2019 Technical Support Salary Boston (Updated Daily) | Built In Boston
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Boston
Boston

Technical Support salary in Boston

Average Base Salary in Boston

$62,392
$4,800
Additional Cash Compensation
$67,192
Total Compensation
Median: $62K
Min: $40K
Max: $109K

How Much Does a Technical Support Make in Boston?

The average salary for a Technical Support in Boston is $62,392. The average additional cash compensation for a Technical Support in Boston is $4,800. The average total compensation for a Technical Support in Boston is $67,192. Technical Support salaries are based on responses gathered by Built In Boston from anonymous Technical Support employees in Boston.

Boston by the numbers

1,614
Total number of Tech companies in Boston
42,545
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Boston
15

Technical Support Analyst

Greater Boston Area
15 hours ago
+25
CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

Customer Support Engineer

Greater Boston Area
1 week ago
+20
Experience with Linux - Command Line and Git is important. Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models. Site development and/or PHP development. Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole. Excellent interpersonal and communication skills.

Frontline Technical Support Engineer

Greater Boston Area
1 week ago
+52
As a Carbon Black Service Desk Analyst, you will provide the first level of contact for queries via phone, email and the web portal of the CRM solution. Queries will range in complexity from ‘how to’ questions, setting up portal access through basic troubleshooting. A successful candidate will have excellent customer service skills as well as good analytic and troubleshooting skills. This resource will be responsible for basic diagnosis and analysis of customer issues and be expected to provide first level analysis and documentation to the Tier2 support team.

Technical Support Engineer

Greater Boston Area
1 week ago
+43
We are looking for an experienced senior Technical Support Engineer to join our Customer Support department. This position will work with our customers to provide technical product support for enterprise products in a SaaS environment. The ideal candidate is self-motivated, friendly, out-going, and has a passion for technology and going above and beyond to make our customers successful.  This candidate must be able to work independently and as a team player.

IT Support Engineer (Part Time)

Greater Boston Area
1 day ago
+10
Build out personal computers for mixed-use office environment (Windows and OS X). Setup phones for new hires, troubleshoot for existing. Internal help desk type support for installing programs, setting up peripherals, etc. Create and implement ongoing patch and update system for internal users for OS updates, antivirus databases, etc. Troubleshoot and manage internal Internet wiring, routers, wifi, etc. Assist with the occasional general office related needs. Help establish and follow proper internal security protocols. Assist with administration of software tools (Google Calendar, Slack, etc). The role will grow and evolve over time.

IT Support

Somerville
3 days ago
+16
At Formlabs, our teams need systems running smoothly at all times. To get our best work done, we need our IT and systems to run at peak efficiency. You'll be asked to put your creativity to work to develop enduring, new solutions. You will be our in-house technical support by troubleshooting our IT issues and implementing long-term solutions.

IT Support Intern

Greater Boston Area
6 days ago
+21
The role of the IT Support Intern will be to enable a highly productive, efficient, IT environment by supporting the Memphis IT Support Team. The IT Support Intern will help with ongoing IT operations and building up and optimizing the infrastructure that will scale with Indigo’s ambitious goals.

Dental Technical Support Specialist

Somerville
3 days ago
+16
Our Dental Technical Support Specialists define the customer experience and dedicate their time to providing solutions in the CAD/CAM equipment marketplace, specifically focusing on integrating 3D printing into dental laboratories and offices.

Technical Support Specialist

Greater Boston Area
6 days ago
+45
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Technical Support Specialist

Somerville
3 weeks ago
+11
As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Technical Support Intern (Summer 2019)

Somerville
3 days ago
+16
Act as the primary troubleshooter for technical support systems and applications. Promptly respond to all help desk requests. Ensure team productivity is rarely impacted by an IT or systems issue. Support our Operations team with office systems such as phone, conference, and A/V. Refer help calls to an appropriate colleague for resolution. Enter all issues into the Help Desk system, and update status as it changes. Build and maintain self-service documentation on common fixes for our tech-savvy employees.

Cloud Operations Support Engineer

Greater Boston Area
2 days ago
Job Summary The role requires a deep understanding of Linux server administration, networking and key applications and services running on virtualized and non-virtualized platforms. The role’s primary focus is the simplification of managing instances of the company’s products and services by leveraging software and open source solutions to automate the many cloud operational support tasks. The role also requires a background in ITIL V3 Change,

Technical Support Salary ranges

The most common Technical Support salary in Boston is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 1-10 employees, earning $80,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $68,000 and the average Technical Support salary for men is $69,771.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $71,467.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,808
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $60,667
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Client Success Manager $72,900
Min: $43K
Max: $130K
Business Analyst $73,020
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,111
Min: $48K
Max: $110K
Operations Manager $88,933
Min: $39K
Max: $148K
Senior Business Analyst $91,110
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Skills that affect Technical Support salaries in Boston

1
Customer Support
8% have this skill
2
IT Support
8% have this skill
3
Team Training & Development
5% have this skill
4
Operations Management
4% have this skill
5
Account Management Ops
4% have this skill
6
Business Operations
3% have this skill

Recent Technical Support salaries in Boston

$94,000
Yearly Salary
A SEE reported a yearly salary of $94,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Boston
$78,500
Yearly Salary
A Technical Support reported a yearly salary of $78,500 with +$1,500 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Boston
$84,400
Yearly Salary
A Sr. IT Support Engineer reported a yearly salary of $84,400 with +$7,500 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$71,000
Yearly Salary
A Technology Consultant reported a yearly salary of $71,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$80,000
Yearly Salary
A Technical Support reported a yearly salary of $80,000
7+ Years of Experience
Male
1-10 Employees
Boston
$53,000
Yearly Salary
A tech reported a yearly salary of $53,000
1-3 Years of Experience
Male
500+ Employees
Boston
1-5 Reports
$48,500
Yearly Salary
A Helpdesk and IT Specialist reported a yearly salary of $48,500
1-3 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
7+ Years of Experience
Male
500+ Employees
Boston
$47,000
Yearly Salary
A Technical Support reported a yearly salary of $47,000
500+ Employees
Boston
Salaries//Operations//Technical Support