2019 Technical Support Salary Boston | Built In Boston
Data + Analytics
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Account Executive
Account Manager
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
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Business Intelligence Developer
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CFO (Chief Financial Officer)
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Client Success Manager
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Creative Director
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Data Analyst
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Technical Support
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Visual Designer

Technical Support salary in Boston

Average Base Salary in Boston

Additional Cash Compensation
Total Compensation
Median: $60K
Min: $40K
Max: $109K

How Much Does a Technical Support Make in Boston?

The average salary for a Technical Support in Boston is $60,223. The average additional cash compensation for a Technical Support in Boston is $2,500. The average total compensation for a Technical Support in Boston is $62,723. Technical Support salaries are based on responses gathered by Built In Boston from anonymous Technical Support employees in Boston.

Boston by the numbers

Total number of Tech companies in Boston
Total number of tech users on Built In Boston

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
Fintech, Software
Fintech, Payments

Technical Support Salary ranges

The most common Technical Support salary in Boston is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 1-10 employees, earning $80,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $68,000 and the average Technical Support salary for men is $63,180.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $71,467.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,225
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Business Analyst $73,195
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Client Success Manager $75,192
Min: $45K
Max: $130K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Technical Support jobs in Boston

Technical Support Engineer

Greater Boston Area
1 day ago
As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Boston.

Technical Support Analyst

Greater Boston Area
7 hours ago
CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

Support Engineer, Data Platform

Greater Boston Area
4 hours ago
We’re growing quickly and are looking for a Support Engineer, Data Platform to help our engineering team in the operational support of existing and new software systems. In addition to providing day-to-day support for technologies and processes for your team, you will play a vital role is improving, expanding, and maintaining our software and infrastructure. Sound good to you? Join us.

Desktop Support Engineer

5 days ago
Our Support Engineers dig into nearly every aspect of technical life at Devoted. You’ll make sure our computers and software never stand between Devoted staff and getting the job done. You’ll be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You’ll grow in this role, and will have time to learn on your own and from our senior engineers. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers.

Senior Technical Support Engineer

Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Sr. Tech Support Engineer to join our Response Center team.   You will work alongside other members of the Response Center team and report directly to the Director of Support Services.  Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

Technical Support Engineer

1 week ago
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

IT Support

1 week ago
At Formlabs, our teams need systems running smoothly at all times. To get our best work done, we need our IT and systems to run at peak efficiency. You'll be asked to put your creativity to work to develop enduring, new solutions. You will be our in-house technical support by troubleshooting our IT issues and implementing long-term solutions. If you have a passion for technology and love to solve both short and long-term challenges, we want you to join our Systems team in IT Support.

IT Support Specialist

Greater Boston Area
5 hours ago
This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about IT, Unified Communications, Software-as-a-Service, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will provide day-to-day technical support to employees which will enable you to have a deep understanding of our network infrastructure and internal desktop systems, both software and hardware. You will install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. You will also maintain passwords, data integrity and file system security for the desktop environment. Communicating highly technical information to both technical and nontechnical personnel will be required in this role, as well as you may be asked for recommendations for new hardware and software solutions. New solutions may include acquisitions and upgrades. In addition, you will also participate in development of information technology and infrastructure projects as well as conduct training programs designed to educate computer users about basic and specialized applications. In this role you will be responsible for local help desk and remote user support for company-hosted and cloud-based services as well as interfacing with service providers, vendors, and outsourced consultants. This is a fantastic opportunity to spread your wings and do a lot for a company that is growing tremendously in two hot industries, both Cloud and UC! Do you want to be with a leading company in a growing trend that has no boundaries?

Senior IT Support Manager

Greater Boston Area
1 day ago
Run our growing Corporate IT team and build out necessary process and functionality. Manage and mentor our growing team, helping them to work through projects and keep pace with our growing organization. Support us with technology needs that help automate day-to-day support functions. Work with managers to determine the right size solutions for technology needs. Provision, maintain, and support the equipment and services that our employees use. Manage projects of various size including planning and execution of technology rollouts, migrations, etc. Manage vendor and support contracts ensuring value. Take part and lead in business continuity and disaster recovery operations. Implement security and company policies. Streamline and review existing standard operating procedures for efficiency.

IT Support Specialist

6 days ago
Aurora Flight Sciences (Boeing Subsidiary), is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Cambridge, MA. IT Client Support Technician will work with Aurora teams to provide and support the IT equipment and services they need. We treat Aurora employees as our customers and provide timely, accurate, and professional support. A successful Client Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a scope of IT software, hardware, and networking disciplines.

Technical Support Specialist

Greater Boston Area
1 week ago
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Technical Support Specialist

Greater Boston Area
1 week ago
Provide remote technical support to Partners in all regions on machine installations, preventative maintenance and troubleshooting problems related to any Bevi units in the field. Drive toward achieving performance measurements (KPIs) for partner service and help the organization meet related targets. Field all inbound email and phone support requests and triage to appropriate Bevi service teams. Keep a detailed service log of all Bevi support tickets in order to chronicle the top Bevi field issues. Regularly monitor Bevi Dashboard to ensure each partner is properly servicing their Bevi units.

Skills that affect Technical Support salaries in Boston

Customer Support
11% have this skill
IT Support
9% have this skill
Operations Management
7% have this skill
Team Training & Development
7% have this skill
Account Management Ops
7% have this skill
Business Operations
4% have this skill

Recent Technical Support salaries in Boston

Yearly Salary
A Sr. IT Support Engineer reported a yearly salary of $84,400 with +$7,500 in additional cash compensation
7+ Years of Experience
51-200 Employees
Yearly Salary
A Technology Consultant reported a yearly salary of $71,000
1-3 Years of Experience
51-200 Employees
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
51-200 Employees
Yearly Salary
A Technical Support reported a yearly salary of $80,000
7+ Years of Experience
1-10 Employees
Yearly Salary
A tech reported a yearly salary of $53,000
1-3 Years of Experience
500+ Employees
1-5 Reports
Yearly Salary
A Helpdesk and IT Specialist reported a yearly salary of $48,500
1-3 Years of Experience
11-50 Employees
1-5 Reports
Yearly Salary
A Technical Support reported a yearly salary of $50,000
7+ Years of Experience
500+ Employees
Yearly Salary
A Technical Support reported a yearly salary of $47,000
500+ Employees
Yearly Salary
A Technical Support reported a yearly salary of $50,000
11-50 Employees
Yearly Salary
A Technical Support reported a yearly salary of $50,000
500+ Employees
Salaries//Operations//Technical Support
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