2019 Technical Support Salary Boston (Updated Daily) | Built In Boston
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Boston
Boston

Technical Support salary in Boston

Average Base Salary in Boston

$61,984
$4,133
Additional Cash Compensation
$66,117
Total Compensation
Median: $62K
Min: $40K
Max: $109K

How Much Does a Technical Support Make in Boston?

The average salary for a Technical Support in Boston is $61,984. The average additional cash compensation for a Technical Support in Boston is $4,133. The average total compensation for a Technical Support in Boston is $66,117. Technical Support salaries are based on responses gathered by Built In Boston from anonymous Technical Support employees in Boston.

Boston by the numbers

2,024
Total number of Tech companies in Boston
53,464
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Boston
16

Frontline Technical Support Engineer

Greater Boston Area
1 week ago
+52
As a Carbon Black Service Desk Analyst, you will provide the first level of contact for queries via phone, email and the web portal of the CRM solution. Queries will range in complexity from ‘how to’ questions, setting up portal access through basic troubleshooting. A successful candidate will have excellent customer service skills as well as good analytic and troubleshooting skills. This resource will be responsible for basic diagnosis and analysis of customer issues and be expected to provide first level analysis and documentation to the Tier2 support team.

Technical Support Engineer

Greater Boston Area
1 week ago
+24
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Technical Support Analyst

Greater Boston Area
1 day ago
+25
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Technical Support Engineer

Greater Boston Area
1 week ago
Primary responsibilities are to assist our customer users with questions and issues pertaining to the technical aspect of our software product. This includes resolving PrismHR product software support requests, troubleshooting PrismHR product software issues, replicating scenarios for developers to address, in-house testing of software, reading Unidata and Javascript code, and making data edits. Occasionally train customers on components of the system. 

Senior Technical Support Engineer

Greater Boston Area
2 weeks ago
+40
• Troubleshoot customer reported issues or monitoring reported issues to ensure customer and platform stability. • Troubleshoot customer facing application issues. • Troubleshoot complex infrastructure issues including engine issues, Web Services, SQL. • Use complex logging from multiple systems to troubleshoot and isolate issues. • Create/track detailed Jira entries for escalation of issues/defects to the software development team. • Monitor and receive service requests from customers and work the issue and fully document the support process. • Author knowledgebase and other technical documentation. • Work closely with the software development team, QA, other support teams, and product management. • Facilitate customer conference calls and manage the resolution of critical customer account issues. • Lead/assist with meeting/exceeding personal and department goals and initiatives. • Must be available for on-call rotation.

IT Support Specialist

Greater Boston Area
2 days ago
+35
You’ll be the primary point of contact for IT support related matters at edX. This will involve in-person, support ticket, and occasional phone based support as needed to keep our company running. You’ll work closely with members of the IT, Business Systems, and DevOps teams to escalate and resolve issues. You’ll build relationships with new hires when you on-board them and support them throughout their tenure at edX. You’ll continually learn new things and provide strategic feedback to IT management about what’s happening on the ground based on end-user needs and support trends.

Manager of IT Support

Greater Boston Area
4 days ago
+30
We're looking for a top-notch, driven, hands-on Manager of IT Support to lead and mentor our talented IT engineers. You will provide day to day guidance and project management support for our diverse and growing team of support specialists while implementing policy, triaging the ticket queue and increasing our automation and efficiency.

IT Support Specialist

Greater Boston Area
1 week ago
+21
The role of the IT Support Specialist will report to our IT Support Manager. The Support Specialist main focus will be to set up and support Indigo’s field staff located domestically and internationally. The IT Support Specialist will help with ongoing IT operations to enable a highly productive, efficient, IT environment. This person will support the building up and optimizing of the infrastructure that will scale with Indigo’s ambitious goals.

Technical Support Specialist

Greater Boston Area
1 week ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Technical Support Representative

Greater Boston Area
1 week ago
+28
Technical Service Representatives (TSRs) at Bevi field calls, e-mails, and chat inquiries from potential and existing customers and partners, answer straightforward (Tier 1) inquiries and questions, and forward advanced (Tier 2) issues to Finance, Order Management, Sales, Technical Support, and other teams within Bevi. TSRs ensure that all inbound inquiries are documented in a clear and quantifiable manner, use existing resources (documents, videos, etc) and tools (ERP, ticketing system, etc) to answer and resolve questions on all matters related to Bevi. TSRs also field advanced issues and inquiries, ensure that they are fully documented, and escalate them to advanced resources within Bevi for resolution. In this metric-driven role TSRs are responsible for ensuring that all stakeholders with inbound inquiries have a timely, efficient, and effective interaction with Bevi.

Product Support Engineer

Cambridge
7 hours ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Frontline Support Engineer

Greater Boston Area
2 days ago
Intermediate Linux skills: ability to navigate, edit, search and basic admin. Programming in one or more Language: Python preferred. Solid Communication: ability engage customers in written and verbal communication. Troubleshooting: enjoy troubleshooting and resolving issues. Basic Data Science concepts: good to have but not essential.

Technical Support Salary ranges

The most common Technical Support salary in Boston is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 1-10 employees, earning $80,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $62,733 and the average Technical Support salary for men is $69,771.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $71,467.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,981
Min: $36K
Max: $83K
Office Manager $53,332
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $59,000
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,556
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,203
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,373
Min: $39K
Max: $148K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $131,000
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

+40
Fintech, Software
+26
Fintech, Payments
+37
Sharing Economy, Transportation
+27
3D Printing, Hardware

Skills that affect Technical Support salaries in Boston

1
IT Support
8% have this skill
2
Customer Support
7% have this skill
3
Team Training & Development
6% have this skill
4
Operations Management
3% have this skill
5
Account Management Ops
3% have this skill
6
Business Operations
2% have this skill

Recent Technical Support salaries in Boston

$52,200
Yearly Salary
A Programmer reported a yearly salary of $52,200 with +$800 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Boston
$94,000
Yearly Salary
A SEE reported a yearly salary of $94,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Boston
$78,500
Yearly Salary
A Technical Support reported a yearly salary of $78,500 with +$1,500 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Boston
$84,400
Yearly Salary
A Sr. IT Support Engineer reported a yearly salary of $84,400 with +$7,500 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$71,000
Yearly Salary
A Technology Consultant reported a yearly salary of $71,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$80,000
Yearly Salary
A Technical Support reported a yearly salary of $80,000
7+ Years of Experience
Male
1-10 Employees
Boston
$53,000
Yearly Salary
A tech reported a yearly salary of $53,000
1-3 Years of Experience
Male
500+ Employees
Boston
1-5 Reports
$48,500
Yearly Salary
A Helpdesk and IT Specialist reported a yearly salary of $48,500
1-3 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
7+ Years of Experience
Male
500+ Employees
Boston
Salaries//Operations//Technical Support