2019 Director of Customer Success Salary Boston (Updated Daily) | Built In Boston
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Boston
Boston

Director of Customer Success salary in Boston

Average Base Salary in Boston

$139,725
$24,600
Additional Cash Compensation
$164,325
Total Compensation
Median: $140K
Min: $75K
Max: $190K

How Much Does a Director of Customer Success Make in Boston?

The average salary for a Director of Customer Success in Boston is $139,725. The average additional cash compensation for a Director of Customer Success in Boston is $24,600. The average total compensation for a Director of Customer Success in Boston is $164,325. Director of Customer Success salaries are based on responses gathered by Built In Boston from anonymous Director of Customer Success employees in Boston.

Boston by the numbers

1,700
Total number of Tech companies in Boston
49,250
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Boston
45

Enterprise Customer Success Manager

Greater Boston Area
5 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Customer Success Manager (Siftrock)

Greater Boston Area
5 days ago
We are looking for an entrepreneurial minded CSM to service our customers of Siftrock, a Drift product providing email reply management for marketing automation. We’re looking for someone who will not only service and develop the onboarding strategy for these customers, but who can help us in growing the overall SIftrock go-to-marketing strategy and shaping the long term success plan for our customers. 

Manager, Customer Success Management

Greater Boston Area
5 days ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of Fortune 500 brands.

Senior Customer Success Manager

Greater Boston Area
5 days ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals. 

Strategic Customer Success Manager

Greater Boston Area
5 days ago
+24
- Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. - Develop and maintain strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer. - Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth. - Partner effectively with Rapid7 teams on driving growth and addressing customer concerns efficiently and decisively - Effectively manage reactive customer requests and anticipate their needs. - Daily communication with internal and external customers. - Provide detailed reports to management regarding task and revenue activity. - Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.

Customer Success Manager

Greater Boston Area
5 days ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Customer Success Project Manager

Greater Boston Area
1 week ago
+33
Tamr Project Managers partner with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our Project Managers pride themselves on not only building good relationships within the internal team, but also within the client teams. Our ideal Project Manager is organization guru, that has ability to command respect, but at the same time has capacity for processing myriads of dependencies and outline critical paths navigating around potential bottlenecks.

Customer Success Manager

Greater Boston Area
1 week ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Operations Manager

Greater Boston Area
1 week ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Customer Success Engineer

Greater Boston Area
1 week ago
+52
Proactively identify customers who are not following best practice and are at risk technically. Partner with Customer Success Managers (CSM) using established prioritization process to conduct annual Technical Assessments with customers. Review various aspects of product configuration and implementation to identify areas of improvement. Prepare reports to provide to customer with configuration recommendations. Work collaboratively with Support, Engineering, Technical Solutions, and Professional Services teams to ensure technical health of customers. Collaborate with stakeholders on Customer Success and Sales team to strategize on customer account plans. 5-10% travel.

Customer Success Manager

Greater Boston Area
1 week ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Customer Success Manager

Greater Boston Area
1 week ago
+22
The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Boston is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $152,400 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $117,833 and the average Director of Customer Success salary for men is $148,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $144,167.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,276
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,111
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $71,757
Min: $43K
Max: $130K
Business Analyst $72,596
Min: $43K
Max: $114K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

+26
Software
+40
Fintech, Software
+26
Fintech, Payments

Skills that affect Director of Customer Success salaries in Boston

1
Account Management Ops
1% have this skill
2
Business Operations
1% have this skill
3
Operations Management
1% have this skill
4
Customer Support
1% have this skill
5
Team Training & Development
1% have this skill
6
Sales Strategy
1% have this skill

Recent Director of Customer Success salaries in Boston

$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Boston
1-5 Reports
$82,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $82,500
5-7 Years of Experience
Female
500+ Employees
Boston
$160,000
Yearly Salary
A Customer Success Director reported a yearly salary of $160,000 with +$48,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Boston
5-10 Reports
$134,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $134,000
7+ Years of Experience
Female
500+ Employees
Boston
$142,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $142,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$142,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $142,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Boston
$137,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $137,000
7+ Years of Experience
Female
500+ Employees
Boston
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
500+ Employees
Boston
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
500+ Employees
Boston
$75,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $75,000
51-200 Employees
Boston
Salaries//Operations//Director of Customer Success