2019 Customer Support Rep Salary Boston (Updated Daily) | Built In Boston
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Boston
Boston

Customer Support Rep salary in Boston

Average Base Salary in Boston

$45,190
$8,000
Additional Cash Compensation
$53,190
Total Compensation
Median: $45K
Min: $36K
Max: $83K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $45,190. The average additional cash compensation for a Customer Support Rep in Boston is $8,000. The average total compensation for a Customer Support Rep in Boston is $53,190. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

1,614
Total number of Tech companies in Boston
42,533
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Boston
22

Desktop Support Specialist

Greater Boston Area
1 week ago
+26
We, at Flywire, our looking for a self-motivated IT professional to provide IT support at our Boston headquarters. You, along with other members of the Boston and Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from assisting with strategy to handling individual requests.

Customer Support Advocate

Greater Boston Area
3 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Customer Support Engineer

Greater Boston Area
1 week ago
+20
Experience with Linux - Command Line and Git is important. Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models. Site development and/or PHP development. Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole. Excellent interpersonal and communication skills.

Product Support Specialist

Greater Boston Area
1 week ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Customer Support Specialist - Full-Time

Greater Boston Area
4 days ago
+25
PlacePass’s exceptional Customer Success team helps make customers' trips seamless and memorable by providing exceptional support through phone, email, and chat. Overview: At PlacePass, we believe that the most important things in life aren’t things at all, and celebrate the power of travel to connect, inspire, educate, and empower. Since our founding in 2016, we have been building the world’s largest e-commerce marketplace for in-destination

Customer Support Specialist / Temp to Hire

Cambridge
1 week ago
+23
On our technical support team, you will have a great opportunity to learn how to help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist customers with product support while demonstrating the highest level of customer service. This is a full-time temporary opportunity, and given the fast growth MineralTree is seeing there could be potential for a longer term role with our company.

Help Desk Analyst

Greater Boston Area
1 week ago
+45
Respond to and troubleshoot issues reported by employees across a wide variety of technologies including laptops, peripheral devices, VOIP phones, audio-visual equipment, and software/cloud applications both onsite and remotely. Create and configure user accounts. Image and profile laptops as part of new hire onboarding. Document issues and resolution steps taken in helpdesk ticketing system.

Customer Support

Greater Boston Area
2 days ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Dental Technical Support Specialist

Somerville
3 days ago
+16
Our Dental Technical Support Specialists define the customer experience and dedicate their time to providing solutions in the CAD/CAM equipment marketplace, specifically focusing on integrating 3D printing into dental laboratories and offices.

Technical Support Specialist

Greater Boston Area
6 days ago
+45
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Technical Support Specialist

Somerville
3 weeks ago
+11
As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Customer Support Lead

Greater Boston Area
1 day ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 500+ employees, earning $49,688 on average.

Customer Support Rep Salary by gender

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $59,000. The average salary for <1 year of experience is $46,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,808
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $60,667
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Client Success Manager $72,900
Min: $43K
Max: $130K
Business Analyst $73,020
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,111
Min: $48K
Max: $110K
Operations Manager $88,933
Min: $39K
Max: $148K
Senior Business Analyst $91,110
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Recent Customer Support Rep salaries in Boston

$44,500
Yearly Salary
A Customer Success Ninja reported a yearly salary of $44,500
1-3 Years of Experience
Female
500+ Employees
Boston
$59,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $59,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
$46,000
Yearly Salary
A Customer Support reported a yearly salary of $46,000
< 1 Year of Experience
Female
500+ Employees
Boston
$53,500
Yearly Salary
A User Advocate reported a yearly salary of $53,500
1-3 Years of Experience
Female
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $48,000
5-7 Years of Experience
Female
201-500 Employees
Boston
$38,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $38,000
500+ Employees
Boston
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
500+ Employees
Boston
$62,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $62,000
500+ Employees
Boston
$39,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $39,000
201-500 Employees
Boston
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
201-500 Employees
Boston
Salaries//Operations//Customer Support Rep