Customer Support Rep salaries in Boston

$59,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $59,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
$46,000
Yearly Salary
A Customer Support reported a yearly salary of $46,000
< 1 Year of Experience
Female
500+ Employees
Boston
$53,500
Yearly Salary
A User Advocate reported a yearly salary of $53,500
1-3 Years of Experience
Female
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $48,000
5-7 Years of Experience
Female
201-500 Employees
Boston
$38,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $38,000
500+ Employees
Boston
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
500+ Employees
Boston
$62,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $62,000
500+ Employees
Boston
$39,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $39,000
201-500 Employees
Boston
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
201-500 Employees
Boston
$43,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $43,000
500+ Employees
Boston
Salaries//Operations//Customer Support Rep
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